Town of Bluffton
Part-Time Welcome Center Coordinator
Town of Bluffton, Bluffton, South Carolina, United States, 29910
Salary:
$17.67 - $20.81 Hourly Location :
Events and Venues Department - Town of Bluffton, SC Job Type:
Part-Time Job Number:
202500087 Department:
Events and Venues Opening Date:
08/27/2025
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Summary
The purpose of this position is to provide customer service to travelers, tourists, visitors, new residents, residents, or other individuals visiting or calling the Welcome Center, as well as promote the community to encourage people to visit the Town of Bluffton. Work is performed under the supervision of the Special Events Manager. Work schedule is under 30 hours/week. Essential Job Functions Performs customer service functions; greets visitors and ascertains nature of visit; provides visitors with directions to various destinations. Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary. Provides assistance and information related to the town, such as local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues. May be responsible forassisting town staff, and/or working independently to plan for special events or other duties as assigned. Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal. Attends various meetings, social functions, or other events as a representative of the town, participating in committees or committee leadership, as appropriate. Prepares, develops, or completes various forms, reports, correspondence, agendas, press releases, or other documents. Receives various forms, reports, correspondence, news articles, agendas, brochure requests, guest registers, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections as appropriate; utilizes word processing, spreadsheet, website maintenance, or other software programs. Communicates with supervisor, employees, other departments, officials, volunteers, visitors, tourists, the public, the media, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Performs general housekeeping tasks associated with maintaining building, which may include cleaning the center, emptying trash cans, or disposing of recyclable trash. Adheres and ensures adherence to established safety procedures and county Safety Policies and Procedures to ensure safety of employees and other individuals. Provides assistance or backup coverage to other employees or departments as needed. Performs other related duties as assigned.
Qualifications Education and Experience: High school diploma or GED; bachelor's degree in communications, Public Relations or closely related field preferred; supplemented by previous experience and/or training involving customer service, public relations, journalism, or general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses or Certifications: Valid South Carolina driver's license. Special Requirements: None. Knowledge, Skills and Abilities:
Knowledge of standard office practices, procedures, equipment, and office assistance techniques. Knowledge of business English, spelling, and arithmetic. Knowledge of Town and Department programs and policies. Knowledge of the use of a multi-line telephone system. Skill in establishing and maintaining effective working relationships with associates and the general public. Skill in delivering customer service. Skill in operating standard office and computer equipment including Microsoft Office: Excel, Word, Outlook and PowerPoint. Skill in typing data accurately and at a reasonable rate of speed. Ability to read and understand basic, relevant Town and state policies and procedures. Ability to perform basic word processing and/or simple data entry. Able to take, edit and produce videos is a bonus.
Physical Demands & Work Environment The work is sedentary work and requires exerting up to 10 pounds of force occasionally and negligible amount of force constantly to move objects. In addition, positions in this classification typically require grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, expressing ideas by the spoken word, shouting to be heard above ambient noise, visual acuity to analyze data/work with color or depth perception/operate motor vehicles or equipment, and walking. Duties are performed primarily in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic. The Town of Bluffton has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pension Plans: South Carolina Retirement System All regular full-time and part-time employees and Town Council are required by law to join the South Carolina Retirement Systems. Seasonal and temporary employees have the option to opt out of the memberships.
The Town offers two plans for employees, the South Carolina Retirement System (SCRS) and the Police Officer Retirement System (PORS). Each employee/participant is required to contribute a certain percentage of their gross salary to the Retirement System. The actual contribution amounts are subject to change per legislation but will be provided upon hire date. The employee contributions are deducted on a pre-tax basis. Employee contributions earn interest.
More information on these programs can be found in the Retirement Handbook on PEBA's
Workers' Compensation
Town employees are covered by workers' compensation for on-the-job injuries. Benefits are governed by state law and not set by the Town. Employee Assistance Program (EAP) The EAP is a confidential counseling, assessment and referral program designed to help you manage your life. Just as health insurance is designed to address your physical well being, your EAP is designed to address your emotional and mental health, as well as manage your work/life issues to achieve a healthy balance. EAP also provides legal and financial consultation services, as well as the WorkLife Benefit which provides assistance with elder care, childcare, adoption, education, and other work life matters. All calls made to the EAP are kept private and confidential. Wellness Programs The Town encourages employee wellness and encourages them to take advantage of some of the incentives available to them through Public Employee Benefit Authority (PEBA).
PEBA Perks provides a comprehensive range of activities, programs, services, and information designed to help State employees, retirees and their covered dependents enjoy a happier, healthier life. As a part of the employee insurance program, PEBA Perks focuses on disease prevention, early detection, disease management, and offers educational resources on diverse issues such as diabetes, tobacco cessation, weight management, stress management, and nutrition. Discretionary Awards It is the policy of the Town to provide employee recognition and incentive awards to an employee or team upon Supervisor recommendation. This program is intended to reward staff employees whose achievements have resulted in a particular benefit to the Town of Bluffton. Awards are in the Town's discretion, and no employee is entitled to an award.
Milestone Anniversary Bonus
Employee will receive a monetary bonus once they have reached a milestone anniversary (5,10,15,...).
