Director of People & Culture (Shipboard, 2nd Rotation)

Overview

Director of People & Culture (Shipboard, 2nd Rotation) — join to apply for the role at Four Seasons Hotels and Resorts.

About Four Seasons — Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Location: Four Seasons Yacht I — 679 ft in length, 34,000 Gross Tonnage, 95 suites. The yacht offers a world-class dining, wellness, and entertainment experience with a 1:1 guest/staff ratio.

The Role

The primary role of the Shipboard Director of People & Culture is to be the main “People Contact” for all shipboard Crew as a trusted advisor. Responsibilities include counseling, investigations, performance improvement, training, coaching, policy adherence, and maintaining the highest standards of professionalism, confidentiality, and unconscious bias management. The Director must balance the needs and interests of all Crew while supporting and enforcing FSY standards, policies and procedures. This position will be a Planning Committee role.

What You Will Do

• Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned.
• Read and acknowledge documents as assigned in FSY Management System.
• Maintain STCW and/or other required certifications as described in the training matrix.
• Oversee implementation of People procedures including MLC and STCW.
• Ensure all Crew have received required environmental familiarization and training.
• Confirm Crew are fully qualified for their positions including certifications, training, language skills, medical qualifications and experience.
• Manage onboard performance and learning management systems.
• Support and guide all Department / Division Heads in all People matters.

Additional responsibilities include ensuring new personnel and personnel transferred to new assignments related to safety and protection of the environment receive proper familiarization with their duties, and that all team members are aware of SMS-related responsibilities. The Shipboard Director of People & Culture will be the Four Seasons Culture Carrier onboard, upholding the Golden Rule with integrity and professionalism. This position, with the L&D Manager and Crew Purser, will also ensure a robust Crew Engagement program onboard.

What You Bring

Minimum of 10 years of related experience in luxury hotels and/or onboard cruise line. Minimum 5 years of increasing responsibility, ideally as a Director or similar role providing strategic People & Culture leadership to various levels of employees including senior leadership. Must have previous luxury experience at sea.

• Familiar with principles of hospitality management and department specifics.
• Fluent in written and spoken English and additional language(s).
• Strong verbal and written communication skills for interaction with guests, crew and external contacts.
• Ability to balance long-term strategy with short-term tactical needs to deliver business and people goals.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms onboard
• Complimentary employee meals onboard

Schedule & Hours

• 3 month on/3 off contracts, paid annually

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the "EEOC is The Law" information poster please visit the official EEOC site.