Overview
Broadwell Hospitality Group is looking for an experienced Resort General Manager to oversee the daily operations of our resort and provide strategic direction. You will plan and supervise the activities of an extensive workforce to ensure the smooth and profitable running of the business. The resort general manager must be involved in all aspects of the resort operations. You will be responsible for hiring, training staff, scheduling, accessing services, dealing with complaints, problem solving, strategizing and preparing reports. The goal is to enhance customer dedication and expand our clientele by strengthening our resort’s reputation.
Base pay range
$60,000.00/yr - $68,000.00/yr
This range is provided by Broadwell Hospitality Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Supervise work at all levels (front desk operations, housekeeping, breakfast attendants) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the resort’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Requirements
- Proven experience as Resort General Manager or relevant role
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
Seniority level
Director
Employment type
Full-time
Job function
Management
Industries
Hospitality
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