Axon
Overview
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. You will be part of a post-sale, customer-facing, front-line team responsible for deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. Location:
Remotely from the United States Travel:
On the road 100% (Mon-Fri), domestic Reports to:
Sr Manager, Fleet Services or Technical Services Supervisor, Fleet What You’ll Do
Identify and implement solutions with minimal assistance in a fast-paced environment. Assist clients to monitor all software implementation lifecycles and assist with appropriate customizations. Conduct training sessions with customer technical points of contact and end users on Axon product applications. Create accurate computer network diagrams and documentation for design and planning of network communication systems. Coordinate and execute field commissioning tests with customers. Deliver timely and detailed project deployment reports. Engage with technology decision makers and program managers post-sale. Escalate product irregularities and problems to Product Managers during site deployments. Maintain regular and predictable attendance. Synchronize the operation of Axon products as they apply to the Fleet solutions. Train primary technical contacts and end users on the proper installation and use of Axon Fleet components and products. Troubleshoot applications, computers, networks and products. Validate the quality of 12V DC sub-contractor installations. What You Bring
Ability to perform job functions from any location with minimal oversight. Ability to stand, bend, and stoop for up to 8 hours a day; lift or carry tools up to 75 lbs regularly, with or without accommodations. Flexibility to take on additional projects and adapt to changes in priorities. Aptitude to work within a team and as an individual contributor in a fast-paced environment. Desire to work with a team or visit clients in person weekly. This position does not have a residency location requirement, but candidates must reside within reasonable proximity to a major airport. 3+ years of advanced computer network implementation experience including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network+ or equivalent preferred). Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams; mechanical dexterity and troubleshooting skills; Emergency Vehicle Technician or similar ASE Electronics certifications preferred, or Military electronics technician experience. Cradlepoint router or equivalent configuration, implementation and deployment knowledge (NCOS, NetCloud; Cradlepoint Network Associate/Professional certifications preferred). Familiarity with data transfer concepts, WAN access types, LAN/WAN/VPN, and related networking concepts. Experience deploying products in IP-based Ethernet networks (layer 2/3, LAN, WAN, VPN). Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and vision plans Fitness programs Emotional and mental wellness support Learning and development programs Snacks in offices Equal Opportunity
Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. If you require accommodation during the application process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes. Some roles may require eligibility to work in firearms environments. Axon is committed to safety, environmental stewardship, and compliance with applicable laws and regulations.
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Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. You will be part of a post-sale, customer-facing, front-line team responsible for deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. Location:
Remotely from the United States Travel:
On the road 100% (Mon-Fri), domestic Reports to:
Sr Manager, Fleet Services or Technical Services Supervisor, Fleet What You’ll Do
Identify and implement solutions with minimal assistance in a fast-paced environment. Assist clients to monitor all software implementation lifecycles and assist with appropriate customizations. Conduct training sessions with customer technical points of contact and end users on Axon product applications. Create accurate computer network diagrams and documentation for design and planning of network communication systems. Coordinate and execute field commissioning tests with customers. Deliver timely and detailed project deployment reports. Engage with technology decision makers and program managers post-sale. Escalate product irregularities and problems to Product Managers during site deployments. Maintain regular and predictable attendance. Synchronize the operation of Axon products as they apply to the Fleet solutions. Train primary technical contacts and end users on the proper installation and use of Axon Fleet components and products. Troubleshoot applications, computers, networks and products. Validate the quality of 12V DC sub-contractor installations. What You Bring
Ability to perform job functions from any location with minimal oversight. Ability to stand, bend, and stoop for up to 8 hours a day; lift or carry tools up to 75 lbs regularly, with or without accommodations. Flexibility to take on additional projects and adapt to changes in priorities. Aptitude to work within a team and as an individual contributor in a fast-paced environment. Desire to work with a team or visit clients in person weekly. This position does not have a residency location requirement, but candidates must reside within reasonable proximity to a major airport. 3+ years of advanced computer network implementation experience including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network+ or equivalent preferred). Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams; mechanical dexterity and troubleshooting skills; Emergency Vehicle Technician or similar ASE Electronics certifications preferred, or Military electronics technician experience. Cradlepoint router or equivalent configuration, implementation and deployment knowledge (NCOS, NetCloud; Cradlepoint Network Associate/Professional certifications preferred). Familiarity with data transfer concepts, WAN access types, LAN/WAN/VPN, and related networking concepts. Experience deploying products in IP-based Ethernet networks (layer 2/3, LAN, WAN, VPN). Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and vision plans Fitness programs Emotional and mental wellness support Learning and development programs Snacks in offices Equal Opportunity
Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. If you require accommodation during the application process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes. Some roles may require eligibility to work in firearms environments. Axon is committed to safety, environmental stewardship, and compliance with applicable laws and regulations.
#J-18808-Ljbffr