Waterton
Overview
As a Waterton Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community, while providing exceptional customer service. The Resident Services Coordinator supports the Community Manager with the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals. Your Responsibilities
Build and maintain positive relationships with residents by addressing inquiries, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover. Monitor service requests on behalf of residents. Coordinate with the service team to ensure timely and accurate completion and escalate issues to the Community Manager. Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully. Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner. Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results. What You’ll Bring — Desired Skills And Experience
Excellent customer service skills through respectful interactions and communications Ability to prioritize multiple tasks efficiently Strong problem-solving skills Ability to work well with others in a team environment High school diploma or equivalent A minimum of one-year of property management or customer service experience is a plus Benefits
12 weeks of paid parental leave Competitive hourly compensation and renewal bonuses Full suite of benefits including Medical, Dental, Life, Disability, and pet insurance 401K + match Generous paid time off, volunteer time off, and paid holidays Learning plans with internal and external trainings, and consideration for tuition reimbursement Career advancement opportunities Typical Base Pay Range: $18.00 - $25.00 per hour, plus bonus program participation. This pay range is base pay only and does not include any additional compensation or bonuses. The actual pay may vary depending on related work experience, certifications, education, and other job related factors. About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to a national real estate investment and property management firm. We are passionate about delivering an incredible Resident Experience and offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations and an unwavering commitment to Investor, Guest, and Resident service excellence. We are a collection of people who strive daily to “find the good and leave it better”. Waterton welcomes all. Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to applicable fair chance ordinances, Waterton will consider qualified applicants with arrest and conviction records. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other
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As a Waterton Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community, while providing exceptional customer service. The Resident Services Coordinator supports the Community Manager with the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals. Your Responsibilities
Build and maintain positive relationships with residents by addressing inquiries, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover. Monitor service requests on behalf of residents. Coordinate with the service team to ensure timely and accurate completion and escalate issues to the Community Manager. Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully. Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner. Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results. What You’ll Bring — Desired Skills And Experience
Excellent customer service skills through respectful interactions and communications Ability to prioritize multiple tasks efficiently Strong problem-solving skills Ability to work well with others in a team environment High school diploma or equivalent A minimum of one-year of property management or customer service experience is a plus Benefits
12 weeks of paid parental leave Competitive hourly compensation and renewal bonuses Full suite of benefits including Medical, Dental, Life, Disability, and pet insurance 401K + match Generous paid time off, volunteer time off, and paid holidays Learning plans with internal and external trainings, and consideration for tuition reimbursement Career advancement opportunities Typical Base Pay Range: $18.00 - $25.00 per hour, plus bonus program participation. This pay range is base pay only and does not include any additional compensation or bonuses. The actual pay may vary depending on related work experience, certifications, education, and other job related factors. About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to a national real estate investment and property management firm. We are passionate about delivering an incredible Resident Experience and offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations and an unwavering commitment to Investor, Guest, and Resident service excellence. We are a collection of people who strive daily to “find the good and leave it better”. Waterton welcomes all. Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to applicable fair chance ordinances, Waterton will consider qualified applicants with arrest and conviction records. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other
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