Chenega Corporation
Req ID:
37437
Summary
VIP Help Desk Analyst
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The
VIP Help Desk Analyst
provides technical support services for senior executives, government officials, and other high-priority users under a federal IT program. This position ensures that designated VIP personnel receive timely, reliable, and secure IT assistance to maintain mission readiness and operational continuity. The
VIP Help Desk Analyst
will deliver high-touch, white-glove support, ensure seamless resolution of technical issues while adhering to federal IT service standards, security requirements, and customer satisfaction benchmarks.
Responsibilities
Provide direct, priority IT support to executives and other designated VIP personnel, ensuring rapid response to service requests and incidents.
Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, mobile devices, and video conferencing systems.
Escalate complex technical problems to Tier II/III teams, tracking resolution to ensure timely service completion.
Document incidents, service requests, and resolutions in the IT Service Management (ITSM) system in accordance with federal standards.
Monitor the health and performance of VIP systems, proactively identifying and addressing issues before they impact operations.
Conduct regular maintenance and updates of VIP devices, including patching, upgrades, and system optimization.
Ensure VIP accounts and equipment maintain compliance with all applicable cybersecurity policies and procedures.
Configure and deploy workstations, laptops, mobile devices, and peripheral equipment for VIP personnel, ensuring secure and efficient operation.
Support remote access and mobility solutions, including VPN, secure wireless, and mobile device management (MDM) platforms.
Assist with the setup and operation of audiovisual and conferencing systems for high-level meetings and events.
Serve as a trusted technical advisor to VIPs, providing clear, courteous, and professional communication at all times.
Deliver one-on-one technology briefings and just-in-time training to help VIP users maximize the effectiveness of IT resources.
Anticipate VIP needs and provide proactive support to minimize disruptions.
Ensure all work complies with federal IT security policies, procedures, and system accreditation requirements.
Protect sensitive information in accordance with agency security standards and confidentiality guidelines.
Maintain strict adherence to data handling, identity verification, and account management requirements.
Provide rapid response support to VIPs during critical operations, travel, and after-hours requirements.
Participate in on-call rotation or surge support assignments to maintain continuous availability of IT services for priority users.
Support continuity of operations (COOP) planning and execution as it relates to VIP systems and services.
Other duties as assigned.
Qualifications
Bachelor's degree in information technology, Computer Science, or related discipline; or equivalent work experience.
5+ years of IT support experience, with at least years supporting executive-level or VIP users
Public Trust required.
Knowledge, Skills, and Abilities:
ITIL ITSM experience preferred
Knowledge of ticket tracking systems such as Jira, Remedy, Service Now
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Estimated Salary/Wage
USD $85,400.00/Yr. Up to USD $105,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program
37437
Summary
VIP Help Desk Analyst
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The
VIP Help Desk Analyst
provides technical support services for senior executives, government officials, and other high-priority users under a federal IT program. This position ensures that designated VIP personnel receive timely, reliable, and secure IT assistance to maintain mission readiness and operational continuity. The
VIP Help Desk Analyst
will deliver high-touch, white-glove support, ensure seamless resolution of technical issues while adhering to federal IT service standards, security requirements, and customer satisfaction benchmarks.
Responsibilities
Provide direct, priority IT support to executives and other designated VIP personnel, ensuring rapid response to service requests and incidents.
Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, mobile devices, and video conferencing systems.
Escalate complex technical problems to Tier II/III teams, tracking resolution to ensure timely service completion.
Document incidents, service requests, and resolutions in the IT Service Management (ITSM) system in accordance with federal standards.
Monitor the health and performance of VIP systems, proactively identifying and addressing issues before they impact operations.
Conduct regular maintenance and updates of VIP devices, including patching, upgrades, and system optimization.
Ensure VIP accounts and equipment maintain compliance with all applicable cybersecurity policies and procedures.
Configure and deploy workstations, laptops, mobile devices, and peripheral equipment for VIP personnel, ensuring secure and efficient operation.
Support remote access and mobility solutions, including VPN, secure wireless, and mobile device management (MDM) platforms.
Assist with the setup and operation of audiovisual and conferencing systems for high-level meetings and events.
Serve as a trusted technical advisor to VIPs, providing clear, courteous, and professional communication at all times.
Deliver one-on-one technology briefings and just-in-time training to help VIP users maximize the effectiveness of IT resources.
Anticipate VIP needs and provide proactive support to minimize disruptions.
Ensure all work complies with federal IT security policies, procedures, and system accreditation requirements.
Protect sensitive information in accordance with agency security standards and confidentiality guidelines.
Maintain strict adherence to data handling, identity verification, and account management requirements.
Provide rapid response support to VIPs during critical operations, travel, and after-hours requirements.
Participate in on-call rotation or surge support assignments to maintain continuous availability of IT services for priority users.
Support continuity of operations (COOP) planning and execution as it relates to VIP systems and services.
Other duties as assigned.
Qualifications
Bachelor's degree in information technology, Computer Science, or related discipline; or equivalent work experience.
5+ years of IT support experience, with at least years supporting executive-level or VIP users
Public Trust required.
Knowledge, Skills, and Abilities:
ITIL ITSM experience preferred
Knowledge of ticket tracking systems such as Jira, Remedy, Service Now
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Estimated Salary/Wage
USD $85,400.00/Yr. Up to USD $105,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program