United Airlines
Senior Manager - Catering Operations & Logistics
United Airlines, Chicago, Illinois, United States, 60290
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Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
The Senior Manager - Global Catering Ops & Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United's catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This role supports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United's vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.
Vendor & Performance Management
Accountable for overall execution compliance and performance of caterer network through management of team members directly responsible for vendor and performance management at catering locations globally including ensuring all catering partners adhere to all applicable regulatory and company policy requirements
Achievement of safety, reliability, financial, and quality goals
Defines and sets strategy and parameters to drive catering performance enhancements
Provides coaching and direction to team to drive performance improvements
Leverages performance data and other information to manage performance and develop plans for performance improvement
Coordinates team efforts and projects to ensure alignment is maintained to drive results as needed, refocus, or reallocate resources as needed to ensure objectives are being met
Leverage data to compile and present regular performance and status updates to leaders, including those at the executive level
Logistics
Provides leadership and direction to operations team to ensure accurate reporting, and responsible use of United assets, equipment, and other materials by catering partners though.
Ensuring system-wide adoption of a robust performance system with goals and measures focused on timely and accurate inventory reporting, "days of stock on hand", stock outs, and expedited orders, to ensure efficient use of distribution resources, warehouse space and materials
Supporting the ongoing establishment of processes and controls that ensure United's rotable equipment is handled in a way that delivers efficiency and a reliable supply
Overseeing irregular operations, such as the execution and governance of product substitutions, strategy for rebalancing or repacking of equipment and inventory across the network, etc.
Supports oversight of system distribution partners, such as MLCO, AMI, etc., operations upstream of caterer location portfolio
Partnership & Communication
Responsible for developing and maintaining lines of communication and partnership with our menu design and development team as well as other operating groups including but not limited to Airport Operations and Inflight
Provides operational perspective in discussions and projects to ensure robust planning and full awareness of capabilities and needsLeads and / or participates in projects and initiatives to improve partnership and interactions between catering partners and other operating groups
Facilitates communication with partnering groups on behalf of team
Troubleshoots issues involving other teams to improve overall performance
Team Development
Provide training and growth opportunities to team through training projects and other developmental opportunities
Understand and support the career objectives of team members, supporting the development of individuals "brand" and network. Support engagement in BRG's, cross-functional teams and special projects that support growth and development.
Facilitates a culture of recognition and camaraderie among our team and our vendor partners, including oversight of catering partner quarterly and annual recognition events
This position is hybrid and will require to work in the office 3 days a week.
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience
Business, Operations, Strategy, Industrial Engineering or other related fields
Minimum 4+ years' experience in Operational, Vendor Management or related leadership role
Vendor management
Project management
Strong analytical skills
Ability to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidays
Advanced skills in Microsoft Office suite
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Ability to document and communicate opportunities and action plans in a clear, precise, and actionable manner
Ability to lead stakeholders through complex planning and implementation of initiatives
Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
Ability to travel up to 50%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree or 6 years of relevant work experience
8+ years' experience in Operation, Vendor management or related leadership role
Airport operation, Inflight or Catering operations experience
Strong People leader
Lean / Six Sigma
Lean Manufacturing
Continous Improvement
HACCP, PCQI or equivalent food safety certificates
The base pay range for this role is $124,735.00 to $162,388.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Come join us to create what's next. Let's define tomorrow, together.
Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
The Senior Manager - Global Catering Ops & Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United's catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This role supports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United's vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.
Vendor & Performance Management
Accountable for overall execution compliance and performance of caterer network through management of team members directly responsible for vendor and performance management at catering locations globally including ensuring all catering partners adhere to all applicable regulatory and company policy requirements
Achievement of safety, reliability, financial, and quality goals
Defines and sets strategy and parameters to drive catering performance enhancements
Provides coaching and direction to team to drive performance improvements
Leverages performance data and other information to manage performance and develop plans for performance improvement
Coordinates team efforts and projects to ensure alignment is maintained to drive results as needed, refocus, or reallocate resources as needed to ensure objectives are being met
Leverage data to compile and present regular performance and status updates to leaders, including those at the executive level
Logistics
Provides leadership and direction to operations team to ensure accurate reporting, and responsible use of United assets, equipment, and other materials by catering partners though.
Ensuring system-wide adoption of a robust performance system with goals and measures focused on timely and accurate inventory reporting, "days of stock on hand", stock outs, and expedited orders, to ensure efficient use of distribution resources, warehouse space and materials
Supporting the ongoing establishment of processes and controls that ensure United's rotable equipment is handled in a way that delivers efficiency and a reliable supply
Overseeing irregular operations, such as the execution and governance of product substitutions, strategy for rebalancing or repacking of equipment and inventory across the network, etc.
Supports oversight of system distribution partners, such as MLCO, AMI, etc., operations upstream of caterer location portfolio
Partnership & Communication
Responsible for developing and maintaining lines of communication and partnership with our menu design and development team as well as other operating groups including but not limited to Airport Operations and Inflight
Provides operational perspective in discussions and projects to ensure robust planning and full awareness of capabilities and needsLeads and / or participates in projects and initiatives to improve partnership and interactions between catering partners and other operating groups
Facilitates communication with partnering groups on behalf of team
Troubleshoots issues involving other teams to improve overall performance
Team Development
Provide training and growth opportunities to team through training projects and other developmental opportunities
Understand and support the career objectives of team members, supporting the development of individuals "brand" and network. Support engagement in BRG's, cross-functional teams and special projects that support growth and development.
Facilitates a culture of recognition and camaraderie among our team and our vendor partners, including oversight of catering partner quarterly and annual recognition events
This position is hybrid and will require to work in the office 3 days a week.
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience
Business, Operations, Strategy, Industrial Engineering or other related fields
Minimum 4+ years' experience in Operational, Vendor Management or related leadership role
Vendor management
Project management
Strong analytical skills
Ability to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidays
Advanced skills in Microsoft Office suite
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Ability to document and communicate opportunities and action plans in a clear, precise, and actionable manner
Ability to lead stakeholders through complex planning and implementation of initiatives
Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
Ability to travel up to 50%
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree or 6 years of relevant work experience
8+ years' experience in Operation, Vendor management or related leadership role
Airport operation, Inflight or Catering operations experience
Strong People leader
Lean / Six Sigma
Lean Manufacturing
Continous Improvement
HACCP, PCQI or equivalent food safety certificates
The base pay range for this role is $124,735.00 to $162,388.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.