Oak View Group
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary The
Ticket Seller
position will assist guests in a friendly, courteous, and professional manner with ticket purchases, processing of Will Call tickets, and resolution of ticket issues.This role will pay an hourly rate of $16.00-$18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until October 3, 2025.
About the Venue Mullett Arena
is a 5,000 seat multi-use facility located on the campus of Arizona State University that serves as the home to ASU Sun Devil Hockey, Wrestling and Volleyball, as well as the Valley Suns G-League team; and hosts a variety of events, including concerts, family shows, comedy and other live events.
Responsibilities
Arrives for each scheduled shift on time, in uniform and ready to work
Attentively listens to guests’ questions and requests
Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Assist guests by trouble-shooting ticketing issues and assisting with account login
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest
Qualifications Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High school diploma/GED preferred
Basic computer skills ideally with a computerized ticketing system
Previous cash handling and/or retail experience
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours including nights and weekends and some holidays
Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Position Summary The
Ticket Seller
position will assist guests in a friendly, courteous, and professional manner with ticket purchases, processing of Will Call tickets, and resolution of ticket issues.This role will pay an hourly rate of $16.00-$18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until October 3, 2025.
About the Venue Mullett Arena
is a 5,000 seat multi-use facility located on the campus of Arizona State University that serves as the home to ASU Sun Devil Hockey, Wrestling and Volleyball, as well as the Valley Suns G-League team; and hosts a variety of events, including concerts, family shows, comedy and other live events.
Responsibilities
Arrives for each scheduled shift on time, in uniform and ready to work
Attentively listens to guests’ questions and requests
Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Assist guests by trouble-shooting ticketing issues and assisting with account login
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest
Qualifications Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High school diploma/GED preferred
Basic computer skills ideally with a computerized ticketing system
Previous cash handling and/or retail experience
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours including nights and weekends and some holidays
Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.