Bainbridge Island Metro Park and Recreation District
BIRC Office Specialist - Opener
Bainbridge Island Metro Park and Recreation District, Bainbridge Island, Washington, United States, 98110
Salary:
$26.85 - $37.16 Hourly Location :
Bainbridge Island WA - Meadowmeer Cr Job Type:
Regular Part-Time Job Number:
202500251 Division:
Recreation Department:
Office Admin BIRC Opening Date:
09/03/2025
Description The Bainbridge Island Recreation Center (BIRC) Morning Opener will be responsible for creating a welcoming and positive member and guest experience by providing a superior level of customer service. Examples of responsibilities include dealing with difficult customer service issues, spreadsheet development and maintenance, brochure cycle support, registration information and processing, account processing, facility scheduling, photocopying, and special event support. Examples of Duties
Opening the Rec Center on time daily. Typical hours, Monday-Friday, 5:00a-12:00p. Greet members and guests, providing exceptional customer service. Handle all front desk related duties including:
Answer phones in a friendly manner and assist callers with a variety of questions. Help check members and guests into the system. Handle new member or guest sign-ups. Facilitate needed updates to member's and guest's accounts. Respond to member and guest questions and concerns in a timely and professional manner and elevate to BIRC Administrator as needed. Assist in maintaining the neatness and cleanliness of the Rec Center.
Assist with customer service problem solving and perform duties such as listening to individual concerns, diffusing and troubleshooting requests, checking databases and records, and referring complaints or other matters to supervisors. Perform extensive registration functions such as providing information and brochures about programs, processing online, walk-in, mailed, or phone registration, updating registration software with new information, collecting payment from customers. Assist with District or department bookkeeping and account processing functions and perform duties such as, coding invoices, printing budget reports, processing charge cards, cash, and checks, processing refunds, processing invoices for payment by District Accounts Payable department, filing invoices, and data entry. Perform office duties such as copying and faxing, word processing, filing, preparing mail, preparing weekly facility schedules, posting notices, filing, and distributing forms as well as other assigned office duties. Operate office equipment including computers, copy machines, faxes, credit card machines, and postage meters. Perform office supply duties such as tracking orders, checking inventories, ordering office supplies, or doing inventories of food and supply concessions. Assist in coordinating and performing administrative support duties including special projects, backup for absent office personnel, and support with records maintenance. Back-up front desk customer service duties as well as answering phones and providing general information or directing calls to appropriate persons, welcoming people, or educating people about District or department services. Attend various continuing education meetings, seminars and workshops. Perform other duties and responsibilities as assigned by supervisor and Administration Services Director. Typical Qualifications
Customer service background preferred. Basic computer proficiency. A passion for fitness, health and community. Welcoming, upbeat and positive attitude. Punctuality and reliability are a must. Exceptional customer service skills, able to interact in a positive and professional way with members, guests, and co-workers, working to exceed expectations. Ability to listen, empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High school diploma/GED equivalent required. Must be 21 years of age or older. Supplemental Information Required Knowledge, Skills and Abilities
Excellent communication skills and the ability to communicate in English courteously, clearly, tactfully, and persuasively. Ability to plan and arrange day-to-day activities, maintain work schedules, and perform multitasking responsibilities. Ability to accurately perform writing functions such as spelling, punctuation, grammar, and proofing. Ability to operate office equipment including computers, fax machines, and copiers and the ability to keyboard proficiently. Skills in computer software including word processing, data entry programs and internet applications. Developing skill in forward thinking to listen and troubleshoot customer concerns, identify problems or issues, and develop effective solutions. Ability to work cooperatively with other employees, division and department heads, and the public. Ability to accept direction for job and skill improvement. Ability to work with a growing District and participate in collaborative activities. Knowledge of and ability to implement trends and practices in office and administrative support functions. Ability to prepare and present clear and concise written communications. Work Environment and Physical Effort
This is a non-smoking work environment. The work environment is primarily indoors. and is performed in the district office. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This individual is regularly required to stand; walk; talk or hear. May move tables, chair, tents and materials, as well as set up rooms and outdoor locations for meetings and events. The individual is occasionally required to stoop, kneel, or crouch. This individual is frequently required to sit. The individual must regularly lift and/or move up to 20 pounds. This job includes repetitive keyboarding.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Contact Applicant Support at 855-524-5627 for assistance Monday through Friday, 6am to 5pm Pacific Time. Email: Bainbridge Island Metro Park & Recreation District offers a comprehensive benefits package to full-time and regular part-time employees (and their families) including medical, dental, vision, flexible spending account, basic life and long-term disability insurance. Participation in the Washington State Public Employees Retirement System and eligible to contribute to the deferred compensation program. Full-time employees will receive eight hours of vacation and eight hours of sick leave each month, two personal days (prorated if hired after the first of the year) and ten paid holidays throughout the calendar year. Regular part-time employees will receive six hours of vacation and six hours of sick leave each month, 12 hours of personal time (prorated if hired after the first of the year) and ten paid holidays (at six hours per day) throughout the calendar year. Employees receive a discount on most Park District classes, free pool pass at the Aquatic Center, and basic fitness membership at the Bainbridge Island Recreation Center (BIRC) while employed for employees and dependents. 01
Do you have customer service experience?
Yes No
02
Do you have a high school diploma or GED?
