Fieldguide
Overview
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. We build software for the people who enable trust between businesses. Fieldguide is remote-first (based in San Francisco, CA) and backed by leading investors. We value diversity and seek teammates who are strong in their own aptitudes and care deeply about supporting each other's growth. As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We aim to reduce practitioners’ workload significantly and improve work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role
As an Implementation Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and broader Go-To-Market teams to significantly impact customer adoption of our platform. Reporting to the Head of Solutions, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize return on investment quickly. Our Fieldguide Accelerator onboarding program is designed to be best-in-class and to deliver quick time to value. You will be responsible for delivering this program to new Fieldguide customers. What You’ll Do
Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization. Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during onboarding to track progress and adapt plans as needed. Build champions. Cultivate customer champions and grow Fieldguide knowledge. Advocate for the customer. Serve as the link between the customer and Fieldguide’s Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams. Communicate customer needs internally to help shape the product roadmap, processes, and future onboarding iterations. Mitigate risks. Proactively identify success risks and develop decisive action plans to mitigate them. Measure and document progress. Document value delivered to customers by detailing case studies, new use cases and success metrics. Track adoption progress and plot customer value realization over time. About You
Deep industry knowledge with at least 2+ years in audit, assurance, or advisory services, preferably with exposure to financial audit or risk advisory. Team player with a mission-first mindset. We value collaboration and commitment to the team. 3+ years in technology consulting, customer onboarding, implementation, or similar experience at a top management consulting firm (preferred) or a high-growth startup. Strong consulting skills with proven results driving business value for customers as their trusted advisor. Project management with the ability to prioritize and manage multiple customers and projects with minimal oversight. Strong problem-solving while juggling several initiatives. Executive presence and ability to influence change. History of effective communication with customers and across internal teams. Bias towards action. Ownership of projects end-to-end with minimal direction. More About Fieldguide
Fieldguide is a values-based company. Our values are: Fearless - Inspire and break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness and 11-star experiences. Owners - Execute and run the business with ownership. Win-win - Create mutual value and earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Benefits
Competitive compensation packages with meaningful ownership Unlimited PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology and work-from-home reimbursement Flexible work schedules Compensation Range: $146.5K - $180.5K Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Fieldguide by 2x
#J-18808-Ljbffr
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. We build software for the people who enable trust between businesses. Fieldguide is remote-first (based in San Francisco, CA) and backed by leading investors. We value diversity and seek teammates who are strong in their own aptitudes and care deeply about supporting each other's growth. As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We aim to reduce practitioners’ workload significantly and improve work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role
As an Implementation Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and broader Go-To-Market teams to significantly impact customer adoption of our platform. Reporting to the Head of Solutions, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize return on investment quickly. Our Fieldguide Accelerator onboarding program is designed to be best-in-class and to deliver quick time to value. You will be responsible for delivering this program to new Fieldguide customers. What You’ll Do
Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization. Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during onboarding to track progress and adapt plans as needed. Build champions. Cultivate customer champions and grow Fieldguide knowledge. Advocate for the customer. Serve as the link between the customer and Fieldguide’s Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams. Communicate customer needs internally to help shape the product roadmap, processes, and future onboarding iterations. Mitigate risks. Proactively identify success risks and develop decisive action plans to mitigate them. Measure and document progress. Document value delivered to customers by detailing case studies, new use cases and success metrics. Track adoption progress and plot customer value realization over time. About You
Deep industry knowledge with at least 2+ years in audit, assurance, or advisory services, preferably with exposure to financial audit or risk advisory. Team player with a mission-first mindset. We value collaboration and commitment to the team. 3+ years in technology consulting, customer onboarding, implementation, or similar experience at a top management consulting firm (preferred) or a high-growth startup. Strong consulting skills with proven results driving business value for customers as their trusted advisor. Project management with the ability to prioritize and manage multiple customers and projects with minimal oversight. Strong problem-solving while juggling several initiatives. Executive presence and ability to influence change. History of effective communication with customers and across internal teams. Bias towards action. Ownership of projects end-to-end with minimal direction. More About Fieldguide
Fieldguide is a values-based company. Our values are: Fearless - Inspire and break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness and 11-star experiences. Owners - Execute and run the business with ownership. Win-win - Create mutual value and earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Benefits
Competitive compensation packages with meaningful ownership Unlimited PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology and work-from-home reimbursement Flexible work schedules Compensation Range: $146.5K - $180.5K Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Fieldguide by 2x
#J-18808-Ljbffr