Pratt Industries
POSITION:
CUSTOMER SERVICE REPRESENTATIVE
LOCATION:
MILLUGATOR Conyers, GA
JOB TYPE:
Salary Non-Exempt /Full-Time
PERKS OF PRATT!
Eligible for insurance benefits within ONE Month of hire.
1 Month: Eligible for Gainsharing bonus after one full month of employment
3 Months: 401k with partial match
6 Months: PAID vacation days
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Jump on the path of a lifelong career! Click apply to start the process!
Customer Service Representative
OVERVIEW
The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing high visibility business.
The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.
The person in this role will work closely with our outside Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.
PRIMARY RESPONSIBILITIES
Work closely with our Sales Team to promote business retention and growth. Create specs for production with information provided from sales & design. Processing Customer Purchase Orders. Handle business customer complaints and questions and follow-up with appropriate internal personnel as required. Confirming On Time and In Full (OTIF) Shipments. Provide Rapid Responses to all Customer Tactical Needs (order needs, order changes, freight questions, etc.) Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer. Maintain business customer files. Complies with company policies and procedures. Additional duties as assigned by management REQUIRED SKILLS
Strong communication skills both written and verbal Intermediate computer skills
Strong Math/Algebra Skills
Problem Solving and Critical Thinking
PREFERRED EXPERIENCE
3 Years in Customer Service Role in the Corrugated industries preferred, knowledge of Amtech platform
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
LEADERSHIP ATTRIBUTES
The individual must possess the following:
Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting. Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution. Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques. Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness. Professional appearance to support his/her role as a managerial representative of the company. PERFORMANCE MEASUREMENTS
The performance of the CSR will be measured as follows:
Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Service Manager. Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior. Employee relations - through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment. Creativity - this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas.
Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.
CUSTOMER SERVICE REPRESENTATIVE
LOCATION:
MILLUGATOR Conyers, GA
JOB TYPE:
Salary Non-Exempt /Full-Time
PERKS OF PRATT!
Eligible for insurance benefits within ONE Month of hire.
1 Month: Eligible for Gainsharing bonus after one full month of employment
3 Months: 401k with partial match
6 Months: PAID vacation days
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Jump on the path of a lifelong career! Click apply to start the process!
Customer Service Representative
OVERVIEW
The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing high visibility business.
The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.
The person in this role will work closely with our outside Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.
PRIMARY RESPONSIBILITIES
Work closely with our Sales Team to promote business retention and growth. Create specs for production with information provided from sales & design. Processing Customer Purchase Orders. Handle business customer complaints and questions and follow-up with appropriate internal personnel as required. Confirming On Time and In Full (OTIF) Shipments. Provide Rapid Responses to all Customer Tactical Needs (order needs, order changes, freight questions, etc.) Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer. Maintain business customer files. Complies with company policies and procedures. Additional duties as assigned by management REQUIRED SKILLS
Strong communication skills both written and verbal Intermediate computer skills
Strong Math/Algebra Skills
Problem Solving and Critical Thinking
PREFERRED EXPERIENCE
3 Years in Customer Service Role in the Corrugated industries preferred, knowledge of Amtech platform
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
LEADERSHIP ATTRIBUTES
The individual must possess the following:
Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting. Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution. Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques. Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness. Professional appearance to support his/her role as a managerial representative of the company. PERFORMANCE MEASUREMENTS
The performance of the CSR will be measured as follows:
Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Service Manager. Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior. Employee relations - through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment. Creativity - this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas.
Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.