Georgia Nut CO
Job Details
Job Location 6900 - Niles, IL
Position Type Full Time
Salary Range $70000.00 - $80000.00 Salary
Travel Percentage None
Job Shift First Shift
Job Category Customer Service
Description
Georgia Nut Company (GNC) is a food manufacturing company that combines classic recipes with state-of-the-art equipment and technology to provide consumers with both everyday confections they love and innovative snacks that continue to drive our industry. Founded in 1945, GNC has been a family-owned business for over four generations, bringing forth new ideas and driving the entrepreneurial spirit of the company into the future. Our mission is to create a pleasurable eating experience for our customers by offering high quality confections and snacks while maintaining an unrelenting commitment to excellence.
Qualifications
ROLE SUMMARY
As a Customer Service Representative at Georgia Nut Company, you will be responsible for supporting key customers as well as directly overseeing accounts as directed by the Co-man Supply Chain and Customer Service Manager. Will be responsible for managing day-to-day customer activity for assigned accounts. This includes entry and management of sales orders as well as new project management. There will be cross-functional responsibilities including purchase order transactions, sales order transactions, production reporting and shipping of finished goods along with daily interaction with planning, scheduling, and production departments.
PRIMARY RESPONSIBILITIES Deliver exceptional customer service for assigned customers, ensuring a proactive, solutions-oriented approach to every interaction. Build trust-based relationships that reflect Georgia Nut Company's commitment to customer satisfaction and operational excellence. Own the full order management lifecycle for assigned accounts, including entering and managing sales orders in Microsoft AX, validating pricing, monitoring item minimums (MOQs), and confirming product availability and lead times. Ensure accuracy and attention to detail with every order. Provide timely and professional communication of order acknowledgements, confirmations, and proactive updates to customers. Aim to respond to all customer inquiries within 24 hours or provide confirmation within a short timeframe that the request is being reviewed. Anticipate potential concerns before they arise, and clearly communicate updates, especially when delays or changes occur. Serve as the internal advocate for your customers, collaborating cross-functionally to resolve product, fulfillment, or logistical challenges. Partner with Planning, Production, Shipping, Regulatory and Quality Assurance teams to ensure orders are fulfilled accurately and on time. Act as a key point of contact for order status, contract fulfillment, deductions, and account-specific details. Monitor and communicate open orders, shipment schedules, inventory availability and contract balances regularly, maintaining clarity and responsiveness. Manage and track customer documentation and requests, including Regulatory requests, through internal tools such as Salesforce, ensuring requests are processed accurately, in a timely manner, and with strong follow-up. Log, investigate, and resolve customer complaints using Salesforce. Partner closely with Quality Assurance and other internal teams to fully understand the issue, ensure accurate resolution, and communicate outcomes clearly. Approach complaints as opportunities to improve and maintain strong customer relationships through empathy, clear communication, and thorough issue resolution. Maintain and monitor customer-specific trade and blanket agreements in Microsoft AX. Ensure pricing accuracy and alignment with active contracts, communicating updates proactively and minimizing discrepancies. Collaborate effectively across departments, including Sales, Accounting, Regulatory, R&D, Purchasing, Scheduling, Transportation, and Senior Leadership, to support seamless internal coordination and an exceptional external customer experience. Contribute to continuous improvement initiatives by identifying recurring issues or process gaps and participating in discussions that enhance service, systems, or cross-functional workflows. KNOWLEDGE AND SKILL REQUIREMENTS
College degree required, degree in Business, Communications, Supply Chain, or related field preferred. 3-5 years of relevant experience in customer service, account management, or inside sales. Must be sales, and customer-service driven, with strong interpersonal skills and a collaborative, team-oriented mindset. Comfortable working in a fast-paced, cross-functional environment with multiple priorities. Excellent verbal and written communication skills, with the ability to tailor communication to internal teams and external customers. Strong working knowledge of Microsoft Office Suite (Windows, Word, Excel, Outlook, PowerPoint, SharePoint, Salesforce); experience with Microsoft Dynamics AX or other ERP systems strongly preferred. Professional appearance and demeanor appropriate for a business casual office. Highly organized with the ability to multitask, prioritize, and troubleshoot effectively in a deadline-driven setting. Demonstrate the ability to analyze problems, identify solutions, and make sound decisions that align with customer needs and business goals. Basic comfort with sales metrics and everyday arithmetic, such as calculating pricing, order quantities, and contract balances. Strong attention to detail and follow-through, especially with order entry, documentation, and customer communication. Accurate and thoughtful data entry skills, with the ability to assess information critically rather than just inputting at face value. Knowledge of the food industry, confectionery/snack category, or experience working with distributors, brokers, or retail customers is a plus. A proactive mindset and continuous improvement orientation, seeking better ways to serve customers and streamline processes. TRAINING REQUIREMENTS
Microsoft AX SharePoint Process Capabilities Product Portfolio GMP's Training Allergen Training GNC Safety Training HAACP Training
Job Location 6900 - Niles, IL
Position Type Full Time
Salary Range $70000.00 - $80000.00 Salary
Travel Percentage None
Job Shift First Shift
Job Category Customer Service
Description
Georgia Nut Company (GNC) is a food manufacturing company that combines classic recipes with state-of-the-art equipment and technology to provide consumers with both everyday confections they love and innovative snacks that continue to drive our industry. Founded in 1945, GNC has been a family-owned business for over four generations, bringing forth new ideas and driving the entrepreneurial spirit of the company into the future. Our mission is to create a pleasurable eating experience for our customers by offering high quality confections and snacks while maintaining an unrelenting commitment to excellence.
