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Kocourek Ford

Parts Counterperson

Kocourek Ford, Wausau, Wisconsin, United States, 54401

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Are you passionate about the automotive industry and great with customers? Do you have a knack for organization and enjoy working in a fast-paced environment? Join our team as a

Parts Advisor

at our reputable

Ford dealership , where your skills will help keep vehicles—and customer relationships—running smoothly.

About Us: We’re a trusted and established Ford dealership known for quality service and strong community ties. Our Parts Department plays a vital role in supporting our technicians, customers, and overall dealership operations. We're looking for a reliable and customer-focused Parts Advisor to join our growing team.

What You’ll Do:

Assist customers, technicians, and service advisors with parts inquiries in-person, over the phone, and via email

Accurately identify and locate Ford OEM parts using catalog systems and inventory tools

Process parts orders, returns, and warranty claims

Maintain an organized and well-stocked parts department

Track inventory levels and assist with restocking as needed

Coordinate with the service and sales departments to ensure timely parts delivery

Provide exceptional customer service and support a smooth, efficient workflow

What We’re Looking For:

Previous experience as a Parts Advisor or in an automotive parts department (Ford experience is a plus!)

Strong knowledge of automotive systems and parts terminology

Excellent communication and customer service skills

Ability to multitask and stay organized in a fast-paced environment

Experience with parts catalog systems, Tekion (DMS), and Microsoft Office

Valid driver’s license

Complete pre-employment drug screening

What We Offer:

Competitive hourly pay + monthly bonus potential

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Employee discounts on vehicles, service, and parts

Ongoing Ford OEM training and career growth opportunities

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.