NYU Langone Health
Sec I (FGP) Tarrytown, NY, with occasional travel (1–6 days/month) for coverage
NYU Langone Health, White Plains, New York, United States
Overview
Sec I (FGP) Tarrytown, NY, with occasional travel (1–6 days/month) for coverage. NYU Langone Health is hiring for this role. Position Summary
We have an exciting opportunity to join our team as a Faculty Group Practice Sec I-I. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Job Responsibilities
Greets patients professionally both in person and on the phone Answers patient questions and/or properly refers questions and issues to the appropriate contact Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates Promotes a positive patient experience throughout all patient interactions in person or by phone or other media Ensures availability of treatment information by retrieving and updating patient records Verifies insurance information and obtains information needed to schedule and bill for services Maintains office inventory and equipment by anticipating supply needs and expediting supply orders Performs other duties as needed Administrative Responsibilities
Greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance Gathers patient demographic data and materials from patients and/or their representatives; obtains insurance information, verifies eligibility electronically, and collects insurance referrals if applicable Advises and/or collects patient and financial-related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate Enrolls patients above the age of 5 to Patient Secure by obtaining palm scan and a photo Promotes use of CheckMate kiosks; greets and assists patients in using the kiosk when needed Scans documents into Epic and follows scanning guidelines; ensures documents are scanned to the correct location/order and document type Reports errors related to checkmate kiosks, Patient Secure devices, or other equipment to management Monitors waiting areas to identify and communicate wait times Performs check-out functions including providing after-visit summaries, scheduling follow-ups, procedures, referrals, and collecting time-of-service payments; promotes MyChart Answers phone calls and requests professionally and patient-friendly Schedules routine appointments and follow-ups On subsequent visits, verifies and edits demographic information as needed; collects missing information Answers patient questions to ensure understanding and satisfaction; refers to senior staff or billing as needed Addresses patients and callers pleasantly while screening and routing calls Releases medical records per HIPAA and FGP ROI guidelines; documents disclosures and fulfills requests within 10 days Maintains patient privacy according to HIPAA standards Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in patient experience Drives consistency in patient and colleague encounters by applying the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign-Off) Greets patients warmly and professionally, communicates each step of the care/interaction as appropriate Works with colleagues and site management to ensure positive experiences and timely resolutions for inquiries Anticipates patient needs and participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalates to leadership when appropriate Shares ideas to improve patient experience and access with leadership Partners with Patient Access Center and Central Billing Office teams to support positive patient experiences Ensures staff are versed in Access Agreement gold standard principles Minimum Qualifications
To qualify you must have a High School Diploma. Excellent organizational, interpersonal, and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team environment focused on positive patient care experience. Preferred Qualifications
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with a comprehensive benefits and wellness package and supportive resources. Salary information is provided to comply with salary transparency requirements. The salary range for the role is $54,165.00 - $54,165.00 annually. Actual salary depends on experience, education, and hospital need. This range does not include bonuses or other forms of compensation. Salary Transparency
To view the Pay Transparency Notice, please click here. Seniorities and Employment
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
#J-18808-Ljbffr
Sec I (FGP) Tarrytown, NY, with occasional travel (1–6 days/month) for coverage. NYU Langone Health is hiring for this role. Position Summary
We have an exciting opportunity to join our team as a Faculty Group Practice Sec I-I. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Job Responsibilities
Greets patients professionally both in person and on the phone Answers patient questions and/or properly refers questions and issues to the appropriate contact Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates Promotes a positive patient experience throughout all patient interactions in person or by phone or other media Ensures availability of treatment information by retrieving and updating patient records Verifies insurance information and obtains information needed to schedule and bill for services Maintains office inventory and equipment by anticipating supply needs and expediting supply orders Performs other duties as needed Administrative Responsibilities
Greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance Gathers patient demographic data and materials from patients and/or their representatives; obtains insurance information, verifies eligibility electronically, and collects insurance referrals if applicable Advises and/or collects patient and financial-related documents and policies for visits (HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.) including obtaining signatures where appropriate Enrolls patients above the age of 5 to Patient Secure by obtaining palm scan and a photo Promotes use of CheckMate kiosks; greets and assists patients in using the kiosk when needed Scans documents into Epic and follows scanning guidelines; ensures documents are scanned to the correct location/order and document type Reports errors related to checkmate kiosks, Patient Secure devices, or other equipment to management Monitors waiting areas to identify and communicate wait times Performs check-out functions including providing after-visit summaries, scheduling follow-ups, procedures, referrals, and collecting time-of-service payments; promotes MyChart Answers phone calls and requests professionally and patient-friendly Schedules routine appointments and follow-ups On subsequent visits, verifies and edits demographic information as needed; collects missing information Answers patient questions to ensure understanding and satisfaction; refers to senior staff or billing as needed Addresses patients and callers pleasantly while screening and routing calls Releases medical records per HIPAA and FGP ROI guidelines; documents disclosures and fulfills requests within 10 days Maintains patient privacy according to HIPAA standards Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in patient experience Drives consistency in patient and colleague encounters by applying the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign-Off) Greets patients warmly and professionally, communicates each step of the care/interaction as appropriate Works with colleagues and site management to ensure positive experiences and timely resolutions for inquiries Anticipates patient needs and participates in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify); escalates to leadership when appropriate Shares ideas to improve patient experience and access with leadership Partners with Patient Access Center and Central Billing Office teams to support positive patient experiences Ensures staff are versed in Access Agreement gold standard principles Minimum Qualifications
To qualify you must have a High School Diploma. Excellent organizational, interpersonal, and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team environment focused on positive patient care experience. Preferred Qualifications
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with a comprehensive benefits and wellness package and supportive resources. Salary information is provided to comply with salary transparency requirements. The salary range for the role is $54,165.00 - $54,165.00 annually. Actual salary depends on experience, education, and hospital need. This range does not include bonuses or other forms of compensation. Salary Transparency
To view the Pay Transparency Notice, please click here. Seniorities and Employment
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
#J-18808-Ljbffr