Flour Bakery+Cafe
Overview
Front of House Manager - Flour Bakery Do you like to eat award winning baked goods and sandwiches? Do you like managing an all-star team in a wonderful environment? Flour Bakery + Cafe is searching for a Front-of-House Manager for our growing team. This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times. This FOH Manager is one of the key leaders who manage an individual Flour location. The FOH Manager reports to the Director of Operations. The objective of the FOH Manager is to manage the FOH team, give superior service to our guests and uphold Flour’s standard of hospitality while managing their bakery — all while consistently upholding the Flour missions. Success includes attention to guests and dining environment, FOH work space, and developing team members through ongoing coaching and training to ensure high performance and effective succession planning. Day-to-Day Performance Expectations
Lead in hospitality through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service Maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flour’s Missions Forecast hiring needs and actively recruit, interview, and hire qualified Counter and Shift Lead candidates that meet the needs of the business Work jointly with the Kitchen Manager to properly train FOH staff on pastry/savory items and procedures to build their expertise of our menu so they may accurately answer customer questions and make personal recommendations Maintain overall bakery cleanliness and organization Ensure effective succession planning by identifying and developing future leaders with an interest and potential to grow Ensure customer feedback and concerns are addressed in a timely manner including quotes, receipts and donations Manage catering orders and the delivery system including follow-up on all catering orders via email or phone Oversee staff scheduling and time clock maintenance including overtime and sick/vacation days Other duties as assigned This is a full-time salaried position and candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement. Skills for Qualification
At least 1-2 years of management experience in the food service industry Have early morning, closing, holidays, and weekend availability as required Ability to delegate and lead by example Perform well under pressure and thrive in a fast-paced environment Clearly communicate within a team Be highly organized and possess strong time-management skills Additional Information
Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours! Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Food and Beverage Services
#J-18808-Ljbffr
Front of House Manager - Flour Bakery Do you like to eat award winning baked goods and sandwiches? Do you like managing an all-star team in a wonderful environment? Flour Bakery + Cafe is searching for a Front-of-House Manager for our growing team. This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times. This FOH Manager is one of the key leaders who manage an individual Flour location. The FOH Manager reports to the Director of Operations. The objective of the FOH Manager is to manage the FOH team, give superior service to our guests and uphold Flour’s standard of hospitality while managing their bakery — all while consistently upholding the Flour missions. Success includes attention to guests and dining environment, FOH work space, and developing team members through ongoing coaching and training to ensure high performance and effective succession planning. Day-to-Day Performance Expectations
Lead in hospitality through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve the quality of service Maintain an overall positive team environment by role modeling teamwork and respect in accordance with Flour’s Missions Forecast hiring needs and actively recruit, interview, and hire qualified Counter and Shift Lead candidates that meet the needs of the business Work jointly with the Kitchen Manager to properly train FOH staff on pastry/savory items and procedures to build their expertise of our menu so they may accurately answer customer questions and make personal recommendations Maintain overall bakery cleanliness and organization Ensure effective succession planning by identifying and developing future leaders with an interest and potential to grow Ensure customer feedback and concerns are addressed in a timely manner including quotes, receipts and donations Manage catering orders and the delivery system including follow-up on all catering orders via email or phone Oversee staff scheduling and time clock maintenance including overtime and sick/vacation days Other duties as assigned This is a full-time salaried position and candidates should possess a natural sense of hospitality, customer service, be eager to learn, open to feedback, and committed to continuous improvement. Skills for Qualification
At least 1-2 years of management experience in the food service industry Have early morning, closing, holidays, and weekend availability as required Ability to delegate and lead by example Perform well under pressure and thrive in a fast-paced environment Clearly communicate within a team Be highly organized and possess strong time-management skills Additional Information
Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours! Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Food and Beverage Services
#J-18808-Ljbffr