Catholic Charities of the Archdiocese of Galveston-Houston
Housing | Supervisor, Homeless Prevention
Catholic Charities of the Archdiocese of Galveston-Houston, Houston, Texas, United States, 77246
Overview
Housing | Supervisor, Homeless Prevention Catholic Charities is looking for the right people who wish to serve their community as part of a family-friendly organization serving the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need. The Supervisor, Homeless Prevention oversees the Homeless Prevention (HP) program, which provides short-term rental assistance and case management for the Catholic Charities service area. The HP Program is funded through multiple funding streams and follows the Housing First model. The Supervisor leads the day-to-day operations of the HP Program and is responsible for staff supervision, client support, and quality standards.
Responsibilities
Lead, motivate, and supervise a team of Case Navigators. Provide guidance, support, and training to team members to ensure the efficient operation of the program. Conduct weekly case consultation sessions with staff. Ensure proper security and confidentiality of client records and information in compliance with agency policy. Assist the Director, Permanent Supportive Housing in providing program oversight by monitoring the daily activities of the HP Program and in setting and achieving program goals.
Oversee the intake and assessment of clients to determine eligibility for the program. Assign eligible clients to the Case Managers.
Collaborate with case managers to ensure that clients receive comprehensive support services tailored to their needs. Mediate high-intensity situations and address client complaints or concerns. Co-facilitate training, and family and individual coaching with clients and their families. Monitor client progress and outcomes, making necessary adjustments to support plans as required.
Assist Case Managers with locating and securing housing for clients based on individual needs. Communicate and negotiate with landlords to keep clients in stable housing.
Assist Case Managers in coordinating with the housing search and placement process for clients. Communicate and negotiate with landlords and/or property management companies to secure a stable permanent housing option. Assist clients with the application process, reviewing lease packet submissions for accuracy and completion. Assist with inspections as needed.
Provide continuous quality review of both digital and physical client records for compliance with agency, CoC, federal program standards, and best practices. Prepare accurate and timely program reports with data on services provided, quality measures, and outcomes.
Respond to crises or emergencies involving program participants and take appropriate actions to ensure their safety and well-being.
Collaborate with community organizations, local agencies, and government entities to enhance program resources and advocate for housing solutions.
Performs other duties as assigned.
Qualifications
Expertise
We’re Looking For
Bachelor's degree in social work or related field
Two (2) years of experience in case management within homelessness services, housing programs, or social services
One (1) year of experience in a supervisory role leading a case management or social services team
Possess Housing Quality Standards (HQS) Certificate or obtain within 90 days of employment
Valid Texas Driver’s License
Skills and Assets
Ability to work collaboratively with diverse individuals and stakeholders
Knowledge of trauma-informed care and harm reduction principles
Experience with homeless population and housing stabilization
Ability to maintain composure in stressful situations
Ability to communicate effectively and to develop and present information to diverse audiences at the community level
Ability to work with diverse populations in collaborative situations
Strong organizational skills
Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.
#J-18808-Ljbffr
Housing | Supervisor, Homeless Prevention Catholic Charities is looking for the right people who wish to serve their community as part of a family-friendly organization serving the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need. The Supervisor, Homeless Prevention oversees the Homeless Prevention (HP) program, which provides short-term rental assistance and case management for the Catholic Charities service area. The HP Program is funded through multiple funding streams and follows the Housing First model. The Supervisor leads the day-to-day operations of the HP Program and is responsible for staff supervision, client support, and quality standards.
Responsibilities
Lead, motivate, and supervise a team of Case Navigators. Provide guidance, support, and training to team members to ensure the efficient operation of the program. Conduct weekly case consultation sessions with staff. Ensure proper security and confidentiality of client records and information in compliance with agency policy. Assist the Director, Permanent Supportive Housing in providing program oversight by monitoring the daily activities of the HP Program and in setting and achieving program goals.
Oversee the intake and assessment of clients to determine eligibility for the program. Assign eligible clients to the Case Managers.
Collaborate with case managers to ensure that clients receive comprehensive support services tailored to their needs. Mediate high-intensity situations and address client complaints or concerns. Co-facilitate training, and family and individual coaching with clients and their families. Monitor client progress and outcomes, making necessary adjustments to support plans as required.
Assist Case Managers with locating and securing housing for clients based on individual needs. Communicate and negotiate with landlords to keep clients in stable housing.
Assist Case Managers in coordinating with the housing search and placement process for clients. Communicate and negotiate with landlords and/or property management companies to secure a stable permanent housing option. Assist clients with the application process, reviewing lease packet submissions for accuracy and completion. Assist with inspections as needed.
Provide continuous quality review of both digital and physical client records for compliance with agency, CoC, federal program standards, and best practices. Prepare accurate and timely program reports with data on services provided, quality measures, and outcomes.
Respond to crises or emergencies involving program participants and take appropriate actions to ensure their safety and well-being.
Collaborate with community organizations, local agencies, and government entities to enhance program resources and advocate for housing solutions.
Performs other duties as assigned.
Qualifications
Expertise
We’re Looking For
Bachelor's degree in social work or related field
Two (2) years of experience in case management within homelessness services, housing programs, or social services
One (1) year of experience in a supervisory role leading a case management or social services team
Possess Housing Quality Standards (HQS) Certificate or obtain within 90 days of employment
Valid Texas Driver’s License
Skills and Assets
Ability to work collaboratively with diverse individuals and stakeholders
Knowledge of trauma-informed care and harm reduction principles
Experience with homeless population and housing stabilization
Ability to maintain composure in stressful situations
Ability to communicate effectively and to develop and present information to diverse audiences at the community level
Ability to work with diverse populations in collaborative situations
Strong organizational skills
Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.
#J-18808-Ljbffr