Overview
General Manager role at Urban Air Adventure Parks . Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture. This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.
Responsibilities
- People : Hire, train, and mentor staff to develop their skills; cultivate a team environment that provides exceptional customer service; implement and execute all staff training programs; assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability; lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity; ensure execution of employee recognition and incentive programs as documented; maintain a strong community presence through partnerships with community and business organizations.
- Operations : Maintain a safe, clean, and secure environment for all guests and staff; responsible for all aspects of the operation including entertainment, food & beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives; continuously improve operational execution through attention to detail and adherence to operating standards and philosophies; provide direction to the management team and ensure all staff members perform at a consistently high level; promote positive employee relations including effective delegation of managerial duties and sustaining high staff morale; assist franchise owners in holding managers accountable for meeting department goals; monitor online reviews to ensure we are consistently meeting or improving guest experiences.
- Financials : Capitalize business opportunities in the market area by executing company marketing strategies to drive sales; maintain systems that ensure fiscal responsibility for inventory control, including pars and proper ordering; ensure staffing levels and management coverage are appropriate to maximize the customer experience while maintaining the labor budget; analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
Qualifications
- Ability to enthusiastically interact with others
- Strong character and exercises good judgment in decision-making
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations & Management
- Demonstrated ability in developing team members in areas of responsibility
- Demonstrated ability to achieve expected store financial results in areas of responsibility
- Professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
- Ability to establish and communicate a vision for the park
- Flexible in approach; can readily adapt to business and team needs and changes
- Ability to hold oneself accountable for high personal standards of conduct and professionalism
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Innovative and strategic thinker
Who Will Succeed In This Role
We are seeking a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff, encouraging and helping them grow professionally and personally while teaching positive guest service skills to provide a fun, safe experience and to control costs and drive revenue. If this is you, apply now!
The statements are intended to describe the general nature and level of work performed by individuals assigned to this job and are not intended to be an exhaustive list of responsibilities, duties, and skills.
About Urban Air Adventure Parks
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Apple Valley is an equal opportunity employer.
Seniority level
- Director
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Entertainment Providers