Ross Stores, Inc.
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Assistant Store Manager
role at
Ross Stores, Inc. Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, and we provide a fun and exciting treasure hunt experience for customers. As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving Career growth: We develop industry leading talent because Ross grows when our people grow Teamwork: We work together to solve hard problems and find the right solution Commitment to Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and following policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure Company standards and best practices are consistently met. Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance Communicates any variances to Company standards to the Store Manager Ensures proper scheduling of Associates to meet business objectives Ensures compliance with all State, Local and Federal regulations Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms Accepts special assignments as directed by Leadership Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates Ensures compliance with Ross personnel policies and procedures Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed Expense Control
Assists in managing and continuously monitoring actual expenditures to stay within budget Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends Maintaining a Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors Ensures all Associates understand and can execute emergency operating procedures Maintains adherence to Company safety policies and ensures the safety of Associates and Customers Assists in facilitating monthly safety meetings Customer Service
Treats all Customers, Associates, and other leaders with respect Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor Personal And Store Brand
Represents and supports the Company brand at all times Maintains a professional appearance in accordance with the Company Dress Code and reinforces it at all times Manages Store to ensure a clean, neat, easy-to-shop environment Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up Ensures merchandise is presented and organized according to Company merchandising guidelines Urgently manages merchandise processing to the sales floor within the expected Company timeframe Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals Shows integrity and safeguards confidential information, cash, and merchandise Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence on the sales floor Assists in leading the annual inventory process and monitors the mark-out-of-stock policy Ensures Public View Monitor (PVM) system is maintained Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment Ability to supervise, motivate and communicate positively to Store Associates at all levels Ability to handle multiple tasks, prioritize, direct and follow through to completion Ability to set priorities and exercise independent judgment Maintain high quality of Customer service Fluency in English Ability to work evenings and weekends Ability to perform basic mathematical calculations commonly used in retail environments Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PC as required Ability to stand, walk, and move around the Store up to 100% of working time Ability to bend, squat, kneel, climb, carry, reach, and stoop Ability to occasionally push, pull and lift more than 25 lbs Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies Supervisory Responsibilities
Direct supervision of all non-exempt Associates Disclaimer
This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.
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Assistant Store Manager
role at
Ross Stores, Inc. Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, and we provide a fun and exciting treasure hunt experience for customers. As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving Career growth: We develop industry leading talent because Ross grows when our people grow Teamwork: We work together to solve hard problems and find the right solution Commitment to Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and following policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure Company standards and best practices are consistently met. Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance Communicates any variances to Company standards to the Store Manager Ensures proper scheduling of Associates to meet business objectives Ensures compliance with all State, Local and Federal regulations Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms Accepts special assignments as directed by Leadership Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates Ensures compliance with Ross personnel policies and procedures Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed Expense Control
Assists in managing and continuously monitoring actual expenditures to stay within budget Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends Maintaining a Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors Ensures all Associates understand and can execute emergency operating procedures Maintains adherence to Company safety policies and ensures the safety of Associates and Customers Assists in facilitating monthly safety meetings Customer Service
Treats all Customers, Associates, and other leaders with respect Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor Personal And Store Brand
Represents and supports the Company brand at all times Maintains a professional appearance in accordance with the Company Dress Code and reinforces it at all times Manages Store to ensure a clean, neat, easy-to-shop environment Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up Ensures merchandise is presented and organized according to Company merchandising guidelines Urgently manages merchandise processing to the sales floor within the expected Company timeframe Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals Shows integrity and safeguards confidential information, cash, and merchandise Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence on the sales floor Assists in leading the annual inventory process and monitors the mark-out-of-stock policy Ensures Public View Monitor (PVM) system is maintained Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment Ability to supervise, motivate and communicate positively to Store Associates at all levels Ability to handle multiple tasks, prioritize, direct and follow through to completion Ability to set priorities and exercise independent judgment Maintain high quality of Customer service Fluency in English Ability to work evenings and weekends Ability to perform basic mathematical calculations commonly used in retail environments Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PC as required Ability to stand, walk, and move around the Store up to 100% of working time Ability to bend, squat, kneel, climb, carry, reach, and stoop Ability to occasionally push, pull and lift more than 25 lbs Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies Supervisory Responsibilities
Direct supervision of all non-exempt Associates Disclaimer
This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.
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