Talkdesk
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!
Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?
If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.
Job Responsibilities
Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing. Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality. Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently. Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering. Qualifications
Bachelor\'s or Master\'s degree in Computer Science, Engineering, or a related field. 5+ years of experience in cloud service development. Strong development experience in Java, Python, C++, C#, or similar OO languages. Experience in data-intensive service. Prior experience with data platforms and/or AI services is highly desirable. Experience in data science is a plus. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Past and present commitments
The Talkdesk story hinges on empathy and acceptance. We firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. We will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to protected status. Voluntary Self-Identification and Equal Employment Opportunity information is collected in accordance with applicable law. Completion is voluntary and will not affect hiring decisions. This information is confidential and used only for compliance reporting purposes.
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Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types—unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing. Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality. Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently. Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering. Qualifications
Bachelor\'s or Master\'s degree in Computer Science, Engineering, or a related field. 5+ years of experience in cloud service development. Strong development experience in Java, Python, C++, C#, or similar OO languages. Experience in data-intensive service. Prior experience with data platforms and/or AI services is highly desirable. Experience in data science is a plus. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) Past and present commitments
The Talkdesk story hinges on empathy and acceptance. We firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. We will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to protected status. Voluntary Self-Identification and Equal Employment Opportunity information is collected in accordance with applicable law. Completion is voluntary and will not affect hiring decisions. This information is confidential and used only for compliance reporting purposes.
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