Assistant Director, Ticket Operations (5173U), Intercollegiate Athletics - 79462

Overview

Assistant Director, Ticket Operations (5173U), Intercollegiate Athletics - 79462

About Berkeley: At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging makes it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our guiding values and principles, principles of community, and strategic plan. Berkeley supports professional development for all full-time staff, with at least 80 hours (10 days) of paid time per year to engage in development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs, including more than 850 student-athletes who participate in NCAA programs. We are seeking an Assistant Director, Ticket Operations.

Position Summary

Uses skills as a seasoned intercollegiate athletics professional with a full understanding of collegiate ticketing operations and campus/department policies to plan, administer, and coordinate daily operations of a complex program. Resolves a wide range of issues of diverse scope and complexity. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Serves as a resource for other ticket office staff and supervises student employees.

Application Review Date

The First Review Date for this job is: 07/25/2025.

Responsibilities

Independently plans, organizes, administers and implements ticketing operations for assigned sport teams.

• Acts as liaison with coaches, director of operations, student athletes, vault supervisor, events management, facilities and marketing for each sport as necessary.
• Responds to customer inquiries and problems via email, at the window, on game day or by phone.
• Provides support in all operational aspects for post-season games home and away.

Manages all game-day operations for Women’s Basketball, Softball and other sports as assigned.

• Responsible for set-up of box offices.
• Works with Event Management to ensure security needs are met for the event.
• Manages player guest admissions, media pass lists, recruit admissions, will call admissions, and game-day ticket sales.
• Responds to customer service issues.
• Ensures secure transportation of monies to and from the Athletic Ticket Office.
• Maintains accurate records for attendance calculations.
• Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports.
• Oversees all petty cash funds for the Athletic Ticket Office.

Oversees and supervises all ticket sales and customer service issues at Ticket Office windows and on site at athletic events.

• Ensure excellent customer service is maintained daily by student workers via phone, window and email.
• Balances and reconciles ticket sales made at the windows and on site at events.

Supervises student ticket office clerks and student event attendants.

• Oversees recruitment, interview process, selection, hiring, training, scheduling and promotion of student workers.
• Creates and implements policies and procedures that advise student employees on how to resolve customer service issues and complaints/concerns and conducts monthly customer service training sessions.
• Creates work schedules and reviews/approves timesheets.
• Prepare monthly reports to assist in the budgeting of student employee payroll.

Manages and updates the Athletic Ticket Office's internal and external intranet site with sales and promotional information.

• Responsible for preparing and maintaining promotional codes for distribution to career department staff.

Other duties as assigned, including professional development.

Required Qualifications

• Thorough knowledge of program activity and best practices.
• Problem-solving skills; multi-task, work with frequent interruptions, and effective listener.
• Highly effective verbal and written communication skills in the English language.
• Proficiency in the use of basic computer applications relevant to job duties.
• Bachelor's degree in related area and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's compensation and benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The range takes into account factors including experience, skills, knowledge, abilities, education, licensure and certifications, internal equity considerations, and other business needs. Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range is $50,000.00 - $55,000.00. This is an exempt monthly-paid position.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check. Berkeley hires people with conviction histories and reviews information in the context of the job responsibilities. Employment may be contingent upon successful completion of the background check.

Mandated Reporter

This position is identified as a Mandated Reporter required to report observed or suspected abuse or neglect of children, dependent adults, or elders to designated authorities. Employment may be contingent upon signed statements acknowledging these responsibilities.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Referral Source info: This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, select the Referral Source of UCB Employee and provide the Employee's Name and Berkeley E-mail in the Specific Referral Source field.

To apply, visit the official application page.