YMCA of Greater Seattle
Overview
Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary We are looking for a Digital Experience Manager to help us build extraordinary web experiences for all the communities the Y serves in Greater Seattle. In this role, you will work closely with teams across YMCA of Greater Seattle to help develop content and online experiences that engage and build community across our online channels — web, mobile apps, video, social, and email. You will help represent the voice of our online customers through data analysis and research. You will also collaborate with the creative, marketing, and communications teams to bring our customers’ stories to life in creative, engaging, and scalable ways online. This position combines content creation and distribution, with online user experience optimization, to deliver cohesive digital journeys that reflect our mission and values to benefit the communities that the Y serves.
What You\'ll Get From Working At The Y
Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO)
Full-time employees qualify for a 50% discount, and part-time employees qualify for a 25% discount, on eligible Childcare Services
Hiring range $83,000-$90,000 annually
Responsibilities
Collaborate in regular working sessions to develop content that drives audience engagement across online channels
Distribute and publish compelling content that tells the Y\’s story and drives engagement across digital platforms
Ensure all online content is respectful and reflective of the diverse communities the Y serves
Seek and represent the voice of the customer using web analytics, surveys, and qualitative feedback to continuously improve the online experience of the communities the Y serves
Monitor audience engagement metrics to track performance against goals and adjust tactics as needed across online channels
Develop and run hypothesis-driven optimization tests to increase member acquisition and visitor engagement (e.g., A|B testing)
Use data and metrics to back up assumptions, test hypotheses, and evaluate results
Translate desired customer experience outcomes into logically sequenced product roadmaps in collaboration with leadership
Work across teams and functions to manage and remove roadblocks to meet all content production timelines
Write complete and detailed requirements to ensure clear communication among all project and content production participants and collaborators
Communicate project statuses regularly to all stakeholders
Deliver excellent and scalable customer experiences across online channels
Work with marketers and content creators to publish and maintain content on seattleymca.org
Collaborate with cross-functional teams to establish and execute web experiences that drive member acquisition, event awareness, and promote YMCA programs and services
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Bachelor’s degree
3+ years of experience in digital content production, product management, or digital marketing
Excellent written and verbal communication skills
Strong organization and project management skills
Strong analytical and quantitative skills — you use data and metrics to back up assumptions, test hypotheses, and evaluate results
You seek to build awesome customer experiences, challenge the status quo, and reinvent on behalf of our members and customers
Prior experience with content management systems (Drupal) — managing users, workflows, permissions, and templates
Prior experience with web analytics, SEO, and A|B testing
Preferred Education and Experience
5+ years content production or product management experience with a strong understanding of omni-channel marketing strategies
A strong online portfolio of recent work that shows experience creating content solutions that drive audience engagement
Self-starter that can work effectively and efficiently with limited direction and information
Strong working experience with Adobe Creative Cloud apps
Strong strategic instinct, with proven ability to define business strategy and supporting product roadmap
Excellent customer experience intuition, with proven ability to create user-friendly web experiences
Experience working with remote web development teams in an agile development environment
You\'ll be a great fit for the Seattle Y if you
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
Additional information At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
We are an equal opportunity employer and are committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We participate in the Federal E-Verify system.
If you need assistance with the application process, please contact recruiting@seattleymca.org or the HR department at 206.382.5082.
#J-18808-Ljbffr
Job Summary We are looking for a Digital Experience Manager to help us build extraordinary web experiences for all the communities the Y serves in Greater Seattle. In this role, you will work closely with teams across YMCA of Greater Seattle to help develop content and online experiences that engage and build community across our online channels — web, mobile apps, video, social, and email. You will help represent the voice of our online customers through data analysis and research. You will also collaborate with the creative, marketing, and communications teams to bring our customers’ stories to life in creative, engaging, and scalable ways online. This position combines content creation and distribution, with online user experience optimization, to deliver cohesive digital journeys that reflect our mission and values to benefit the communities that the Y serves.
What You\'ll Get From Working At The Y
Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with generous employer contributions
Free access to mental health resources
Rapidly accruing paid time off (PTO)
Full-time employees qualify for a 50% discount, and part-time employees qualify for a 25% discount, on eligible Childcare Services
Hiring range $83,000-$90,000 annually
Responsibilities
Collaborate in regular working sessions to develop content that drives audience engagement across online channels
Distribute and publish compelling content that tells the Y\’s story and drives engagement across digital platforms
Ensure all online content is respectful and reflective of the diverse communities the Y serves
Seek and represent the voice of the customer using web analytics, surveys, and qualitative feedback to continuously improve the online experience of the communities the Y serves
Monitor audience engagement metrics to track performance against goals and adjust tactics as needed across online channels
Develop and run hypothesis-driven optimization tests to increase member acquisition and visitor engagement (e.g., A|B testing)
Use data and metrics to back up assumptions, test hypotheses, and evaluate results
Translate desired customer experience outcomes into logically sequenced product roadmaps in collaboration with leadership
Work across teams and functions to manage and remove roadblocks to meet all content production timelines
Write complete and detailed requirements to ensure clear communication among all project and content production participants and collaborators
Communicate project statuses regularly to all stakeholders
Deliver excellent and scalable customer experiences across online channels
Work with marketers and content creators to publish and maintain content on seattleymca.org
Collaborate with cross-functional teams to establish and execute web experiences that drive member acquisition, event awareness, and promote YMCA programs and services
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Bachelor’s degree
3+ years of experience in digital content production, product management, or digital marketing
Excellent written and verbal communication skills
Strong organization and project management skills
Strong analytical and quantitative skills — you use data and metrics to back up assumptions, test hypotheses, and evaluate results
You seek to build awesome customer experiences, challenge the status quo, and reinvent on behalf of our members and customers
Prior experience with content management systems (Drupal) — managing users, workflows, permissions, and templates
Prior experience with web analytics, SEO, and A|B testing
Preferred Education and Experience
5+ years content production or product management experience with a strong understanding of omni-channel marketing strategies
A strong online portfolio of recent work that shows experience creating content solutions that drive audience engagement
Self-starter that can work effectively and efficiently with limited direction and information
Strong working experience with Adobe Creative Cloud apps
Strong strategic instinct, with proven ability to define business strategy and supporting product roadmap
Excellent customer experience intuition, with proven ability to create user-friendly web experiences
Experience working with remote web development teams in an agile development environment
You\'ll be a great fit for the Seattle Y if you
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
Additional information At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
We are an equal opportunity employer and are committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We participate in the Federal E-Verify system.
If you need assistance with the application process, please contact recruiting@seattleymca.org or the HR department at 206.382.5082.
#J-18808-Ljbffr