General Manager

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Job location: Salem, NH (Chasers Poker Room) – Requisition ID: 1534

About Churchill Downs Incorporated

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Two venues. One vision. Lead the newly opened Casino Salem and the community’s favorite Chaser’s Poker Room as the General Manager. Drive energy on the floor, manage people, profit, and performance to take the operation to the next level of excellence.

Essential Duties and Responsibilities

• Establish and administer procedures for coordinating all operating activities with emphasis on regulatory compliance, safety, employee relations, guest relations, internal controls, and security of company funds and assets.
• Maintain updated knowledge of Gaming Laws/Regulations applicable to areas of responsibility.
• Supervise and direct day-to-day operations through assigned department leaders; counsel, guide, and instruct them in their duties.
• Inspect and review operations; confer with directors, managers, and supervisors to ensure efficient use of workforce and facilities.
• Develop and maintain team culture, professional development, morale, and engagement.
• Plan, develop, and implement revised procedures to improve efficiency and profitability.
• Assess operations (internal practices, gaming procedures, promotions) and recommend action aligned with the marketing plan.
• Monitor financial performance and take action to improve where necessary.
• Establish and maintain effective communication channels upward, downward, and laterally.
• Uphold high ethical standards and motivate others to do the same.
• Ensure departments are staffed with competent team members who meet standards of excellence.

Required Skills and Abilities

• Ability to obtain and maintain New Hampshire gaming license.
• Understanding of gaming regulations and compliance requirements.
• Experience in the gaming industry with a proven record of successful team engagement.
• Strong leadership, communication, relationship-building, change management, and budgeting skills.

Education and Experience

• Bachelor’s degree in Business Administration or related field (MBA preferred).
• Casino General Manager experience.

Physical Requirements and Working Conditions

• Regularly sit, use hands, talk or hear; frequently stand, walk, and reach; occasionally stoop, kneel, crouch, or crawl. May lift up to 25 pounds. Visual requirements include close, distance, color, peripheral, depth perception, and focus adjustment.
• Noise level is usually moderate.
• Employment is at-will. Job description is subject to change to accommodate qualified individuals. Reasonable accommodations may be provided for disabilities.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

How to Apply

Churchill Downs Incorporated invites qualified applicants to apply. If you already work here, follow internal application procedures.