JD Solar Consultant, LLC
Customer Care Chat Assistant
JD Solar Consultant, LLC, Texas City, Texas, United States, 77592
Customer Care Chat Assistant Job Overview
JD Solar Consultant, LLC is seeking a dependable and service-oriented Customer Care Chat Agent to join our growing team. This fully remote, weekend-only position is ideal for individuals passionate about renewable energy and looking for flexible part-time work to earn additional income without interfering with their current job. If you have strong written communication skills, enjoy assisting customers, and have prior customer service experience, wed love to hear from you!
In this role, youll provide friendly and efficient support to customers interested in solar energy solutions through live chat and email. Youll assist with product inquiries, troubleshoot service-related issues, and help ensure a seamless customer experience all through clear and professional written communication. A strong focus on empathy, accuracy, and customer satisfaction is essential as you support JD Solar Consultants mission to promote sustainable energy.
Applicants should be located within the United States, United Kingdom, or Germany. Paid induction and training focused on solar products and services will be provided for all successful hires.
Work Schedule
10 hours per week (weekends only)
This position is perfect for individuals seeking to make additional income without disrupting their current job or commitments.
Fully remote position
Key Responsibilities
Respond promptly and accurately to customer inquiries via live chat and email, especially regarding solar products, installation processes, and service options
Resolve customer issues with clarity, empathy, and professionalism, ensuring customers feel supported in their transition to renewable energy
Document all customer interactions in the system accurately
Provide detailed information about solar solutions, financing options, and energy savings to assist customers in making informed decisions
Follow up on inquiries as needed to ensure resolution and satisfaction
Escalate complex technical or service issues to the appropriate internal teams
Maintain a positive, courteous, and professional tone in all written communications
Support internal departments with chat-based administrative or service-related tasks as required
Qualifications & Requirements
3 months to 1 year of customer service experience (via chat, email, phone, or in-person)
Valid means of identification
Must be available to work on weekends
Pre-competence test is required before the interview (conducted via Zoom; onsite testing available in Florida)
Induction/training on solar products and customer service processes will be provided
Must be willing to undergo a background check
Excellent written communication skills with strong grammar and tone
Ability to multitask and handle multiple chat conversations simultaneously
Basic computer literacy and ability to quickly learn new tools and systems
Applicants should be located within the United States, United Kingdom, or Germany
JD Solar Consultant, LLC is seeking a dependable and service-oriented Customer Care Chat Agent to join our growing team. This fully remote, weekend-only position is ideal for individuals passionate about renewable energy and looking for flexible part-time work to earn additional income without interfering with their current job. If you have strong written communication skills, enjoy assisting customers, and have prior customer service experience, wed love to hear from you!
In this role, youll provide friendly and efficient support to customers interested in solar energy solutions through live chat and email. Youll assist with product inquiries, troubleshoot service-related issues, and help ensure a seamless customer experience all through clear and professional written communication. A strong focus on empathy, accuracy, and customer satisfaction is essential as you support JD Solar Consultants mission to promote sustainable energy.
Applicants should be located within the United States, United Kingdom, or Germany. Paid induction and training focused on solar products and services will be provided for all successful hires.
Work Schedule
10 hours per week (weekends only)
This position is perfect for individuals seeking to make additional income without disrupting their current job or commitments.
Fully remote position
Key Responsibilities
Respond promptly and accurately to customer inquiries via live chat and email, especially regarding solar products, installation processes, and service options
Resolve customer issues with clarity, empathy, and professionalism, ensuring customers feel supported in their transition to renewable energy
Document all customer interactions in the system accurately
Provide detailed information about solar solutions, financing options, and energy savings to assist customers in making informed decisions
Follow up on inquiries as needed to ensure resolution and satisfaction
Escalate complex technical or service issues to the appropriate internal teams
Maintain a positive, courteous, and professional tone in all written communications
Support internal departments with chat-based administrative or service-related tasks as required
Qualifications & Requirements
3 months to 1 year of customer service experience (via chat, email, phone, or in-person)
Valid means of identification
Must be available to work on weekends
Pre-competence test is required before the interview (conducted via Zoom; onsite testing available in Florida)
Induction/training on solar products and customer service processes will be provided
Must be willing to undergo a background check
Excellent written communication skills with strong grammar and tone
Ability to multitask and handle multiple chat conversations simultaneously
Basic computer literacy and ability to quickly learn new tools and systems
Applicants should be located within the United States, United Kingdom, or Germany