HSM
About Us
HSM Company History | HSM HEART Company Values | Who is HSM to our customers?
Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.
At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!
What You Will Do:
Ensure retention of customer requirements from quote through fulfillment, verifying accuracy at each step. Serve as a primary point of contact for customers, handling inquiries and concerns via phone, email, virtual meetings, and customer portals. Conduct research and validation prior to entering sales orders, including confirming product details, pricing, terms, and availability against quotes and system price files. Proactively communicate with customers regarding conditions that affect fulfillment, such as scheduling changes, material availability, pricing adjustments, or shipping updates. Collaborate with sales, production, quality, shipping, and management teams to ensure orders are executed in full compliance with customer requirements. Maintain accurate documentation, ensuring customer specifications and instructions are consistently applied. Review and process invoices with accuracy; research and resolve discrepancies; verify and issue credits as needed. What You Bring:
Strong attention to detail with the ability to retain and apply customer requirements accurately. Strong communication skills, both verbal and written. Proven ability to perform detailed research and order validation before processing. Strong organizational skills. Experience working with ERP/CRM systems and proficiency in Microsoft Office (Excel, Word, Outlook). Demonstrated ability to collaborate across departments and manage multiple priorities. Customer-focused mindset with problem-solving abilities and a high degree of initiative. Previous experience in a customer service, sales support, or order management role preferred. Ability to problem-solve and collaborate across departments in a fast-paced environment. Why Join Us?
Health & Wellness : Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants. Retire:
401(k) with company match, fully vested from day one. Paid Time Off:
Competitive PTO: 128 hours + 9 company paid holidays. On-Site Medical Clinics:
Free for you and covered dependents, if applicable. Teladoc:
24/7 access with no copay. Professional Development:
Tuition reimbursement, professional development assistance and career growth opportunities. Discounts:
Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.
EEOC
At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
HSM Company History | HSM HEART Company Values | Who is HSM to our customers?
Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.
At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!
What You Will Do:
Ensure retention of customer requirements from quote through fulfillment, verifying accuracy at each step. Serve as a primary point of contact for customers, handling inquiries and concerns via phone, email, virtual meetings, and customer portals. Conduct research and validation prior to entering sales orders, including confirming product details, pricing, terms, and availability against quotes and system price files. Proactively communicate with customers regarding conditions that affect fulfillment, such as scheduling changes, material availability, pricing adjustments, or shipping updates. Collaborate with sales, production, quality, shipping, and management teams to ensure orders are executed in full compliance with customer requirements. Maintain accurate documentation, ensuring customer specifications and instructions are consistently applied. Review and process invoices with accuracy; research and resolve discrepancies; verify and issue credits as needed. What You Bring:
Strong attention to detail with the ability to retain and apply customer requirements accurately. Strong communication skills, both verbal and written. Proven ability to perform detailed research and order validation before processing. Strong organizational skills. Experience working with ERP/CRM systems and proficiency in Microsoft Office (Excel, Word, Outlook). Demonstrated ability to collaborate across departments and manage multiple priorities. Customer-focused mindset with problem-solving abilities and a high degree of initiative. Previous experience in a customer service, sales support, or order management role preferred. Ability to problem-solve and collaborate across departments in a fast-paced environment. Why Join Us?
Health & Wellness : Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants. Retire:
401(k) with company match, fully vested from day one. Paid Time Off:
Competitive PTO: 128 hours + 9 company paid holidays. On-Site Medical Clinics:
Free for you and covered dependents, if applicable. Teladoc:
24/7 access with no copay. Professional Development:
Tuition reimbursement, professional development assistance and career growth opportunities. Discounts:
Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.
EEOC
At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.