Qualifications
ROLE SUMMARY
As a Customer Service Representative at Georgia Nut Company, you will be responsible for supporting key customers as well as directly overseeing accounts as directed by the Co-man Supply Chain and Customer Service Manager. Will be responsible for managing day-to-day customer activity for assigned accounts. This includes entry and management of sales orders as well as new project management. There will be cross-functional responsibilities including purchase order transactions, sales order transactions, production reporting and shipping of finished goods along with daily interaction with planning, scheduling, and production departments.
PRIMARY RESPONSIBILITIES Deliver exceptional customer service for assigned customers, ensuring a proactive, solutions-oriented approach to every interaction. Build trust-based relationships that reflect Georgia Nut Company's commitment to customer satisfaction and operational excellence. Own the full order management lifecycle for assigned accounts, including entering and managing sales orders in Microsoft AX, validating pricing, monitoring item minimums (MOQs), and confirming product availability and lead times. Ensure accuracy and attention to detail with every order. Provide timely and professional communication of order acknowledgements, confirmations, and proactive updates to customers. Aim to respond to all customer inquiries within 24 hours or provide confirmation within a short timeframe that the request is being reviewed. Anticipate potential concerns before they arise, and clearly communicate updates, especially when delays or changes occur. Serve as the internal advocate for your customers, collaborating cross-functionally to resolve product, fulfillment, or logistical challenges. Partner with Planning, Production, Shipping, Regulatory and Quality Assurance teams to ensure orders are fulfilled accurately and on time. Act as a key point of contact for order status, contract fulfillment, deductions, and account-specific details. Monitor and communicate open orders, shipment schedules, inventory availability and contract balances regularly, maintaining clarity and responsiveness. Manage and track customer documentation and requests, including Regulatory requests, through internal tools such as Salesforce, ensuring requests are processed accurately, in a timely manner, and with strong follow-up. Log, investigate, and resolve customer complaints using Salesforce. Partner closely with Quality Assurance and other internal teams to fully understand the issue, ensure accurate resolution, and communicate outcomes clearly. Approach complaints as opportunities to improve and maintain strong customer relationships through empathy, clear communication, and thorough issue resolution. Maintain and monitor customer-specific trade and blanket agreements in Microsoft AX. Ensure pricing accuracy and alignment with active contracts, communicating updates proactively and minimizing discrepancies. Collaborate effectively across departments, including Sales, Accounting, Regulatory, R&D, Purchasing, Scheduling, Transportation, and Senior Leadership, to support seamless internal coordination and an exceptional external customer experience. Contribute to continuous improvement initiatives by identifying recurring issues or process gaps and participating in discussions that enhance service, systems, or cross-functional workflows. KNOWLEDGE AND SKILL REQUIREMENTS
College degree required, degree in Business, Communications, Supply Chain, or related field preferred. 3-5 years of relevant experience in customer service, account management, or inside sales. Must be sales, and customer-service driven, with strong interpersonal skills and a collaborative, team-oriented mindset. Comfortable working in a fast-paced, cross-functional environment with multiple priorities. Excellent verbal and written communication skills, with the ability to tailor communication to internal teams and external customers. Strong working knowledge of Microsoft Office Suite (Windows, Word, Excel, Outlook, PowerPoint, SharePoint, Salesforce); experience with Microsoft Dynamics AX or other ERP systems strongly preferred. Professional appearance and demeanor appropriate for a business casual office. Highly organized with the ability to multitask, prioritize, and troubleshoot effectively in a deadline-driven setting. Demonstrate the ability to analyze problems, identify solutions, and make sound decisions that align with customer needs and business goals. Basic comfort with sales metrics and everyday arithmetic, such as calculating pricing, order quantities, and contract balances. Strong attention to detail and follow-through, especially with order entry, documentation, and customer communication. Accurate and thoughtful data entry skills, with the ability to assess information critically rather than just inputting at face value. Knowledge of the food industry, confectionery/snack category, or experience working with distributors, brokers, or retail customers is a plus. A proactive mindset and continuous improvement orientation, seeking better ways to serve customers and streamline processes. TRAINING REQUIREMENTS
Microsoft AX SharePoint Process Capabilities Product Portfolio GMP's Training Allergen Training GNC Safety Training HAACP Training