Visa
Manager, North America Digital Account Manager, Visa Direct
Visa, San Francisco, California, United States, 94199
Manager, North America Digital Account Manager
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are focused on growing and servicing our +150 prioritized North America clients that are enabled by third parties, but contribute significantly to Visa Direct's revenue (i.e., 'digital-first' merchants) This role involves working closely with Account Management, Product, Marketing, Commercialization, Solutioning, Legal, Sales, and Support teams to provide digital communications, marketing, and optimization to support Visa Direct North America clients. The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, strong program management skills, experience in scaled client marketing, and a laser focus on quality, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively. Proactively prioritize and identify customers who are not maximizing their opportunity with Visa Direct (i.e., new use cases, operations optimization, etc.) and reach out to create an action plan to help achieve success Collaborate with Account Management teams to realize successful cross-sell and expansion opportunities Surface opportunities to expand existing accounts when it is right for the client Document and share key findings / learnings with broader Visa Direct organization Work successfully across wide-variety of internal partners (marketing, communications, legal, sales, enabler, product, go-to-market) Establish and own scaled customer communication channel, which ultimately drives brand awareness and preliminary relationships with prioritized clients Own communications calendar and work with internal parties to source relevant client communications Incorporate feedback from stakeholders to ensure scaled customer programs are practical, relevant, and continuously improved This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 2 years' experience in customer success, marketing or account management roles, particularly in supporting cross-functional global processes, communications, tools, or other key analytics Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, Legal and Customer Service organizations Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization Strong desire to win as a team pride of outcome mentality vs pride of ownership Knowledge and experience with Visa products, FX and Global Payments seen as a plus Familiarity with Tableau, AI tools and/or MS Dynamics seen as a plus Experience prioritizing and managing a book of business and being accountable for quarterly metrics Demonstrated success leading centralized communications deployment and driving adoption, growth and retention Self-starter with a 'can-do' attitude who excels in high-paced environment, thrive in change and ambiguity
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are focused on growing and servicing our +150 prioritized North America clients that are enabled by third parties, but contribute significantly to Visa Direct's revenue (i.e., 'digital-first' merchants) This role involves working closely with Account Management, Product, Marketing, Commercialization, Solutioning, Legal, Sales, and Support teams to provide digital communications, marketing, and optimization to support Visa Direct North America clients. The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional communication skills, strong program management skills, experience in scaled client marketing, and a laser focus on quality, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively. Proactively prioritize and identify customers who are not maximizing their opportunity with Visa Direct (i.e., new use cases, operations optimization, etc.) and reach out to create an action plan to help achieve success Collaborate with Account Management teams to realize successful cross-sell and expansion opportunities Surface opportunities to expand existing accounts when it is right for the client Document and share key findings / learnings with broader Visa Direct organization Work successfully across wide-variety of internal partners (marketing, communications, legal, sales, enabler, product, go-to-market) Establish and own scaled customer communication channel, which ultimately drives brand awareness and preliminary relationships with prioritized clients Own communications calendar and work with internal parties to source relevant client communications Incorporate feedback from stakeholders to ensure scaled customer programs are practical, relevant, and continuously improved This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) 2 years' experience in customer success, marketing or account management roles, particularly in supporting cross-functional global processes, communications, tools, or other key analytics Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, Legal and Customer Service organizations Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and analytical skills Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment Exceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organization Strong desire to win as a team pride of outcome mentality vs pride of ownership Knowledge and experience with Visa products, FX and Global Payments seen as a plus Familiarity with Tableau, AI tools and/or MS Dynamics seen as a plus Experience prioritizing and managing a book of business and being accountable for quarterly metrics Demonstrated success leading centralized communications deployment and driving adoption, growth and retention Self-starter with a 'can-do' attitude who excels in high-paced environment, thrive in change and ambiguity