Senior UX Researcher - Banking Bay Area, CA, US

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role

Square UXR, part of Block Customer Insights, is looking for a Senior UX Researcher to join our Banking team. You will work closely with cross-functional partners and research collaborators to ensure Square's Banking suite meets the evolving needs of the businesses we serve. You know that building remarkable products starts with understanding customer needs, and your role is to conduct generative and evaluative research that informs product development. Your work will focus on Square's financial products, helping businesses manage cash flows and fund their growth. You Will

Lead and execute research across banking products, including savings, credit, and lending products Conduct multi-method, impactful research across the product lifecycle, from formative to evaluative Triangulate insights using primary qualitative and quantitative research, along with secondary sources Collaborate with researchers and cross-functional teams to ensure insights inform strategy, product launches, and improvements Communicate research findings effectively through reports and presentations, leading with data-driven analysis and relevant synthesis Advocate for customer needs through storytelling, visual, and verbal communication to build empathy Work with Design, Product Management, Data Science, Customer Operations, Voice-of-the-Customer, Marketing, and Engineering teams to incorporate research at key stages You Have

8+ years of industry experience using diverse methodologies such as interviews, contextual inquiry, remote and in-lab testing, surveys, log analysis, etc. Experience developing or applying frameworks to align teams and communicate insights Experience managing vendors and agencies for research support Ability to prioritize and manage a research roadmap across multiple teams Experience managing stakeholders and driving projects to completion Willingness to travel periodically for team engagement Experience working on projects that build trust or involve sensitive topics We are committed to building an inclusive economy and workplace. Block is an equal opportunity employer and evaluates all applicants without regard to legally protected classes. We consider qualified applicants with arrest or conviction records in accordance with laws. We strive to provide a fair and accessible interview process, including accommodations for disabilities. Please share any needed accommodations with your recruiter. Interested in learning more about our inclusive workplace? Visit our I+D page. Block offers market-based pay, which varies by location. U.S. salaries are categorized into zones based on local labor costs, and starting pay depends on skills, experience, and market conditions. Refer to this resource to find your zone. If your location isn't listed, contact a recruiter for details. Zone A: $198,000 $297,000 USD Zone B: $188,100 $282,100 USD Zone C: $178,200 $267,400 USD Zone D: $168,300 $252,500 USD Our benefits are designed to empower you to excel and build your desired life, including remote work options, health insurance, flexible time off, retirement plans, and family planning support. Learn more about our benefits at Block. Block, Inc. (NYSE: XYZ) develops technologies to increase access to the global economy. Our brands include Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, each unlocking different aspects of the economy to more people. Were committed to building an open and inclusive financial system. #J-18808-Ljbffr