Accertify, Inc.
Job Description
Job Description
Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to
#MoveAtTheSpeedOfRight.
Be in the driver’s seat of your career as a
Senior T
echnical Support Associate
with the industry leader- and build a career you can trust.
The Senior Technical Support Senior Associate will work closely with clients to understand and address challenges related to e-commerce fraud and chargebacks. This role provides the opportunity to configure Accertify products with clients to achieve optimal outcomes.
Essential Duties & Responsibilities: Provide technical support, set up and work tickets for our clients regarding our Fraud, Chargeback, and Account Protection solutions Act as a Trusted Advisor to L1-L2 Support Staff Research and design solutions for add-on projects for top-tier customers Plan and execute with the help of a technical resource, add-on projects Configure Fraud Analyst user interface to the client’s specifications Work closely with Top Tier 1 clients to identify new features and functionality for Interceptas Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded Act as a liaison between external clients and internal departments, including Account Management, Operations, and Development teams Provide feedback and enhancement ideas for the improvement of the Fraud and Account Protection platform Skills & Qualifications: Excellent
communication/written
skills as well as a dynamic and energetic approach to problem-solving to further a best-in-class customer experience Prior experience working directly with customers Experience with technical troubleshooting of an application Technical Skills in data manipulation Knowledge of SQL, JSON, and XML is required Preferred Qualifications: Experience working with SAAS (software as a service) systems Previous experience in fraud prevention and detection Additional Details: Location: 2 Pierce Place, Suite 900, Itasca, IL 60143 Workplace Flexibility: Hybrid (3 days in-office per week) Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.
Job Description
Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to
#MoveAtTheSpeedOfRight.
Be in the driver’s seat of your career as a
Senior T
echnical Support Associate
with the industry leader- and build a career you can trust.
The Senior Technical Support Senior Associate will work closely with clients to understand and address challenges related to e-commerce fraud and chargebacks. This role provides the opportunity to configure Accertify products with clients to achieve optimal outcomes.
Essential Duties & Responsibilities: Provide technical support, set up and work tickets for our clients regarding our Fraud, Chargeback, and Account Protection solutions Act as a Trusted Advisor to L1-L2 Support Staff Research and design solutions for add-on projects for top-tier customers Plan and execute with the help of a technical resource, add-on projects Configure Fraud Analyst user interface to the client’s specifications Work closely with Top Tier 1 clients to identify new features and functionality for Interceptas Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded Act as a liaison between external clients and internal departments, including Account Management, Operations, and Development teams Provide feedback and enhancement ideas for the improvement of the Fraud and Account Protection platform Skills & Qualifications: Excellent
communication/written
skills as well as a dynamic and energetic approach to problem-solving to further a best-in-class customer experience Prior experience working directly with customers Experience with technical troubleshooting of an application Technical Skills in data manipulation Knowledge of SQL, JSON, and XML is required Preferred Qualifications: Experience working with SAAS (software as a service) systems Previous experience in fraud prevention and detection Additional Details: Location: 2 Pierce Place, Suite 900, Itasca, IL 60143 Workplace Flexibility: Hybrid (3 days in-office per week) Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.