Wolters Kluwer
Overview
Wolters Kluwer Tax & Accounting division is seeking a strategic, commercially minded, and customer-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. The Senior Product Manager will shape the product strategy, define pricing and packaging models, and partner across teams to deliver customer-centric, revenue-generating SaaS products to support firms, corporations, and tax professionals with next-generation software solutions. This is a strategic and hands-on role accountable for product performance across the full lifecycle from discovery and definition to commercialization, adoption, and growth. Anchored in our legacy of tax and compliance leadership, you’ll drive innovation, modernization, cloud, and AI-enabled products that solve real-world challenges for tax professionals. This role requires collaboration with Engineering, UX, Marketing, Sales, and Support to develop modern, data-driven solutions that empower tax professionals and fuel business growth. Essential Duties And Responsibilities
Own the product vision, roadmap, and success metrics for the tax journey, potentially encompassing one or more tax solutions on the platform, aligned with business strategy and customer needs Collaborate with Finance, Sales, and Development to model revenue projections and define scalable monetization approaches Define and manage the product backlog, writing epics with clear acceptance criteria and prioritizing work based on customer and business value Define and execute Tax-specific product strategies that ensure product-market fit, maximize usage and drive sustainable revenue growth while communicating the definition of done to stakeholders Develop pricing and packaging strategies based on customer value, market dynamics, and usage models Understand value drivers across customer segments and align pricing and product strategies accordingly Collaborate with Technical product managers to ensure user stories and acceptance criteria align with strategy and product-market fit Go-to-Market & Commercial Ownership
Serve as the commercial owner for assigned product lines, accountable for adoption, engagement, retention, and revenue outcomes Lead development and execution of GTM plans in partnership with Sales and Marketing, model revenue projections, monitor performance, and adapt plans to meet goals Define usage strategies and monitor engagement metrics with plans to nurture customers toward expansion and renewal Create positioning and messaging that clearly communicates differentiated values to target personas Provide field sales enablement tools such as playbooks, pricing guides, battlecards, objection handling, and training to drive sales success Customer Engagement & Thought Leadership
Build strategic relationships with key customers to gain insights, validate roadmap direction, and foster advocacy Facilitate customer advisory boards, feedback sessions, and early adopter programs to align with market needs Represent Wolters Kluwer as a subject matter expert on tax innovation in webinars, events, and customer forums Partner with Marketing and Sales to develop market narratives and externally facing content that highlights product vision and leadership in AI, cloud, and tax modernization Advocate for customer needs, market trends, and product direction internally to drive alignment Innovation & AI Enablement
Identify emerging trends and AI opportunities that differentiate the product and improve outcomes Champion experimentation and pilots to accelerate learning and impact Collaborate with data science and engineering to define and deliver practical AI applications in the product Customer, Usage & Data Insight
Lead customer discovery, user research, and VOC activities to validate pain points and test concepts Partner with internal stakeholders to access and analyze real-time product usage data Monitor key metrics (usage, churn, NPS, upsell) to identify opportunities and guide investments Define ideal customer profiles, market segmentation, and product positioning Use qualitative and quantitative insights to shape roadmap priorities and GTM levers Cross-Functional Collaboration & Execution
Collaborate across Product, Engineering, UX, Marketing, Sales, Support, and Legal to deliver cohesive customer experiences Lead product readiness reviews, launch planning, and post-launch success measurement Mentor junior PMs or cross-functional partners on SaaS product development and commercialization Job Qualifications
Education: Bachelor’s degree from an accredited university (Business, Computer Science or related preferred), or equivalent experience Experience: 5+ years of relevant experience required Five or more years of product management for software products or equivalent combination of product management and related experience Three or more years with Agile Scrum methodologies as a product owner/technical product manager preferred Three or more years in product management of B2B enterprise SaaS software products preferred Three or more years in one of these areas preferred: software solution development for Tax and accounting industry, or professional experience in CPA firm Other Knowledge, Skills, Abilities or Certifications: Product Strategy: Own roadmap, prioritize, and define measurable outcomes Technical Fluency: Understand APIs, platforms, and engineering trade-offs; translate business needs into technical direction AI Readiness: Awareness of AI/ML applications; collaborate to apply AI to the audit domain SaaS Mindset: Experience managing cloud products with continuous delivery and usage-based metrics GTM & Commercialization: Experience driving pricing, positioning, packaging and sales enablement Customer-Centric Discovery: Lead user research and journey mapping Data & Analytics: Use usage data and metrics to inform decisions and track success Communication & Leadership: Strong cross-functional influencer with excellent communication skills Execution Focus: Able to deliver on time and manage complexity Travel Requirements: Up to 25% Physical Demands: Normal office environment. