Steak n Shake
General Manager
Job Type:
Full-Time | 50-55 Hours per Week Industry:
Quick Service Restaurant (QSR) Opportunity:
Eligible for Franchise Partner Program
Lead a Restaurant at the Forefront of QSR Innovation
At
Steak 'n Shake , we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a
General Manager , you won't just manage, you'll lead from the front. This is a
hands-on leadership role
for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.
If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our
Franchise Partner Program -an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.
What You'll Do
Restaurant Leadership & Operations Lead by example-actively working the line, prepping food, maintaining cleanliness, and serving guests. Wear a
professional uniform
daily-shirt and tie or collared blouse-setting the tone for team presentation. Ensure operational excellence across all shifts:
opening, mid-day, and closing. Uphold all brand standards, food safety practices, and service protocols. Financial Performance
Own the P&L : manage food costs, control inventory, verify invoices, and eliminate waste. Drive labor efficiency with smart scheduling, cross-training, and station versatility. Proactively monitor and reduce shrinkage through strong controls and real-time coaching. Inventory & Supply Chain Control
Oversee inventory from the
back door to the front line . Conduct regular inventory counts with attention to accuracy and waste reduction. Maintain strong vendor relationships and ensure tight invoice and delivery protocols. Team Building & Development
Recruit, train, and retain
top hourly talent . Build a cross-functional team trained across multiple stations to maximize labor productivity. Inspire a high-performing culture centered on
hospitality, accountability, and consistency . Provide clear feedback and coaching tied to operational standards and results. Performance & Process Management
Use metrics to drive decision-making:
speed of service, food quality, guest satisfaction , and
labor costs . Reinforce systems and SOPs that create repeatable success. Take pride in developing a restaurant that's clean, efficient, and welcoming. Job Requirements
3+ years
of QSR or fast-casual restaurant
management experience
required. Proven history of
consistent work tenure
and reliable leadership. Deep understanding of
food cost management ,
labor optimization , and operational KPIs. Hands-on leadership-comfortable working the drive through or grill when needed. Tech-savvy with
POS systems , inventory platforms, and invoice tools. Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen. Professionalism that extends to your
LinkedIn profile (if you have one) and resume -both should tell the same story. Track record in driving hospitality excellence and navigating change in a team setting. What Success Looks Like
Your restaurant consistently exceeds goals for
costs, guest satisfaction, and cleanliness . Your team is engaged, well-trained, and delivers fast, friendly service with pride. You maintain a
polished, energetic presence -setting the tone every shift. Your store becomes a top performer and you're invited into the
Franchise Partner Program .
Full-Time | 50-55 Hours per Week Industry:
Quick Service Restaurant (QSR) Opportunity:
Eligible for Franchise Partner Program
Lead a Restaurant at the Forefront of QSR Innovation
At
Steak 'n Shake , we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a
General Manager , you won't just manage, you'll lead from the front. This is a
hands-on leadership role
for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it.
If you're a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our
Franchise Partner Program -an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards.
What You'll Do
Restaurant Leadership & Operations Lead by example-actively working the line, prepping food, maintaining cleanliness, and serving guests. Wear a
professional uniform
daily-shirt and tie or collared blouse-setting the tone for team presentation. Ensure operational excellence across all shifts:
opening, mid-day, and closing. Uphold all brand standards, food safety practices, and service protocols. Financial Performance
Own the P&L : manage food costs, control inventory, verify invoices, and eliminate waste. Drive labor efficiency with smart scheduling, cross-training, and station versatility. Proactively monitor and reduce shrinkage through strong controls and real-time coaching. Inventory & Supply Chain Control
Oversee inventory from the
back door to the front line . Conduct regular inventory counts with attention to accuracy and waste reduction. Maintain strong vendor relationships and ensure tight invoice and delivery protocols. Team Building & Development
Recruit, train, and retain
top hourly talent . Build a cross-functional team trained across multiple stations to maximize labor productivity. Inspire a high-performing culture centered on
hospitality, accountability, and consistency . Provide clear feedback and coaching tied to operational standards and results. Performance & Process Management
Use metrics to drive decision-making:
speed of service, food quality, guest satisfaction , and
labor costs . Reinforce systems and SOPs that create repeatable success. Take pride in developing a restaurant that's clean, efficient, and welcoming. Job Requirements
3+ years
of QSR or fast-casual restaurant
management experience
required. Proven history of
consistent work tenure
and reliable leadership. Deep understanding of
food cost management ,
labor optimization , and operational KPIs. Hands-on leadership-comfortable working the drive through or grill when needed. Tech-savvy with
POS systems , inventory platforms, and invoice tools. Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen. Professionalism that extends to your
LinkedIn profile (if you have one) and resume -both should tell the same story. Track record in driving hospitality excellence and navigating change in a team setting. What Success Looks Like
Your restaurant consistently exceeds goals for
costs, guest satisfaction, and cleanliness . Your team is engaged, well-trained, and delivers fast, friendly service with pride. You maintain a
polished, energetic presence -setting the tone every shift. Your store becomes a top performer and you're invited into the
Franchise Partner Program .