Yes No
03
Are you at least 21 years of age?
Yes No
Required Question
$26.85 - $37.16 Hourly Location :
Bainbridge Island WA - Meadowmeer Cr Job Type:
Regular Part-Time Job Number:
202500251 Division:
Recreation Department:
Office Admin BIRC Opening Date:
09/03/2025
Description The Bainbridge Island Recreation Center (BIRC) Morning Opener will be responsible for creating a welcoming and positive member and guest experience by providing a superior level of customer service. Examples of responsibilities include dealing with difficult customer service issues, spreadsheet development and maintenance, brochure cycle support, registration information and processing, account processing, facility scheduling, photocopying, and special event support. Examples of Duties
Opening the Rec Center on time daily. Typical hours, Monday-Friday, 5:00a-12:00p. Greet members and guests, providing exceptional customer service. Handle all front desk related duties including:
Answer phones in a friendly manner and assist callers with a variety of questions. Help check members and guests into the system. Handle new member or guest sign-ups. Facilitate needed updates to member's and guest's accounts. Respond to member and guest questions and concerns in a timely and professional manner and elevate to BIRC Administrator as needed. Assist in maintaining the neatness and cleanliness of the Rec Center.
Assist with customer service problem solving and perform duties such as listening to individual concerns, diffusing and troubleshooting requests, checking databases and records, and referring complaints or other matters to supervisors. Perform extensive registration functions such as providing information and brochures about programs, processing online, walk-in, mailed, or phone registration, updating registration software with new information, collecting payment from customers. Assist with District or department bookkeeping and account processing functions and perform duties such as, coding invoices, printing budget reports, processing charge cards, cash, and checks, processing refunds, processing invoices for payment by District Accounts Payable department, filing invoices, and data entry. Perform office duties such as copying and faxing, word processing, filing, preparing mail, preparing weekly facility schedules, posting notices, filing, and distributing forms as well as other assigned office duties. Operate office equipment including computers, copy machines, faxes, credit card machines, and postage meters. Perform office supply duties such as tracking orders, checking inventories, ordering office supplies, or doing inventories of food and supply concessions. Assist in coordinating and performing administrative support duties including special projects, backup for absent office personnel, and support with records maintenance. Back-up front desk customer service duties as well as answering phones and providing general information or directing calls to appropriate persons, welcoming people, or educating people about District or department services. Attend various continuing education meetings, seminars and workshops. Perform other duties and responsibilities as assigned by supervisor and Administration Services Director. Typical Qualifications
Customer service background preferred. Basic computer proficiency. A passion for fitness, health and community. Welcoming, upbeat and positive attitude. Punctuality and reliability are a must. Exceptional customer service skills, able to interact in a positive and professional way with members, guests, and co-workers, working to exceed expectations. Ability to listen, empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High school diploma/GED equivalent required. Must be 21 years of age or older. Supplemental Information Required Knowledge, Skills and Abilities
Excellent communication skills and the ability to communicate in English courteously, clearly, tactfully, and persuasively. Ability to plan and arrange day-to-day activities, maintain work schedules, and perform multitasking responsibilities. Ability to accurately perform writing functions such as spelling, punctuation, grammar, and proofing. Ability to operate office equipment including computers, fax machines, and copiers and the ability to keyboard proficiently. Skills in computer software including word processing, data entry programs and internet applications. Developing skill in forward thinking to listen and troubleshoot customer concerns, identify problems or issues, and develop effective solutions. Ability to work cooperatively with other employees, division and department heads, and the public. Ability to accept direction for job and skill improvement. Ability to work with a growing District and participate in collaborative activities. Knowledge of and ability to implement trends and practices in office and administrative support functions. Ability to prepare and present clear and concise written communications. Work Environment and Physical Effort
This is a non-smoking work environment. The work environment is primarily indoors. and is performed in the district office. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This individual is regularly required to stand; walk; talk or hear. May move tables, chair, tents and materials, as well as set up rooms and outdoor locations for meetings and events. The individual is occasionally required to stoop, kneel, or crouch. This individual is frequently required to sit. The individual must regularly lift and/or move up to 20 pounds. This job includes repetitive keyboarding.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Contact Applicant Support at 855-524-5627 for assistance Monday through Friday, 6am to 5pm Pacific Time. Email: Bainbridge Island Metro Park & Recreation District offers a comprehensive benefits package to full-time and regular part-time employees (and their families) including medical, dental, vision, flexible spending account, basic life and long-term disability insurance. Participation in the Washington State Public Employees Retirement System and eligible to contribute to the deferred compensation program. Full-time employees will receive eight hours of vacation and eight hours of sick leave each month, two personal days (prorated if hired after the first of the year) and ten paid holidays throughout the calendar year. Regular part-time employees will receive six hours of vacation and six hours of sick leave each month, 12 hours of personal time (prorated if hired after the first of the year) and ten paid holidays (at six hours per day) throughout the calendar year. Employees receive a discount on most Park District classes, free pool pass at the Aquatic Center, and basic fitness membership at the Bainbridge Island Recreation Center (BIRC) while employed for employees and dependents. 01
Do you have customer service experience?
Yes No
02
Do you have a high school diploma or GED?
Yes No
03
Are you at least 21 years of age?
Yes No
Required Question