Applied Materials
Technical Product Support Engineer III (E3))
Applied Materials, Santa Clara, California, us, 95053
Overview
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer
Salary: $92,000.00 - $126,500.00 Location: Santa Clara, CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. Key Responsibilities
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes metrics such as MTBF, MTBI and Availability, plus process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level and ensures field implementation. Qualifications
Functional Knowledge: Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Business Expertise: Knowledge of best practices and how own area integrates with others; aware of competition and market differentiators. Leadership: Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: Solves complex problems; takes new perspectives on existing solutions; exercises judgment based on analysis of multiple information sources. Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills: Explains difficult or sensitive information; works to build consensus. Role Details
Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Job Function and Industries
Job function: Information Technology Industries: Appliances, Electrical, and Electronics Manufacturing; Nanotechnology Research; Semiconductor Manufacturing For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
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Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer
Salary: $92,000.00 - $126,500.00 Location: Santa Clara, CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. Key Responsibilities
Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes metrics such as MTBF, MTBI and Availability, plus process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level and ensures field implementation. Qualifications
Functional Knowledge: Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Business Expertise: Knowledge of best practices and how own area integrates with others; aware of competition and market differentiators. Leadership: Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving: Solves complex problems; takes new perspectives on existing solutions; exercises judgment based on analysis of multiple information sources. Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills: Explains difficult or sensitive information; works to build consensus. Role Details
Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Job Function and Industries
Job function: Information Technology Industries: Appliances, Electrical, and Electronics Manufacturing; Nanotechnology Research; Semiconductor Manufacturing For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
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