Inside Higher Ed
Overview
Join to apply for the
Subject Matter Expert
role at
Inside Higher Ed Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Responsibilities
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Provide occasional guidance, some of which is technical.
Require after hours and/or weekend support. Occasional holidays may be required. During exam periods, position hours will change to accommodate support requests.
The SME writes how-to documentation and instructional guides, offers formal classroom sessions and informal training, and provides support for maintaining computer labs, audio-visual classrooms, and video conference systems.
Install, maintain, and upgrade computers and peripherals; install and upgrade software applications; assist faculty, staff and students with computer issues; troubleshoot and resolve computer problems; maintain software information systems and project calendars; document activity and solutions with our help desk and knowledgebase.
Qualifications
Minimum of BS degree in computer science/engineering related field.
Minimum of four years related experience. Additional education may be substituted for experience.
Additional experience may be substituted for education.
Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.
Excellent customer service and communication skills; ability to work successfully and contribute positively to the team environment.
Prior employment in an academic environment is a plus.
Strong skills with SharePoint, MS Access, or MS Excel are desired; experience with writing training manuals and support guides preferred.
Microsoft Certified Solutions Expert (MCSE) Certification, Cisco Certified Network Associate (CCNA).
Helpdesk experience including the use of a ticketing system — preferably Blackboard.
Strong knowledge of MS Active Directory, current versions of Windows, Exchange 2010, Office365, and SharePoint.
Must be able to lift 40 lbs. sitting in a normal seated position for extended periods of time; finger dexterity required for keyboard use.
Work Mode Designation This position has been designated as
Hybrid
1 Day. Work mode designations are regularly reviewed to meet evolving needs of the University. Details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range The projected salary or hourly pay range for this position is:
$44,022.00 - $73,406.80 . Compensation is determined by factors including qualifications, experience, education, skills, and certifications, as well as the University's business needs.
Submission Guidelines To be considered for any Georgetown University position, you must submit a resume for each position of interest. Documents are not kept on file for future positions.
Need Assistance If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. For application assistance, please call 202-687-2500. For information about Georgetown's benefits, visit the Georgetown Works website.
EEO Statement GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. Learn more about benefits and eligibility on the Department of Human Resources website.
How to Apply To apply, visit the Georgetown Careers site: https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Subject-Matter-Expert_JR23098
Note: This job description is posted for candidate information and is subject to change at the University’s discretion.
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Join to apply for the
Subject Matter Expert
role at
Inside Higher Ed Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Responsibilities
Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Provide occasional guidance, some of which is technical.
Require after hours and/or weekend support. Occasional holidays may be required. During exam periods, position hours will change to accommodate support requests.
The SME writes how-to documentation and instructional guides, offers formal classroom sessions and informal training, and provides support for maintaining computer labs, audio-visual classrooms, and video conference systems.
Install, maintain, and upgrade computers and peripherals; install and upgrade software applications; assist faculty, staff and students with computer issues; troubleshoot and resolve computer problems; maintain software information systems and project calendars; document activity and solutions with our help desk and knowledgebase.
Qualifications
Minimum of BS degree in computer science/engineering related field.
Minimum of four years related experience. Additional education may be substituted for experience.
Additional experience may be substituted for education.
Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.
Excellent customer service and communication skills; ability to work successfully and contribute positively to the team environment.
Prior employment in an academic environment is a plus.
Strong skills with SharePoint, MS Access, or MS Excel are desired; experience with writing training manuals and support guides preferred.
Microsoft Certified Solutions Expert (MCSE) Certification, Cisco Certified Network Associate (CCNA).
Helpdesk experience including the use of a ticketing system — preferably Blackboard.
Strong knowledge of MS Active Directory, current versions of Windows, Exchange 2010, Office365, and SharePoint.
Must be able to lift 40 lbs. sitting in a normal seated position for extended periods of time; finger dexterity required for keyboard use.
Work Mode Designation This position has been designated as
Hybrid
1 Day. Work mode designations are regularly reviewed to meet evolving needs of the University. Details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range The projected salary or hourly pay range for this position is:
$44,022.00 - $73,406.80 . Compensation is determined by factors including qualifications, experience, education, skills, and certifications, as well as the University's business needs.
Submission Guidelines To be considered for any Georgetown University position, you must submit a resume for each position of interest. Documents are not kept on file for future positions.
Need Assistance If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. For application assistance, please call 202-687-2500. For information about Georgetown's benefits, visit the Georgetown Works website.
EEO Statement GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. Learn more about benefits and eligibility on the Department of Human Resources website.
How to Apply To apply, visit the Georgetown Careers site: https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Subject-Matter-Expert_JR23098
Note: This job description is posted for candidate information and is subject to change at the University’s discretion.
#J-18808-Ljbffr