UnitedHealth Group
Patient Care / Surgical Coordinator
UnitedHealth Group, Syosset, New York, United States, 11791
Opportunities with Optum in the Tri-State region
(formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind **Caring. Connecting. Growing together. **
Optum Syosset General Surgery
has an immediate opening for a friendly, patient focused and detailed oriented
Patient Care/Surgical Coordinator
to join our team. The
Patient Care/Surgical Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule
: A 37.5-hour work week, Monday, through Friday from 9:00 am to 5:00 pm. The schedule will be determined by the supervisor upon hire.
Location:
575 Underhill Blvd, Suite 190
,
Syosset, NY 11791
Primary Responsibilities:
Communicating with patients to coordinate surgical procedures for assigned providers with multiple hospitals/surgical centers in a timely manner
Booking surgery with hospital/surgical center by facility guidelines
Schedule pre-operative, post-operative, and any other necessary appointments as designated by provider
Provide surgical instructions to patients in a timely manner
Communicate patients' financial responsibility (if any) and secure prepayment and/or assist in arranging financial agreements from patients according to established policies and procedures
Obtaining necessary pre-operative documentation for surgery and providing to facility
Acts as a liaison between patient/precertification team/surgical facility
Provides exceptional customer service to patients and visitors
Consistently demonstrates professionalism with patients, staff, providers, and administrators
Effectively communicate and ensure compliance of all related Optum policies and assists in establishing workflows to ensure we meet the business, Provider, and patient needs
Maintains confidentiality of patient information
Ability to cover other team members
Adheres to standards of professionalism set by the Practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Careand incorporates these into practice
Maintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require it
Completes Mandatory Education annually
Handles difficult situations and people with tact, professionalism and H.E.A.R.T.
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates flexibility in scheduling and or traveling to meet patient and office needs
Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Maintains and promotes a positive work attitude fostering teamwork and acceptance of management decisions
Assists staff whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Maintains supply inventories and equipment necessary for the effective performance of the department/location
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines physician business cards, brochures, signage, etc.
Actively demonstrates good oral and written communication skills with both internal and external customers
Works with a sense of urgency
Ability to be cross trained as a medical assistant
Performs all essential task skills of the Patient Care Coordinator
Answering incoming and outgoing telephone calls promptly and courteously
Holds self and others accountable for timely and cost-effective results
Ability to cover other offices if needed
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of scheduling surgery experience in a medical practice environment performing duties such as scheduling surgeries and appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
Preferred Qualifications:
Experience working with an electronic health record (EPIC)
Ability to be cross trained as a medical assistant
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
(formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind **Caring. Connecting. Growing together. **
Optum Syosset General Surgery
has an immediate opening for a friendly, patient focused and detailed oriented
Patient Care/Surgical Coordinator
to join our team. The
Patient Care/Surgical Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule
: A 37.5-hour work week, Monday, through Friday from 9:00 am to 5:00 pm. The schedule will be determined by the supervisor upon hire.
Location:
575 Underhill Blvd, Suite 190
,
Syosset, NY 11791
Primary Responsibilities:
Communicating with patients to coordinate surgical procedures for assigned providers with multiple hospitals/surgical centers in a timely manner
Booking surgery with hospital/surgical center by facility guidelines
Schedule pre-operative, post-operative, and any other necessary appointments as designated by provider
Provide surgical instructions to patients in a timely manner
Communicate patients' financial responsibility (if any) and secure prepayment and/or assist in arranging financial agreements from patients according to established policies and procedures
Obtaining necessary pre-operative documentation for surgery and providing to facility
Acts as a liaison between patient/precertification team/surgical facility
Provides exceptional customer service to patients and visitors
Consistently demonstrates professionalism with patients, staff, providers, and administrators
Effectively communicate and ensure compliance of all related Optum policies and assists in establishing workflows to ensure we meet the business, Provider, and patient needs
Maintains confidentiality of patient information
Ability to cover other team members
Adheres to standards of professionalism set by the Practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Careand incorporates these into practice
Maintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require it
Completes Mandatory Education annually
Handles difficult situations and people with tact, professionalism and H.E.A.R.T.
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates flexibility in scheduling and or traveling to meet patient and office needs
Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Maintains and promotes a positive work attitude fostering teamwork and acceptance of management decisions
Assists staff whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Maintains supply inventories and equipment necessary for the effective performance of the department/location
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines physician business cards, brochures, signage, etc.
Actively demonstrates good oral and written communication skills with both internal and external customers
Works with a sense of urgency
Ability to be cross trained as a medical assistant
Performs all essential task skills of the Patient Care Coordinator
Answering incoming and outgoing telephone calls promptly and courteously
Holds self and others accountable for timely and cost-effective results
Ability to cover other offices if needed
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of scheduling surgery experience in a medical practice environment performing duties such as scheduling surgeries and appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
Preferred Qualifications:
Experience working with an electronic health record (EPIC)
Ability to be cross trained as a medical assistant
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED