Site Reliability Engineer

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!*LifeStance Health Values***Role Overview** At LifeStance Health, we’re building the future of mental healthcare—and we need a Senior Site Reliability Engineer to architect and safeguard the mission-critical infrastructure behind our national digital health platform. This is not just a support role. You’ll be a principal engineer shaping how our platform scales securely and reliably to serve millions. You’ll define service-level objectives (SLOs), lead reliability reviews, champion incident response, and ensure production readiness is embedded in our engineering DNA. Your work will power clinical care at scale—delivered with precision, performance, and resilience.**Challenges & Opportunities** • SLO-Driven Engineering – Define and enforce SLIs, SLOs, and error budgets that guide engineering velocity without compromising reliability. • Autonomous Infrastructure – Architect systems that heal, scale, and upgrade themselves using Terraform, Kubernetes, and GitOps pipelines. • Platform Reliability at Scale – Design for 99.99% uptime across distributed systems running in highly regulated environments. • Proactive Incident Engineering – Build chaos engineering, runbooks, and run incident simulations that drive faster MTTR and a blameless culture. • Observability as First-Class – Advance full-stack observability using distributed tracing, real-time analytics, and SLO dashboards that drive reliability. • Security by Design – Lead defense-in-depth infrastructure strategies that meet or exceed HIPAA, SOC 2, and industry-grade threat models. • Mentorship & Influence – Serve as a force multiplier by mentoring engineers, leading production reviews, and evolving the reliability mindset company-wide.**Compensation:** $140,000 - 160,000/annually, plus annual bonus potential*LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.***RESPONSIBILITIES** • Architect scalable, secure infrastructure on AWS using EKS, Lambda, and edge networking strategies. • Define and own SLOs/SLIs for key services; integrate error budgets into product and deployment planning. • Drive incident response operations, lead postmortems, and institutionalize RCA learnings. • Automate everything: provisioning, security controls, deployments, chaos, DR drills—using Terraform, Helm, GitHub Actions. • Build and maintain observability stack (Datadog, Prometheus, ELK, OpenTelemetry); deliver actionable dashboards and alerts. • Engineer for cost-aware scale: right-size compute, optimize network paths, and containerize performance-hardened workloads. • Implement and maintain zero-trust IAM and secrets management frameworks (Vault, AWS Secrets Manager). • Lead platform reliability reviews and collaborate with engineers, security, and compliance teams to harden architecture.**SKILLS & EXPERIENCE** • 10+ years in DevOps/SRE/Platform Engineering roles; at least 4+ years architecting for distributed cloud-native systems at scale. • Expert in AWS core services (EKS, VPC, RDS, Route 53, IAM, Lambda); Terraform-first mindset. • Proven track record in establishing SLIs/SLOs, building error budgets, and aligning them with business velocity. • Deep expertise in Kubernetes (EKS), Helm, service meshes (Istio/Linkerd), and microservices orchestration. • Strong software engineering fundamentals in Python, Go, or similar. • Hands-on experience with modern observability platforms and real-time monitoring solutions. • Technical leadership in incident response, risk management, and operational resilience in regulated industries. • Ability to translate system architecture into platform strategy and influence executive stakeholders.**Preferred Qualifications** • Certifications: AWS DevOps Pro, GCP SRE/Architect, Certified Kubernetes Administrator (CKA). • Experience with hybrid/multi-cloud systems and edge deployments. • Experience deploying and securing healthcare platforms (HIPAA, FHIR, HL7). • Published thought leadership or open-source contributions in reliability, observability, or infrastructure automation.**Additional Requirements:** • Must be legally authorized to be employed in the United States. • LifeStance is an EEO/Affirmative Action Employer. We do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. • Demonstrates awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.**PHYSICAL REQUIREMENTS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.#LI-Remote #LI-JK2LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. about Diversity, Equity and Inclusion at LifeStance.*Benefits* As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.* Belonging: We cultivate a space where everyone can show up as their authentic self.* Empathy: We seek out diverse perspectives and listen to learn without judgment.* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.* One Team: We realize our full potential when we work together towards our shared purpose.
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