Amperity
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Head of Product, Operations
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Amperity At Amperity, were an AI-first company helping the worlds leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud enables more than 400 global brands to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. With offices in Seattle, New York City, London, and Melbourne, youll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Lets talk. The Role
Amperity is building a Product organization and needs our first dedicated Product Operations leader to make it run smoothly. You will bridge the gap between product strategy and engineering, ensuring teams are well-equipped to deliver high-quality, meaningful products. You will be focused on driving planning, partnership, coordination, delivery tracking, reporting, and accountability across the product organization. You will build the operational muscle we need, starting with hands-on execution and evolving into a supportive manager role as we scale. You will ensure our product strategy is delivered with predictability and measurable results. You will report to the Chief Product Officer. Why this role? Strategy Focused: This is about making sure the strategy gets delivered. High Impact: You will be the operational engine of the Product organization. Foundation Builder: You'll set up the processes and cadences to define how we operate. Right Hand to the CPO: Direct line to leadership, with full visibility into the work that matters most.
Responsibilities
Coordinate and run all product operating cadences, including planning cycles, internal roadmap reviews, loss analysis, market analysis, customer feedback reviews, product committee meetings, status updates, and syncs. Report on product delivery, dependencies, and risksensuring nothing slips through the cracks. Maintain planning boards, product roadmaps, and dashboards to ensure data accuracy and visibility. Improve on-time delivery by unblocking teams, escalating issues quickly, and keeping everyone aligned. Define standards for execution quality, delivery predictability, and process adherence to ensure consistency and reliability. Create detailed reportingweekly, monthly, quarterlyon delivery progress and product health. Ensure every Product initiative has defined success criteria and that owners are accountable for results. Monitor product health metrics (adoption, usage, release quality), report insights, test hypotheses, and surface gaps that require action. Partner with team members to keep roadmaps realistic, prioritized, and delivery-ready. Coordinate with Engineering to agree on timelines, manage dependencies, and track delivery commitments. Collaborate with GTM, Customer Success, and Finance to ensure smooth handoffs and agreement on launch readiness. Stand up and manage tools and analytics dashboardsensuring adoption and accuracy. Establish lightweight, repeatable processes that improve predictability without slowing teams down. Refine processes based on lessons learned and feedback from partners.
About You
Experience: 15+ cumulative years in product management, product operations, program management/PMO roles with experience driving delivery in Product Organizations. Execution-First Mindset: Focus on making sure commitments are met and results are delivered. You align goals and create measurements so that Product & Engineering teams are in concert with company plans. Hands-On Operator: Comfortable navigating cross-functional situations, managing tools, running meetings, tracking dependencies, and producing reports that bring clarity. Metrics-Driven: Proficient at building dashboards and using data to keep teams accountable to standards, delivering insights that inform product releases. Communicator: Able to convey product updates, milestones, risks, and next steps to internal and external partners at all levels, promoting accountability across departments.
Location
Seattle, WA or New York, NY. We have a hybrid work model with three in-office days per week for Seattle and New York teams. Compensation
Base Salary: $200,000-$270,000. Cash incentives are available. Stock options provide ownership opportunities as part of Amperitys total compensation package. Benefits
We offer comprehensive benefits: 100% employee healthcare coverage, transportation subsidies, a supportive work environment, self-managed PTO, and flexibility to work in a way that suits you. For details, see our US Benefits & Perks Guide. Amperity is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, veteran status, disability, political views or activity, or other protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws. #J-18808-Ljbffr
Head of Product, Operations
role at
Amperity At Amperity, were an AI-first company helping the worlds leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud enables more than 400 global brands to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. With offices in Seattle, New York City, London, and Melbourne, youll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Lets talk. The Role
Amperity is building a Product organization and needs our first dedicated Product Operations leader to make it run smoothly. You will bridge the gap between product strategy and engineering, ensuring teams are well-equipped to deliver high-quality, meaningful products. You will be focused on driving planning, partnership, coordination, delivery tracking, reporting, and accountability across the product organization. You will build the operational muscle we need, starting with hands-on execution and evolving into a supportive manager role as we scale. You will ensure our product strategy is delivered with predictability and measurable results. You will report to the Chief Product Officer. Why this role? Strategy Focused: This is about making sure the strategy gets delivered. High Impact: You will be the operational engine of the Product organization. Foundation Builder: You'll set up the processes and cadences to define how we operate. Right Hand to the CPO: Direct line to leadership, with full visibility into the work that matters most.
Responsibilities
Coordinate and run all product operating cadences, including planning cycles, internal roadmap reviews, loss analysis, market analysis, customer feedback reviews, product committee meetings, status updates, and syncs. Report on product delivery, dependencies, and risksensuring nothing slips through the cracks. Maintain planning boards, product roadmaps, and dashboards to ensure data accuracy and visibility. Improve on-time delivery by unblocking teams, escalating issues quickly, and keeping everyone aligned. Define standards for execution quality, delivery predictability, and process adherence to ensure consistency and reliability. Create detailed reportingweekly, monthly, quarterlyon delivery progress and product health. Ensure every Product initiative has defined success criteria and that owners are accountable for results. Monitor product health metrics (adoption, usage, release quality), report insights, test hypotheses, and surface gaps that require action. Partner with team members to keep roadmaps realistic, prioritized, and delivery-ready. Coordinate with Engineering to agree on timelines, manage dependencies, and track delivery commitments. Collaborate with GTM, Customer Success, and Finance to ensure smooth handoffs and agreement on launch readiness. Stand up and manage tools and analytics dashboardsensuring adoption and accuracy. Establish lightweight, repeatable processes that improve predictability without slowing teams down. Refine processes based on lessons learned and feedback from partners.
About You
Experience: 15+ cumulative years in product management, product operations, program management/PMO roles with experience driving delivery in Product Organizations. Execution-First Mindset: Focus on making sure commitments are met and results are delivered. You align goals and create measurements so that Product & Engineering teams are in concert with company plans. Hands-On Operator: Comfortable navigating cross-functional situations, managing tools, running meetings, tracking dependencies, and producing reports that bring clarity. Metrics-Driven: Proficient at building dashboards and using data to keep teams accountable to standards, delivering insights that inform product releases. Communicator: Able to convey product updates, milestones, risks, and next steps to internal and external partners at all levels, promoting accountability across departments.
Location
Seattle, WA or New York, NY. We have a hybrid work model with three in-office days per week for Seattle and New York teams. Compensation
Base Salary: $200,000-$270,000. Cash incentives are available. Stock options provide ownership opportunities as part of Amperitys total compensation package. Benefits
We offer comprehensive benefits: 100% employee healthcare coverage, transportation subsidies, a supportive work environment, self-managed PTO, and flexibility to work in a way that suits you. For details, see our US Benefits & Perks Guide. Amperity is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, veteran status, disability, political views or activity, or other protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws. #J-18808-Ljbffr