Stripe
Overview
Join to apply for the
Technical Account Manager
role at
Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. What you’ll do
Strategically support Stripe’s largest and most complex users. Provide a gold standard experience to your assigned accounts’ key stakeholders. Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development. Foster long term user relationships that grow loyalty to Stripe and Stripe products. Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion. Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe. Lead user facing meetings both in person and through video chat. Collaborate on the continued design of this support offering. Create user-facing content for long term solutions. Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Minimum Requirements
5+ years experience in enterprise level client-facing work Strong product sense and energized by the challenge of solving difficult user related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers Familiarity with SQL and comfort building basic queries and modifying more complex ones Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred Qualifications
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry Location and work arrangements
Hybrid work at Stripe. This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations: Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. Remote work: A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. You would be welcome to come into the office for meetings, on-sites, meet-ups, and events, but the expectation is you would regularly work from home. Compensation and benefits
The annual US base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the On Target Earnings (OTE) range. This salary range may be narrowed during the interview process based on experience, qualifications, and location. Applicants outside the US may request the annual salary range for their location during the interview process. Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
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Join to apply for the
Technical Account Manager
role at
Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. What you’ll do
Strategically support Stripe’s largest and most complex users. Provide a gold standard experience to your assigned accounts’ key stakeholders. Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development. Foster long term user relationships that grow loyalty to Stripe and Stripe products. Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion. Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe. Lead user facing meetings both in person and through video chat. Collaborate on the continued design of this support offering. Create user-facing content for long term solutions. Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Minimum Requirements
5+ years experience in enterprise level client-facing work Strong product sense and energized by the challenge of solving difficult user related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers Familiarity with SQL and comfort building basic queries and modifying more complex ones Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred Qualifications
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry Location and work arrangements
Hybrid work at Stripe. This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations: Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. Remote work: A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. You would be welcome to come into the office for meetings, on-sites, meet-ups, and events, but the expectation is you would regularly work from home. Compensation and benefits
The annual US base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the On Target Earnings (OTE) range. This salary range may be narrowed during the interview process based on experience, qualifications, and location. Applicants outside the US may request the annual salary range for their location during the interview process. Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
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