Townhall Video
Lead Hostess
Purpose
Positively Change Lives To Create Lifelong Loyalty.
As the Lead Hostess, you are the first and last impression of the guest experience. You are not just managing reservations and seating-you're curating an environment where every guest feels valued, every team member feels supported, and every shift runs with seamless hospitality.
Core Values We Live By Grow or Die
- We seek teammates who are never complacent and are always pushing to improve themselves and those around them. Do Our Jobs
- Every position matters. Every shift counts. Accountability is non-negotiable. Radical Candor
- We communicate directly, respectfully, and with the intent to elevate, not criticize. Always Eat Last
- We lead by example, serve others first, and embody humility. Key Responsibilities
Serve as the primary liaison between the guest and the dining experience-welcoming, seating, and bidding farewell with warmth and energy. Manage the host stand and reservation system (SevenRooms/OpenTable) to maximize flow, efficiency, and table turns without sacrificing hospitality. Train and mentor all hostess team members to uphold TownHall standards and deliver consistent guest experiences. Lead daily pre-shift meetings for host team members and collaborate with the FOH management on floor plans and server assignments. Monitor guest wait times and effectively communicate updates using our reservation tools and communication best practices. Ensure accurate guest information is recorded for future engagement and loyalty-building opportunities. Handle guest inquiries, complaints, and feedback with professionalism and urgency-offering solutions that align with our values. Maintain a clean, stylish, and fully stocked host stand at all times. Support the management team with VIP guest experiences and special events coordination. Qualifications
2+ years of front-of-house or hosting experience in a high-volume, full-service restaurant. Previous experience in a leadership or training role is highly preferred. Excellent verbal communication, problem-solving, and organizational skills. Ability to stay calm under pressure and multitask in a fast-paced environment. Proficient with reservation platforms (SevenRooms, Resy, or similar). Passionate about hospitality, people, and creating memorable guest experiences. A growth mindset-ready to learn, adapt, and lead with purpose. Perks & Benefits
Pay $20 an hour Leadership growth opportunities within the brand Meal discounts and wellness perks Flexible scheduling and PTO Team-driven culture grounded in radical candor, servant leadership, and performance excellence
Join Us
If you're ready to lead with purpose, drive excellence at the door, and grow with a brand that's changing the game in hospitality
Purpose
Positively Change Lives To Create Lifelong Loyalty.
As the Lead Hostess, you are the first and last impression of the guest experience. You are not just managing reservations and seating-you're curating an environment where every guest feels valued, every team member feels supported, and every shift runs with seamless hospitality.
Core Values We Live By Grow or Die
- We seek teammates who are never complacent and are always pushing to improve themselves and those around them. Do Our Jobs
- Every position matters. Every shift counts. Accountability is non-negotiable. Radical Candor
- We communicate directly, respectfully, and with the intent to elevate, not criticize. Always Eat Last
- We lead by example, serve others first, and embody humility. Key Responsibilities
Serve as the primary liaison between the guest and the dining experience-welcoming, seating, and bidding farewell with warmth and energy. Manage the host stand and reservation system (SevenRooms/OpenTable) to maximize flow, efficiency, and table turns without sacrificing hospitality. Train and mentor all hostess team members to uphold TownHall standards and deliver consistent guest experiences. Lead daily pre-shift meetings for host team members and collaborate with the FOH management on floor plans and server assignments. Monitor guest wait times and effectively communicate updates using our reservation tools and communication best practices. Ensure accurate guest information is recorded for future engagement and loyalty-building opportunities. Handle guest inquiries, complaints, and feedback with professionalism and urgency-offering solutions that align with our values. Maintain a clean, stylish, and fully stocked host stand at all times. Support the management team with VIP guest experiences and special events coordination. Qualifications
2+ years of front-of-house or hosting experience in a high-volume, full-service restaurant. Previous experience in a leadership or training role is highly preferred. Excellent verbal communication, problem-solving, and organizational skills. Ability to stay calm under pressure and multitask in a fast-paced environment. Proficient with reservation platforms (SevenRooms, Resy, or similar). Passionate about hospitality, people, and creating memorable guest experiences. A growth mindset-ready to learn, adapt, and lead with purpose. Perks & Benefits
Pay $20 an hour Leadership growth opportunities within the brand Meal discounts and wellness perks Flexible scheduling and PTO Team-driven culture grounded in radical candor, servant leadership, and performance excellence
Join Us
If you're ready to lead with purpose, drive excellence at the door, and grow with a brand that's changing the game in hospitality