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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Wolters Kluwer Tax & Accounting division is seeking a strategic, commercially minded, and customer-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. The Senior Product Manager will shape the product strategy, define pricing and packaging models, and partner across teams to deliver customer-centric, revenue-generating SaaS products to support firms, corporations, and tax professionals with next-generation software solutions. This is a strategic and hands-on role accountable for product performance across the full lifecycle from discovery and definition to commercialization, adoption, and growth. Anchored in our legacy of tax and compliance leadership, you’ll drive innovation, modernization, cloud, and AI-enabled products that solve real-world challenges for tax professionals. This role requires collaboration with Engineering, UX, Marketing, Sales, and Support to develop modern, data-driven solutions that empower tax professionals and fuel business growth. Essential Duties And Responsibilities
Own the product vision, roadmap, and success metrics for the tax journey, potentially encompassing one or more tax solutions on the platform, aligned with business strategy and customer needs Collaborate with Finance, Sales, and Development to model revenue projections and define scalable monetization approaches Define and manage the product backlog, writing epics with clear acceptance criteria and prioritizing work based on customer and business value Define and execute Tax-specific product strategies that ensure product-market fit, maximize usage and drive sustainable revenue growth while communicating the definition of done to stakeholders Develop pricing and packaging strategies based on customer value, market dynamics, and usage models Understand value drivers across customer segments and align pricing and product strategies accordingly Collaborate with Technical product managers to ensure user stories and acceptance criteria align with strategy and product-market fit Go-to-Market & Commercial Ownership
Serve as the commercial owner for assigned product lines, accountable for adoption, engagement, retention, and revenue outcomes Lead development and execution of GTM plans in partnership with Sales and Marketing, model revenue projections, monitor performance, and adapt plans to meet goals Define usage strategies and monitor engagement metrics with plans to nurture customers toward expansion and renewal Create positioning and messaging that clearly communicates differentiated values to target personas Provide field sales enablement tools such as playbooks, pricing guides, battlecards, objection handling, and training to drive sales success Customer Engagement & Thought Leadership
Build strategic relationships with key customers to gain insights, validate roadmap direction, and foster advocacy Facilitate customer advisory boards, feedback sessions, and early adopter programs to align with market needs Represent Wolters Kluwer as a subject matter expert on tax innovation in webinars, events, and customer forums Partner with Marketing and Sales to develop market narratives and externally facing content that highlights product vision and leadership in AI, cloud, and tax modernization Advocate for customer needs, market trends, and product direction internally to drive alignment Innovation & AI Enablement
Identify emerging trends and AI opportunities that differentiate the product and improve outcomes Champion experimentation and pilots to accelerate learning and impact Collaborate with data science and engineering to define and deliver practical AI applications in the product Customer, Usage & Data Insight
Lead customer discovery, user research, and VOC activities to validate pain points and test concepts Partner with internal stakeholders to access and analyze real-time product usage data Monitor key metrics (usage, churn, NPS, upsell) to identify opportunities and guide investments Define ideal customer profiles, market segmentation, and product positioning Use qualitative and quantitative insights to shape roadmap priorities and GTM levers Cross-Functional Collaboration & Execution
Collaborate across Product, Engineering, UX, Marketing, Sales, Support, and Legal to deliver cohesive customer experiences Lead product readiness reviews, launch planning, and post-launch success measurement Mentor junior PMs or cross-functional partners on SaaS product development and commercialization Job Qualifications
Education: Bachelor’s degree from an accredited university (Business, Computer Science or related preferred), or equivalent experience Experience: 5+ years of relevant experience required Five or more years of product management for software products or equivalent combination of product management and related experience Three or more years with Agile Scrum methodologies as a product owner/technical product manager preferred Three or more years in product management of B2B enterprise SaaS software products preferred Three or more years in one of these areas preferred: software solution development for Tax and accounting industry, or professional experience in CPA firm Other Knowledge, Skills, Abilities or Certifications: Product Strategy: Own roadmap, prioritize, and define measurable outcomes Technical Fluency: Understand APIs, platforms, and engineering trade-offs; translate business needs into technical direction AI Readiness: Awareness of AI/ML applications; collaborate to apply AI to the audit domain SaaS Mindset: Experience managing cloud products with continuous delivery and usage-based metrics GTM & Commercialization: Experience driving pricing, positioning, packaging and sales enablement Customer-Centric Discovery: Lead user research and journey mapping Data & Analytics: Use usage data and metrics to inform decisions and track success Communication & Leadership: Strong cross-functional influencer with excellent communication skills Execution Focus: Able to deliver on time and manage complexity Travel Requirements: Up to 25% Physical Demands: Normal office environment. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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