$17.67 - $20.81 Hourly Location :
Events and Venues Department - Town of Bluffton, SC Job Type:
Part-Time Job Number:
202500087 Department:
Events and Venues Opening Date:
08/27/2025
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Summary
The purpose of this position is to provide customer service to travelers, tourists, visitors, new residents, residents, or other individuals visiting or calling the Welcome Center, as well as promote the community to encourage people to visit the Town of Bluffton. Work is performed under the supervision of the Special Events Manager. Work schedule is under 30 hours/week. Essential Job Functions Performs customer service functions; greets visitors and ascertains nature of visit; provides visitors with directions to various destinations. Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary. Provides assistance and information related to the town, such as local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues. May be responsible forassisting town staff, and/or working independently to plan for special events or other duties as assigned. Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal. Attends various meetings, social functions, or other events as a representative of the town, participating in committees or committee leadership, as appropriate. Prepares, develops, or completes various forms, reports, correspondence, agendas, press releases, or other documents. Receives various forms, reports, correspondence, news articles, agendas, brochure requests, guest registers, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections as appropriate; utilizes word processing, spreadsheet, website maintenance, or other software programs. Communicates with supervisor, employees, other departments, officials, volunteers, visitors, tourists, the public, the media, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Performs general housekeeping tasks associated with maintaining building, which may include cleaning the center, emptying trash cans, or disposing of recyclable trash. Adheres and ensures adherence to established safety procedures and county Safety Policies and Procedures to ensure safety of employees and other individuals. Provides assistance or backup coverage to other employees or departments as needed. Performs other related duties as assigned.
Qualifications Education and Experience: High school diploma or GED; bachelor's degree in communications, Public Relations or closely related field preferred; supplemented by previous experience and/or training involving customer service, public relations, journalism, or general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Licenses or Certifications: Valid South Carolina driver's license. Special Requirements: None. Knowledge, Skills and Abilities:
Knowledge of standard office practices, procedures, equipment, and office assistance techniques. Knowledge of business English, spelling, and arithmetic. Knowledge of Town and Department programs and policies. Knowledge of the use of a multi-line telephone system. Skill in establishing and maintaining effective working relationships with associates and the general public. Skill in delivering customer service. Skill in operating standard office and computer equipment including Microsoft Office: Excel, Word, Outlook and PowerPoint. Skill in typing data accurately and at a reasonable rate of speed. Ability to read and understand basic, relevant Town and state policies and procedures. Ability to perform basic word processing and/or simple data entry. Able to take, edit and produce videos is a bonus.
Physical Demands & Work Environment The work is sedentary work and requires exerting up to 10 pounds of force occasionally and negligible amount of force constantly to move objects. In addition, positions in this classification typically require grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, expressing ideas by the spoken word, shouting to be heard above ambient noise, visual acuity to analyze data/work with color or depth perception/operate motor vehicles or equipment, and walking. Duties are performed primarily in a moderately noisy business office with copy machines, phones, and printers along with some light foot traffic. The Town of Bluffton has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town's policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pension Plans: South Carolina Retirement System All regular full-time and part-time employees and Town Council are required by law to join the South Carolina Retirement Systems. Seasonal and temporary employees have the option to opt out of the memberships.
The Town offers two plans for employees, the South Carolina Retirement System (SCRS) and the Police Officer Retirement System (PORS). Each employee/participant is required to contribute a certain percentage of their gross salary to the Retirement System. The actual contribution amounts are subject to change per legislation but will be provided upon hire date. The employee contributions are deducted on a pre-tax basis. Employee contributions earn interest.
More information on these programs can be found in the Retirement Handbook on PEBA's
Workers' Compensation
Town employees are covered by workers' compensation for on-the-job injuries. Benefits are governed by state law and not set by the Town. Employee Assistance Program (EAP) The EAP is a confidential counseling, assessment and referral program designed to help you manage your life. Just as health insurance is designed to address your physical well being, your EAP is designed to address your emotional and mental health, as well as manage your work/life issues to achieve a healthy balance. EAP also provides legal and financial consultation services, as well as the WorkLife Benefit which provides assistance with elder care, childcare, adoption, education, and other work life matters. All calls made to the EAP are kept private and confidential. Wellness Programs The Town encourages employee wellness and encourages them to take advantage of some of the incentives available to them through Public Employee Benefit Authority (PEBA).
PEBA Perks provides a comprehensive range of activities, programs, services, and information designed to help State employees, retirees and their covered dependents enjoy a happier, healthier life. As a part of the employee insurance program, PEBA Perks focuses on disease prevention, early detection, disease management, and offers educational resources on diverse issues such as diabetes, tobacco cessation, weight management, stress management, and nutrition. Discretionary Awards It is the policy of the Town to provide employee recognition and incentive awards to an employee or team upon Supervisor recommendation. This program is intended to reward staff employees whose achievements have resulted in a particular benefit to the Town of Bluffton. Awards are in the Town's discretion, and no employee is entitled to an award.
Milestone Anniversary Bonus
Employee will receive a monetary bonus once they have reached a milestone anniversary (5,10,15,...).