DataMasters
Job Description
Reliable and trusted person needed ASAP for this role.
Need someone that can make reasonable decisions Perform independently. Track Orders into their ERP (SAP) and their WMS. Work with Sales, Customers and Retailers 80% in office, 20% Distribution Center Needs: Excel skills, MS Office, work with a WMS or finished good ERP system Experience within a Distribution Center DETAILS Oversees the entire order fulfillment process, from when an order is placed to when it's delivered, ensuring accuracy, efficiency, and customer satisfaction. Key responsibilities include monitoring order status, managing inventory, coordinating with warehouse staff and shipping partners, resolving issues, and utilizing order management systems (OMS) to optimize operations and provide real-time visibility into the order lifecycle. Problem Resolution: Proactively identifying and resolving issues such as late deliveries, incorrect items, or out-of-stock situations. Exceptional Customer Service skills needed to provide updates to customers on their order status and addressing any concerns or inquiries to ensure a positive experience. Data Accuracy: Maintaining accuracy in order details, customer information, and shipping addresses. Hours are 7:00AM to 3:00PM, M-F Location: HQ in Central Greensboro (27455) and Distribution Center in Burlington NC
Reliable and trusted person needed ASAP for this role.
Need someone that can make reasonable decisions Perform independently. Track Orders into their ERP (SAP) and their WMS. Work with Sales, Customers and Retailers 80% in office, 20% Distribution Center Needs: Excel skills, MS Office, work with a WMS or finished good ERP system Experience within a Distribution Center DETAILS Oversees the entire order fulfillment process, from when an order is placed to when it's delivered, ensuring accuracy, efficiency, and customer satisfaction. Key responsibilities include monitoring order status, managing inventory, coordinating with warehouse staff and shipping partners, resolving issues, and utilizing order management systems (OMS) to optimize operations and provide real-time visibility into the order lifecycle. Problem Resolution: Proactively identifying and resolving issues such as late deliveries, incorrect items, or out-of-stock situations. Exceptional Customer Service skills needed to provide updates to customers on their order status and addressing any concerns or inquiries to ensure a positive experience. Data Accuracy: Maintaining accuracy in order details, customer information, and shipping addresses. Hours are 7:00AM to 3:00PM, M-F Location: HQ in Central Greensboro (27455) and Distribution Center in Burlington NC