Intercom
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite for more complex or high-touch queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom aims to set the standard for customer service with a focus on speed, value, and customer success. What’s the opportunity?
Intercom is looking for a Senior Recruiter to help scale our organization and contribute to our team’s growth and success. You will drive full-cycle recruitment for senior and leadership-level positions for our GTM and G&A teams. You will partner with leadership and executives as a strategic talent partner and advisor, design recruitment strategy, and differentiate Intercom in the market. As a senior member of the recruiting team, you will coach and develop teammates and continuously improve recruiting processes while partnering with stakeholders to drive solutions forward. This is a strategic recruitment role with the potential to significantly impact Intercom’s strategy and goals. What will I be doing?
Partner with Intercom’s leaders and executives to understand needs and develop functional recruiting strategies to drive GTM and G&A growth. Influence stakeholders on approach, strategy, and processes; create diverse pipelines and attract and convert talent through creative sourcing. Use data to diagnose challenges in searches and proactively implement solutions; advise stakeholders. Leverage AI tools and platforms to enhance candidate sourcing, screening, and engagement, increasing efficiency and effectiveness. Provide an excellent candidate experience and serve as a trusted partner. Coach and mentor recruiters; drive the team’s execution excellence. What skills do I need?
8+ years of full-cycle recruiting experience in a high-growth tech environment. Deep expertise and market intelligence across GTM and G&A functions. Creative recruiting approach and ability to attract and convert talent. Proven experience using AI-powered recruitment tools. Track record of meeting and exceeding hiring goals. Data- and metrics-driven with the ability to make informed decisions. Strong analytical, conceptual, and problem-solving abilities. Passion for building and managing diverse pipelines. Aligned with Intercom’s values; growth mindset, collaborative, urgent, and customer-success focused. Familiarity with Greenhouse; bonus for Ashby Analytics & Brighthire familiarity. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family Note: Proof of eligibility to work in the United States is required for certain roles. Compensation and Working Policy
The base salary range for candidates within the San Francisco Bay Area is $152,100 - $181,675. Actual base pay depends on factors such as education, skills, experience, location, etc. The base pay range may change. Regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) and stock in the form of RSUs. Intercom maintains a hybrid working policy and expects in-office presence at least three days per week. Equal Opportunity and Inclusion
Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, or any other legally protected status. We support a policy of respectful, inclusive workplace practices.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite for more complex or high-touch queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom aims to set the standard for customer service with a focus on speed, value, and customer success. What’s the opportunity?
Intercom is looking for a Senior Recruiter to help scale our organization and contribute to our team’s growth and success. You will drive full-cycle recruitment for senior and leadership-level positions for our GTM and G&A teams. You will partner with leadership and executives as a strategic talent partner and advisor, design recruitment strategy, and differentiate Intercom in the market. As a senior member of the recruiting team, you will coach and develop teammates and continuously improve recruiting processes while partnering with stakeholders to drive solutions forward. This is a strategic recruitment role with the potential to significantly impact Intercom’s strategy and goals. What will I be doing?
Partner with Intercom’s leaders and executives to understand needs and develop functional recruiting strategies to drive GTM and G&A growth. Influence stakeholders on approach, strategy, and processes; create diverse pipelines and attract and convert talent through creative sourcing. Use data to diagnose challenges in searches and proactively implement solutions; advise stakeholders. Leverage AI tools and platforms to enhance candidate sourcing, screening, and engagement, increasing efficiency and effectiveness. Provide an excellent candidate experience and serve as a trusted partner. Coach and mentor recruiters; drive the team’s execution excellence. What skills do I need?
8+ years of full-cycle recruiting experience in a high-growth tech environment. Deep expertise and market intelligence across GTM and G&A functions. Creative recruiting approach and ability to attract and convert talent. Proven experience using AI-powered recruitment tools. Track record of meeting and exceeding hiring goals. Data- and metrics-driven with the ability to make informed decisions. Strong analytical, conceptual, and problem-solving abilities. Passion for building and managing diverse pipelines. Aligned with Intercom’s values; growth mindset, collaborative, urgent, and customer-success focused. Familiarity with Greenhouse; bonus for Ashby Analytics & Brighthire familiarity. Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family Note: Proof of eligibility to work in the United States is required for certain roles. Compensation and Working Policy
The base salary range for candidates within the San Francisco Bay Area is $152,100 - $181,675. Actual base pay depends on factors such as education, skills, experience, location, etc. The base pay range may change. Regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) and stock in the form of RSUs. Intercom maintains a hybrid working policy and expects in-office presence at least three days per week. Equal Opportunity and Inclusion
Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, or any other legally protected status. We support a policy of respectful, inclusive workplace practices.
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