Sherwin-Williams
This position is crucial for the success of our retail operations. As a Customer Service Specialist, you will engage with both wholesale and retail customers to assess their needs, answer product-related inquiries, and recommend effective solutions. Your role will also involve promptly addressing customer concerns to ensure they have an exceptional experience, while staying informed about product features and upholding the high-quality and visual standards of our offerings.
You will play a key role in achieving outstanding customer service and consistently meeting sales targets for the store.
Due to the nature of this position, you will regularly interact with customers, potentially including minors, and have access to various payment methods, sensitive personal information, and valuable merchandise. To safeguard our business operations and the wellbeing of our customers and employees, a criminal history review will be conducted.
As part of this role, you will be working across multiple stores located at:
#1301 - 3460 West Rd, Trenton, MI 48183
#1357 - 24123 Van Born Rd, Taylor, MI 48180
#1038 - 29855 Ford Rd, Garden City, MI 48135
At Sherwin-Williams, our mission is to enhance the world by coloring and protecting what matters. Our innovative paints and coatings make spaces vibrant and resilient. Your skills and passion are vital to this mission, and we are committed to providing opportunities for growth and career development while supporting your overall well-being.
We offer:
Competitive rewards and flexible benefits to enhance your health and wellness.
Career development opportunities to expand your skill set and contributions.
A commitment to inclusivity within our teams and communities.
How to Get Started:
Online Application:
Visit our Careers page to find and apply for the roles that interest you. It only takes 15 minutes to create your profile. Digital Interview:
If selected, you will complete a video interview at your convenience, featuring behavioral-based questions. In-Store Interview:
Our top candidates will be invited for an in-person meeting at one of our store locations. We prioritize the health and happiness of our team members and offer comprehensive benefits. Details on our benefits can be found on our benefits page. Compensation will be determined based on various factors, including experience and skills, and may vary by location. We encourage applications from qualified individuals with arrest or conviction records in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. We value diversity and welcome candidates regardless of race, color, religion, gender identity, or other protected statuses. We also emphasize our commitment to providing priority referrals for Protected Veterans. Please do not share sensitive personal information during the application process. Ensure high customer satisfaction through excellent service. Assist customers in person and over the phone to identify their needs. Build trusting relationships with customers. Accurately process sales transactions according to company policies. Meet monthly, quarterly, and yearly sales goals. Maintain thorough work order files and formulas. Select products from the sales floor or warehouse. Tint and mix products as per customer specifications. Organize shelves and create appealing displays. Maintain cleanliness of store equipment. Assist with the loading and unloading of deliveries. Ensure assigned areas are well-stocked and presentable. Stay updated on all product offerings and convey options to customers. Adhere to inventory control processes. Contribute ideas to enhance sales. Minimum Requirements: At least 18 years of age. Legal authorization to work without requiring sponsorship. Valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation. Availability to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. One year of experience in delivery, retail, or customer service. Prior experience selling paint or related products. Experience with tinting and mixing equipment. Proficiency in reading, writing, and communicating in more than one language. Ability to communicate in Spanish.
Visit our Careers page to find and apply for the roles that interest you. It only takes 15 minutes to create your profile. Digital Interview:
If selected, you will complete a video interview at your convenience, featuring behavioral-based questions. In-Store Interview:
Our top candidates will be invited for an in-person meeting at one of our store locations. We prioritize the health and happiness of our team members and offer comprehensive benefits. Details on our benefits can be found on our benefits page. Compensation will be determined based on various factors, including experience and skills, and may vary by location. We encourage applications from qualified individuals with arrest or conviction records in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. We value diversity and welcome candidates regardless of race, color, religion, gender identity, or other protected statuses. We also emphasize our commitment to providing priority referrals for Protected Veterans. Please do not share sensitive personal information during the application process. Ensure high customer satisfaction through excellent service. Assist customers in person and over the phone to identify their needs. Build trusting relationships with customers. Accurately process sales transactions according to company policies. Meet monthly, quarterly, and yearly sales goals. Maintain thorough work order files and formulas. Select products from the sales floor or warehouse. Tint and mix products as per customer specifications. Organize shelves and create appealing displays. Maintain cleanliness of store equipment. Assist with the loading and unloading of deliveries. Ensure assigned areas are well-stocked and presentable. Stay updated on all product offerings and convey options to customers. Adhere to inventory control processes. Contribute ideas to enhance sales. Minimum Requirements: At least 18 years of age. Legal authorization to work without requiring sponsorship. Valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation. Availability to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. One year of experience in delivery, retail, or customer service. Prior experience selling paint or related products. Experience with tinting and mixing equipment. Proficiency in reading, writing, and communicating in more than one language. Ability to communicate in Spanish.