Overview
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
The Marketing & Digital Privacy Business Controls Manager is accountable for supporting the Privacy compliance activities across Consumer and Marketing and Digital and Specialized Consumer Client Solutions. This role will lead work efforts designing and building solutions to support new privacy regulations. This role will align to the central privacy team and manage the delivery of cross FLU solutions owned by Consumer and Marketing and Digital. Specific accountabilities include, but are not limited to:
- Leading and managing regulatory change projects
- Responsible for proactive risk identification, project management, change adoption, and sustainability.
- Responsible for reporting and consolation of project documentation and related compliance program activities.
- Drive team level awareness, communication, and training related to changes required for regulatory compliance.
The Marketing & Digital Business Controls Manager will work directly with the legal, compliance, Consumer and Marketing and Digital and Specialized Consumer Client Solutions to identify, assess and ensure adherence to required compliance activities. Examples include defining impacted areas, documenting compliance requirements and managing the project delivery plan through implementation. The Business Control Manager is responsible for creating project plans, status reporting and timely communications to partners. This role may support execution of operational routines and change efforts across the M & D aligned functions as needed.
The ideal candidate will have proven change management experience and/or risk management experience. This role requires a leader with the ability to develop and maintain partnerships with compliance, legal and FLU partners. Core skills in this role include ability to identify, assess and mitigate risks, communicating clearly, coordination work and dependencies across multiple stakeholders and collaborating on both technical and nontechnical solutions.
Required Qualifications
- Change or project management experience with a track record of delivery
- Issue management skills, including the ability to prioritize and escalate
- Strong organizational, problem solving, analytical and execution skills
- Ability to facilitate meetings, capture key outcomes and resolve outstanding actions
- Effectively collaborates with teammates at all levels
- Strong communication skills and the ability to influence business partners
- Skilled at synthesizing complex information into clear recommendations and presentations
Desired Qualifications
- Consumer Privacy experience or other LOB
- Experience with the UCRA tool
- Understanding of the Enterprise Risk Framework
- Ability to work in a fast-paced environment with attention to detail and accuracy
- Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines
- Effectively adapts to changing circumstances
Responsibilities
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Skills
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details
Pay range $104,000.00 - $156,200.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees.
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