Brandywine Valley SPCA
Animal Control Manager - DC
Brandywine Valley SPCA, Washington, District of Columbia, us, 20022
Operations Oversight
Provide daily oversight, guidance, and scheduling for Animal Control Officers and dispatch staff. Ensure staff compliance with organizational policies, safety protocols, and DC laws. Conduct regular performance reviews, training, and mentorship to support professional development. Serve as a role model for professionalism, courtesy, tact, and discretion in all interactions. Oversee all field service activities, including but not limited to response to: Animals at large Animal bites and quarantines Injured, sick, or dangerous animals (domesticated and wildlife) Stray and confined animals Noise/nuisance complaints (e.g., barking dogs) Coordinate humane capture, transport, and impoundment of animals as required. Review and approve case reports, logs, summonses, and court documents. Ensure vehicles, equipment, and PPE are properly maintained and in safe working order. Maintain operational readiness for emergencies, natural disasters, or high-volume incidents. Interpret DC Animal Control and Humane laws, animal control rules, and BVSPCA procedures and be able to advise others. Maintain and ensure compliance with DC Health contractual requirements. Community & Interagency Engagement
Act as primary liaison between BVSPCA, DC Health, law enforcement, and other partner agencies on field operations. Represent the BVSPCA in community outreach and education related to animal welfare and public safety. Provide training and guidance to the public on responsible pet ownership and legal compliance. Prepare and deliver oral/written reports to stakeholders as required. Administrative and Reporting
Assist, as needed, with maintaining scheduling and coverage to ensure 7 days a week, 24 hours field operation. Maintain accurate case files, daily logs, and monthly activity reports. Ensure timely data entry into PetPoint and other case management systems. Monitor enforcement actions, including issuing citations, warnings, and appearing in court when necessary. Track performance metrics and provide operation reports to leadership. Support continuous improvement by recommending updates to policies, procedures, and training. Performs other related duties and projects as assigned. Performance Factors and Necessary Skills
Compassionate and respectful attitude in the face of highly emotional situations. Ability to multitask under high-pressure situations. Commitment to the mission, values, goals, and success of the Brandywine Valley SPCA. Familiarity with humane animal treatment and the Five Freedoms Comfortable working in the shelter environment and willing to accommodate animals in the workplace. Computer literate and able to master PetPoint and other software as applicable. Self-motivated and able to initiate and complete tasks. Strong organizational, accuracy, and problem-solving skills. Knowledge of dog and cat breeds, wildlife, animal behavior, and humane handling techniques. Excellent verbal and written communication skills, with ability to communicate effectively with the public, staff, and partner agencies. Spanish language is a plus. Basic knowledge of DC geography and its environment. Ability to supervise, train and motivate staff. Be able to work beyond normal scheduled hours to include on call, nights, weekends and holidays. Perform employee evaluations Monitor employee’s times, leave requests and overtime. Investigate concerns and make and recommend any disciplinary actions. Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail oriented and able to prioritize. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees. Ability to manage emotional aspect of work in an animal shelter environment in a positive professional manner. Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Diversity and Inclusiveness
Work effectively with individuals and colleagues from diverse communities and cultures. Safety
Ensure a safe work environment; following all safety guidelines and modeling safe work practice. Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Qualifications
A high school diploma; Degree or college hours a plus. At least 2 years of animal control, law enforcement, or animal welfare experience. Any supervisory or management experience is preferred. Must hold a valid driver’s license with good insurable driving record. Must be able to pass background check. Must be able to obtain humane euthanasia certification (if not already possessed) Trained in Chemical Capture Working Conditions
Work is performed indoors and outdoors in all weather conditions, including hazardous driving conditions. Potential exposure to animal cruelty cases, animal remains, injured/dangerous animals, and unclean environments. Requires engagement in conflict situations, which may involve anger, verbal abuse, or potential for violence. Must be able to handle the physical and psychological demands of working with animals and the public under stressful conditions. Regular sitting at a computer workstation 6-8 hours per day are possible. Subject to animal bites and scratches while handling animals. Repeated lifting and carrying of animals weighing up to 50 pounds. Consistent exposure to animals and animal allergens under conditions with limited alternatives available. The Brandywine Valley SPCA is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We do not discriminate against any applicant or employee based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage applicants of all backgrounds to apply and look forward to building a team that reflects the diverse communities we serve. BVSPCA is now elevating animal services for the nation’s capital #J-18808-Ljbffr
Provide daily oversight, guidance, and scheduling for Animal Control Officers and dispatch staff. Ensure staff compliance with organizational policies, safety protocols, and DC laws. Conduct regular performance reviews, training, and mentorship to support professional development. Serve as a role model for professionalism, courtesy, tact, and discretion in all interactions. Oversee all field service activities, including but not limited to response to: Animals at large Animal bites and quarantines Injured, sick, or dangerous animals (domesticated and wildlife) Stray and confined animals Noise/nuisance complaints (e.g., barking dogs) Coordinate humane capture, transport, and impoundment of animals as required. Review and approve case reports, logs, summonses, and court documents. Ensure vehicles, equipment, and PPE are properly maintained and in safe working order. Maintain operational readiness for emergencies, natural disasters, or high-volume incidents. Interpret DC Animal Control and Humane laws, animal control rules, and BVSPCA procedures and be able to advise others. Maintain and ensure compliance with DC Health contractual requirements. Community & Interagency Engagement
Act as primary liaison between BVSPCA, DC Health, law enforcement, and other partner agencies on field operations. Represent the BVSPCA in community outreach and education related to animal welfare and public safety. Provide training and guidance to the public on responsible pet ownership and legal compliance. Prepare and deliver oral/written reports to stakeholders as required. Administrative and Reporting
Assist, as needed, with maintaining scheduling and coverage to ensure 7 days a week, 24 hours field operation. Maintain accurate case files, daily logs, and monthly activity reports. Ensure timely data entry into PetPoint and other case management systems. Monitor enforcement actions, including issuing citations, warnings, and appearing in court when necessary. Track performance metrics and provide operation reports to leadership. Support continuous improvement by recommending updates to policies, procedures, and training. Performs other related duties and projects as assigned. Performance Factors and Necessary Skills
Compassionate and respectful attitude in the face of highly emotional situations. Ability to multitask under high-pressure situations. Commitment to the mission, values, goals, and success of the Brandywine Valley SPCA. Familiarity with humane animal treatment and the Five Freedoms Comfortable working in the shelter environment and willing to accommodate animals in the workplace. Computer literate and able to master PetPoint and other software as applicable. Self-motivated and able to initiate and complete tasks. Strong organizational, accuracy, and problem-solving skills. Knowledge of dog and cat breeds, wildlife, animal behavior, and humane handling techniques. Excellent verbal and written communication skills, with ability to communicate effectively with the public, staff, and partner agencies. Spanish language is a plus. Basic knowledge of DC geography and its environment. Ability to supervise, train and motivate staff. Be able to work beyond normal scheduled hours to include on call, nights, weekends and holidays. Perform employee evaluations Monitor employee’s times, leave requests and overtime. Investigate concerns and make and recommend any disciplinary actions. Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail oriented and able to prioritize. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees. Ability to manage emotional aspect of work in an animal shelter environment in a positive professional manner. Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Diversity and Inclusiveness
Work effectively with individuals and colleagues from diverse communities and cultures. Safety
Ensure a safe work environment; following all safety guidelines and modeling safe work practice. Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. Qualifications
A high school diploma; Degree or college hours a plus. At least 2 years of animal control, law enforcement, or animal welfare experience. Any supervisory or management experience is preferred. Must hold a valid driver’s license with good insurable driving record. Must be able to pass background check. Must be able to obtain humane euthanasia certification (if not already possessed) Trained in Chemical Capture Working Conditions
Work is performed indoors and outdoors in all weather conditions, including hazardous driving conditions. Potential exposure to animal cruelty cases, animal remains, injured/dangerous animals, and unclean environments. Requires engagement in conflict situations, which may involve anger, verbal abuse, or potential for violence. Must be able to handle the physical and psychological demands of working with animals and the public under stressful conditions. Regular sitting at a computer workstation 6-8 hours per day are possible. Subject to animal bites and scratches while handling animals. Repeated lifting and carrying of animals weighing up to 50 pounds. Consistent exposure to animals and animal allergens under conditions with limited alternatives available. The Brandywine Valley SPCA is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We do not discriminate against any applicant or employee based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage applicants of all backgrounds to apply and look forward to building a team that reflects the diverse communities we serve. BVSPCA is now elevating animal services for the nation’s capital #J-18808-Ljbffr