Trillium Health Resources
LTSS Triage Coordinator
Trillium Health Resources, Wilmington, North Carolina, United States, 28412
Pay Plan Title:
Coordinator
Working Title:
LTSS Triage Coordinator
Cost Center:
8500/Plan Based Care Management
FLSA Status:
Non-Exempt
Office Location:
Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.
Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication - in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
At Trillium, we know that empowering others begins with supporting and developing our team. That's why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We're also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.
What We're Looking For
Trillium Health Resources has a career opening for a LTSS Triage Coordinator to join our Care Management team. The LTSS Triage Coordinator assists members who are eligible for Long Term Support Services Supports and 1915(i) services. This position is responsible for assisting with the coordination of communications and tasks directly related to LTSS services, ensuring members' needs are met. An ideal candidate would have experience handling large databases, Microsoft applications and working in a fast paced environment.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
On a typical day, you might: Perform daily triage of LTSS Inbox by reading incoming mail Perform daily triage tasks Screen and review 3051 forms Check for duplicative services Assist with duties and functions related to Private Duty Nursing (PDN) staffing Contact external Providers and agencies as it relates to LTSS Manage follow up information in LTSS Inbox by reviewing mail and sending responses to the requestor Maintain documentation Employee Benefits:
Trillium knows that work/life balance is important. That's why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
Typical working hours are 8:30am-5pm A remote work option available for most positions Health Insurance - no premium for employee coverage Flexible Spending Accounts Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://www.myncretirement.com/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match & immediate vesting Public Service Loan Forgiveness Qualifying Employer
Qualifications:
Education/Experience: Must meet QP status.
Fully licensed by the NC governing board regulating Human Services professions; OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR
A graduate of a college or university with a Master's degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
Additionally,
If serving members with LTSS needs, the Coordinator must meet the minimum QP requirements defined above (A-D) and additionally shall have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.
Preferred Experience:
Experience with understanding triage and ability to prioritize urgent tasks
License/Certification:
May be accepted as noted above.
Must have a valid driver's license
Location:
Remote within North Carolina. Must reside in NC to be considered for remote status.
Must be able to travel to a Trillium office location and within catchment as required.
Deadline for application: September 29, 2025 at 11:59 PM
To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.
Your resume must provide your level of education and detailed work experience, including:
Employer Name Dates of service (month & year) Average number of hours worked per week Essential duties of the job as related to the position you're applying for Education Degree type Date degree was awarded Institution Licensure/certification, if applicable
After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.
You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.
Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.
The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.
Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
Coordinator
Working Title:
LTSS Triage Coordinator
Cost Center:
8500/Plan Based Care Management
FLSA Status:
Non-Exempt
Office Location:
Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.
Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication - in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.
At Trillium, we know that empowering others begins with supporting and developing our team. That's why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We're also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.
What We're Looking For
Trillium Health Resources has a career opening for a LTSS Triage Coordinator to join our Care Management team. The LTSS Triage Coordinator assists members who are eligible for Long Term Support Services Supports and 1915(i) services. This position is responsible for assisting with the coordination of communications and tasks directly related to LTSS services, ensuring members' needs are met. An ideal candidate would have experience handling large databases, Microsoft applications and working in a fast paced environment.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
On a typical day, you might: Perform daily triage of LTSS Inbox by reading incoming mail Perform daily triage tasks Screen and review 3051 forms Check for duplicative services Assist with duties and functions related to Private Duty Nursing (PDN) staffing Contact external Providers and agencies as it relates to LTSS Manage follow up information in LTSS Inbox by reviewing mail and sending responses to the requestor Maintain documentation Employee Benefits:
Trillium knows that work/life balance is important. That's why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
Typical working hours are 8:30am-5pm A remote work option available for most positions Health Insurance - no premium for employee coverage Flexible Spending Accounts Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://www.myncretirement.com/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match & immediate vesting Public Service Loan Forgiveness Qualifying Employer
Qualifications:
Education/Experience: Must meet QP status.
Fully licensed by the NC governing board regulating Human Services professions; OR Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR
A graduate of a college or university with a Master's degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
Additionally,
If serving members with LTSS needs, the Coordinator must meet the minimum QP requirements defined above (A-D) and additionally shall have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional.
Preferred Experience:
Experience with understanding triage and ability to prioritize urgent tasks
License/Certification:
May be accepted as noted above.
Must have a valid driver's license
Location:
Remote within North Carolina. Must reside in NC to be considered for remote status.
Must be able to travel to a Trillium office location and within catchment as required.
Deadline for application: September 29, 2025 at 11:59 PM
To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.
Your resume must provide your level of education and detailed work experience, including:
Employer Name Dates of service (month & year) Average number of hours worked per week Essential duties of the job as related to the position you're applying for Education Degree type Date degree was awarded Institution Licensure/certification, if applicable
After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.
You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.
Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.
The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.
Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth