Monro
Overview
Monro Inc. is a leading automotive service and tire dealer with a family of brands. We work on approximately five million vehicles a year, prioritizing a people-first approach where every guest is important and every teammate is valued. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states and powers 16 tire and auto service brands. Under the Monro banner, we are united by a mission to bring guests the highest quality tire and auto service in the industry. Destination Monro - Your Career is Here! This role is based across Monro retail locations, with opportunities in field management, store operations, and at the Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, value teamwork, problem solving, and guest relationships, this is your destination at Monro. About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests for quality automotive service and tires. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store in excellent condition and guest-ready, adhering to Monro standards for cleanliness. Schedule guest appointments and assign teammates according to skill level for efficient completion of services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of safety standards. Maintain technical knowledge and complete Monro University training modules. Operate, utilize, and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned and required. Profile Summary
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and percentages. Proactive, with multi-tasking ability in a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and making practical decisions. Ability to mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Ability to problem solve, manage inventory, merchandising, and customer service. Communication skills to effectively communicate with teammates and guests. Complete all Monro required training with the provided guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Benefits include: Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities Legal & Additional Information
Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $55,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity: At Monro we’re committed to helping teammates grow their career through coursework, leadership development, and opportunities. Our teammates receive on-the-job training, company-sponsored certifications, and Monro University coursework to advance to the next level. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Monro Inc. is a leading automotive service and tire dealer with a family of brands. We work on approximately five million vehicles a year, prioritizing a people-first approach where every guest is important and every teammate is valued. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states and powers 16 tire and auto service brands. Under the Monro banner, we are united by a mission to bring guests the highest quality tire and auto service in the industry. Destination Monro - Your Career is Here! This role is based across Monro retail locations, with opportunities in field management, store operations, and at the Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, value teamwork, problem solving, and guest relationships, this is your destination at Monro. About the Role
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests for quality automotive service and tires. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management including pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store in excellent condition and guest-ready, adhering to Monro standards for cleanliness. Schedule guest appointments and assign teammates according to skill level for efficient completion of services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of safety standards. Maintain technical knowledge and complete Monro University training modules. Operate, utilize, and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned and required. Profile Summary
Guest and team focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and percentages. Proactive, with multi-tasking ability in a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and making practical decisions. Ability to mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Ability to problem solve, manage inventory, merchandising, and customer service. Communication skills to effectively communicate with teammates and guests. Complete all Monro required training with the provided guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Benefits include: Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities Legal & Additional Information
Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $55,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity: At Monro we’re committed to helping teammates grow their career through coursework, leadership development, and opportunities. Our teammates receive on-the-job training, company-sponsored certifications, and Monro University coursework to advance to the next level. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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