Senior IT Support Engineer

Overview

Senior IT Support Engineer role at Halcyon Financial Technology, L.P. (HalcyonFT). This full-time position is based in the San Francisco Bay Area with an emphasis on the Peninsula and a hybrid work arrangement. You will handle a range of problems with expertise and sound judgment while supporting end users at the highest level within client organizations.

Responsibilities

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune


• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment


• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads


• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools


• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication


• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot


• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance


• Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency


• Customize Microsoft 365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules


• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements


• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users


• Strong problem-solving skills and attention to detail


• Excellent written and verbal communication


• Strong time management and ability to prioritize


• Ability to thrive in a fast-paced environment and work effectively under pressure


• Ability to be on-site daily (Monday-Friday)


• Available to be on call once per quarter for one week

Benefits

• $80,000 - $120,000 + Generous Quarterly Bonus


• Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA


• Travel/commuter reimbursement


• 4 weeks PTO and 10 paid holidays


• 401k employer contribution starting at 6 months of employment


• Opportunities to earn technical certifications


• 1% of profits contributed to non-profits every quarter


• Great Place to Work Certified

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting