Coca-cola Company
Overview
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich dairy products. Its portfolio includes lactose-free real dairy products such as fairlife ultra-filtered milk; Core Power High Protein Shakes; and fairlife nutrition plan. fairlife, LLC is a wholly owned subsidiary of The Coca‑Cola Company and has been recognized by Fast Company and Nielsen for innovation. For more information, visit fairlife.com. Job purpose:
We are seeking a strategic and hands-on Director of IT Infrastructure & Support Services to lead the design, implementation, and support of enterprise and operational technology (OT) infrastructure across manufacturing and corporate environments. This role ensures the reliability, scalability, and security of the IT backbone with emphasis on enterprise and OT networking, Nutanix-based virtualization, Microsoft technology stack, and end-user support services. The leader will translate complex technical concepts into business terms for stakeholders at all levels and enable innovation from emerging technologies in mobile, IoT, and AI. Responsibilities
Define and execute the infrastructure roadmap aligned with business and manufacturing objectives. Lead the design and governance of enterprise and OT networks (Cisco), ensuring high availability, security, and performance. Oversee Nutanix-based virtualization platforms, optimizing compute resource utilization and scalability. Evaluate and implement emerging technologies to drive innovation and operational efficiency. Own and optimize the Microsoft ecosystem including M365, Teams, SharePoint, OneDrive, Power Platform, and Azure services. Drive adoption, training, and user awareness of Microsoft productivity tools across the organization. Partner with business units to identify opportunities for automation and collaboration using Microsoft tools. Ensure governance, licensing optimization, and security compliance across the Microsoft environment. Partner with manufacturing and engineering teams to ensure secure and reliable OT network infrastructure. Develop and enforce standards for OT/IT convergence, including segmentation, monitoring, and incident response. Lead the company-wide IT support function, ensuring high-quality, responsive service to end users across all locations. Establish and monitor SLAs, KPIs, and continuous improvement initiatives for help desk operations. Drive user satisfaction through proactive communication, training, and support strategies. Provide thought leadership in the adoption and integration of emerging technologies and AI tools across infrastructure and business operations. Collaborate with data and analytics teams to identify and enable use cases for AI-driven automation, predictive maintenance, and intelligent support. Evaluate and pilot emerging mobile, IoT, and AI technologies to enhance productivity, decision-making, and operational efficiency across the enterprise and manufacturing. Build and lead a high-performing team of infrastructure and support professionals. Collaborate with business leaders, plant managers, and cross-functional IT teams to align infrastructure services with business needs. Present infrastructure strategies, risks, and investments to executive leadership in clear, business-centric terms. Drive a collaborative, service-oriented culture of accountability across the team. Ensure infrastructure and support services comply with industry regulations, cybersecurity standards, and internal policies. Lead disaster recovery and business continuity planning and testing. Technical Skills
10+ years of progressive IT infrastructure experience, with at least 5 years in a senior technology leadership role. Enterprise and OT networking (Cisco, Palo Alto, VLANs, firewalls, segmentation). Nutanix virtualization and hyperconverged infrastructure. Microsoft 365 suite, Azure, Power Platform, and Teams administration. ITSM tools and help desk operations. Experience in manufacturing environments, preferably in the CPG Food & Beverage industry. Soft Skills
Strong executive presence with the ability to influence and communicate effectively at all levels. Exceptional written and verbal communication skills. Ability to simplify and articulate complex technical solutions in business terms. Strategic thinker with a hands-on, service-oriented mindset. Preferred Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. Relevant certifications (e.g., CCNP, Nutanix NCP, Microsoft Certified: Azure Administrator, ITIL, CISSP). Experience with cloud infrastructure (Azure, AWS) and hybrid environments. Familiarity with AI tools and platforms (e.g., Microsoft Copilot, Azure AI, OpenAI APIs). Reports to:
Vice President, IT Exempt/Nonexempt:
Exempt Base pay range: $140,000 - $190,000 USD fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors. If you have a disability and would like to request accommodation in order to apply, please email careers@fairlife.com.
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fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich dairy products. Its portfolio includes lactose-free real dairy products such as fairlife ultra-filtered milk; Core Power High Protein Shakes; and fairlife nutrition plan. fairlife, LLC is a wholly owned subsidiary of The Coca‑Cola Company and has been recognized by Fast Company and Nielsen for innovation. For more information, visit fairlife.com. Job purpose:
We are seeking a strategic and hands-on Director of IT Infrastructure & Support Services to lead the design, implementation, and support of enterprise and operational technology (OT) infrastructure across manufacturing and corporate environments. This role ensures the reliability, scalability, and security of the IT backbone with emphasis on enterprise and OT networking, Nutanix-based virtualization, Microsoft technology stack, and end-user support services. The leader will translate complex technical concepts into business terms for stakeholders at all levels and enable innovation from emerging technologies in mobile, IoT, and AI. Responsibilities
Define and execute the infrastructure roadmap aligned with business and manufacturing objectives. Lead the design and governance of enterprise and OT networks (Cisco), ensuring high availability, security, and performance. Oversee Nutanix-based virtualization platforms, optimizing compute resource utilization and scalability. Evaluate and implement emerging technologies to drive innovation and operational efficiency. Own and optimize the Microsoft ecosystem including M365, Teams, SharePoint, OneDrive, Power Platform, and Azure services. Drive adoption, training, and user awareness of Microsoft productivity tools across the organization. Partner with business units to identify opportunities for automation and collaboration using Microsoft tools. Ensure governance, licensing optimization, and security compliance across the Microsoft environment. Partner with manufacturing and engineering teams to ensure secure and reliable OT network infrastructure. Develop and enforce standards for OT/IT convergence, including segmentation, monitoring, and incident response. Lead the company-wide IT support function, ensuring high-quality, responsive service to end users across all locations. Establish and monitor SLAs, KPIs, and continuous improvement initiatives for help desk operations. Drive user satisfaction through proactive communication, training, and support strategies. Provide thought leadership in the adoption and integration of emerging technologies and AI tools across infrastructure and business operations. Collaborate with data and analytics teams to identify and enable use cases for AI-driven automation, predictive maintenance, and intelligent support. Evaluate and pilot emerging mobile, IoT, and AI technologies to enhance productivity, decision-making, and operational efficiency across the enterprise and manufacturing. Build and lead a high-performing team of infrastructure and support professionals. Collaborate with business leaders, plant managers, and cross-functional IT teams to align infrastructure services with business needs. Present infrastructure strategies, risks, and investments to executive leadership in clear, business-centric terms. Drive a collaborative, service-oriented culture of accountability across the team. Ensure infrastructure and support services comply with industry regulations, cybersecurity standards, and internal policies. Lead disaster recovery and business continuity planning and testing. Technical Skills
10+ years of progressive IT infrastructure experience, with at least 5 years in a senior technology leadership role. Enterprise and OT networking (Cisco, Palo Alto, VLANs, firewalls, segmentation). Nutanix virtualization and hyperconverged infrastructure. Microsoft 365 suite, Azure, Power Platform, and Teams administration. ITSM tools and help desk operations. Experience in manufacturing environments, preferably in the CPG Food & Beverage industry. Soft Skills
Strong executive presence with the ability to influence and communicate effectively at all levels. Exceptional written and verbal communication skills. Ability to simplify and articulate complex technical solutions in business terms. Strategic thinker with a hands-on, service-oriented mindset. Preferred Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. Relevant certifications (e.g., CCNP, Nutanix NCP, Microsoft Certified: Azure Administrator, ITIL, CISSP). Experience with cloud infrastructure (Azure, AWS) and hybrid environments. Familiarity with AI tools and platforms (e.g., Microsoft Copilot, Azure AI, OpenAI APIs). Reports to:
Vice President, IT Exempt/Nonexempt:
Exempt Base pay range: $140,000 - $190,000 USD fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors. If you have a disability and would like to request accommodation in order to apply, please email careers@fairlife.com.
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