Cloudflare, Inc.
About Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Our global network powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We value curiosity and empathy, support learning and development, and are committed to building a diverse and inclusive team. We hire based on potential and support teammates throughout their time at Cloudflare. Location: Lisbon, Portugal What you'll do
You will work in a team of Customer Success professionals that supports a pool of thousands of Enterprise customers. You will play a critical role in their success by managing adoption during their post-sale experiences, addressing inbound requests, driving proactive engagements, and facilitating effective use of our products and services to deliver measurable business value. You will bring strong relationship-building experience, product knowledge, project management, process improvements, organizational skills, and a high degree of empathy to ensure customer satisfaction with Cloudflare's services. You will be highly organized, data-driven, and able to manage a large portfolio of customers. You will maintain a deep understanding of our solutions and present to customers the most relevant features for their business needs. You are ultimately responsible for retention and growth of the customer pool, primarily through 1:many engagements (office hours, workshops and webinars) and bespoke 1:1 engagements. Additional responsibilities will include: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to solve problems and ensure customer satisfaction. Lead retention efforts by demonstrating value through 1:many engagements and tailored 1:1 interactions. Create, design, improve and deploy processes for the pooled team. Prioritize workload and escalate appropriately to ensure timely resolution. Communicate customer feedback and product needs to appropriate internal teams. Continuously learn about Cloudflare's products and services, as well as soft skills. Co-build collateral material for customers. Coordinate and execute business reviews, delivering insights and recommendations for customer alignment with business objectives. Leverage customer data to proactively uncover risks and expansion opportunities to support growth and long-term retention. Work with Sales, Product, Engineering, Marketing, and other teams to resolve customer business issues and drive customer outcomes. Triage and manage inbound inquiries, gathering necessary detail for follow-up. Assist with developing customer-facing materials for scalable 1:many engagements. Examples of desirable skills, knowledge and experience Fluent in English and Spanish; Portuguese is a bonus Excellent interpersonal communication and presentation skills in English 2-4 years experience in a related field, preferably cybersecurity or a similar technical background Bachelor's degree required; Marketing / Business / IT orientation preferred Experience working directly with customers in a B2B environment; digital/scale customer success experience is a plus Strong understanding of computer networking and how the Internet works Curiosity to learn about the cloud security industry Experience with account portfolio planning and prioritization, including CRM upkeep Analytical skills to transform data into information and actions What makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul, committed to protecting a free and open Internet as part of our mission. Project Galileo : Since 2014, we have equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend their work, at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure state and local governments have protection and reliability for free, serving more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to fix the foundation of the Internet with a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell user data. Sound like something you'd like to be part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact us at hr@cloudflare.com or by mail at 101 Townsend St., San Francisco, CA 94107.
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At Cloudflare, we are on a mission to help build a better Internet. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Our global network powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We value curiosity and empathy, support learning and development, and are committed to building a diverse and inclusive team. We hire based on potential and support teammates throughout their time at Cloudflare. Location: Lisbon, Portugal What you'll do
You will work in a team of Customer Success professionals that supports a pool of thousands of Enterprise customers. You will play a critical role in their success by managing adoption during their post-sale experiences, addressing inbound requests, driving proactive engagements, and facilitating effective use of our products and services to deliver measurable business value. You will bring strong relationship-building experience, product knowledge, project management, process improvements, organizational skills, and a high degree of empathy to ensure customer satisfaction with Cloudflare's services. You will be highly organized, data-driven, and able to manage a large portfolio of customers. You will maintain a deep understanding of our solutions and present to customers the most relevant features for their business needs. You are ultimately responsible for retention and growth of the customer pool, primarily through 1:many engagements (office hours, workshops and webinars) and bespoke 1:1 engagements. Additional responsibilities will include: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to solve problems and ensure customer satisfaction. Lead retention efforts by demonstrating value through 1:many engagements and tailored 1:1 interactions. Create, design, improve and deploy processes for the pooled team. Prioritize workload and escalate appropriately to ensure timely resolution. Communicate customer feedback and product needs to appropriate internal teams. Continuously learn about Cloudflare's products and services, as well as soft skills. Co-build collateral material for customers. Coordinate and execute business reviews, delivering insights and recommendations for customer alignment with business objectives. Leverage customer data to proactively uncover risks and expansion opportunities to support growth and long-term retention. Work with Sales, Product, Engineering, Marketing, and other teams to resolve customer business issues and drive customer outcomes. Triage and manage inbound inquiries, gathering necessary detail for follow-up. Assist with developing customer-facing materials for scalable 1:many engagements. Examples of desirable skills, knowledge and experience Fluent in English and Spanish; Portuguese is a bonus Excellent interpersonal communication and presentation skills in English 2-4 years experience in a related field, preferably cybersecurity or a similar technical background Bachelor's degree required; Marketing / Business / IT orientation preferred Experience working directly with customers in a B2B environment; digital/scale customer success experience is a plus Strong understanding of computer networking and how the Internet works Curiosity to learn about the cloud security industry Experience with account portfolio planning and prioritization, including CRM upkeep Analytical skills to transform data into information and actions What makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul, committed to protecting a free and open Internet as part of our mission. Project Galileo : Since 2014, we have equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend their work, at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure state and local governments have protection and reliability for free, serving more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to fix the foundation of the Internet with a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell user data. Sound like something you'd like to be part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact us at hr@cloudflare.com or by mail at 101 Townsend St., San Francisco, CA 94107.
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