Mass General Brigham
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Financial Aid Counselor - IHP
role at
Mass General Brigham
Overview Join our team at the IHP as a Financial Aid Counselor, where you\'ll provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. Collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events. Working under the direction of the Associate Director of Financial Aid, the Financial Aid Counselor serves as the front-line person for the financial aid office providing exceptional customer service and comprehensive financial aid counseling to students via email, telephone and virtual meetings.
The Financial Aid Counselor advises and counsels students and families on the financial aid process while helping them develop an individual financing plan. The role creates and monitors communications and collaborates with admissions, registrar, and other institute offices to provide the best experience for our students. This role also ensures the currency of virtual and printed information relating to student eligibility, available aid programs, and application procedures. The Financial Aid Counselor will assist in presenting financial aid information and related topics at Institute events such as admissions information sessions, new student open houses, and orientation events.
Responsibilities
Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds. (70%)
Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). (10%)
Remain current regarding Institute and federal financial aid policies. (10%)
Assist with presenting financial aid information at IHP events. (5%)
Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary. (5%)
Education And Experience
Bachelor’s Degree preferred.
Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
High attention to detail required.
Basic math skills required.
Minimum 1 year experience in customer service preferred.
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Skills/Abilities/Competencies Required
Administrative Skills: Excellent communication and interpersonal skills; customer-service oriented. Ability to handle multiple priorities in a dynamic environment. Detail oriented.
Technical Skills: Colleague Experience preferred. Proficient with MS Word and Excel. Ability to read and understand federal regulations. Basic math skills.
Physical Capabilities: The role requires typical office activities; reasonable accommodations available. Regularly sit, stand, and walk; use hands to handle objects; talk. Some travel to industry events may be required.
Working Conditions
Office environment
Must be able to handle multiple priorities and deadlines and occasional periods of high activity.
Additional Job Details
Remote Type: Hybrid
Work Location: 100 First Avenue
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.42 - $27.74/Hourly
Grade: 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\u2019s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Financial Aid Counselor - IHP
role at
Mass General Brigham
Overview Join our team at the IHP as a Financial Aid Counselor, where you\'ll provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. Collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events. Working under the direction of the Associate Director of Financial Aid, the Financial Aid Counselor serves as the front-line person for the financial aid office providing exceptional customer service and comprehensive financial aid counseling to students via email, telephone and virtual meetings.
The Financial Aid Counselor advises and counsels students and families on the financial aid process while helping them develop an individual financing plan. The role creates and monitors communications and collaborates with admissions, registrar, and other institute offices to provide the best experience for our students. This role also ensures the currency of virtual and printed information relating to student eligibility, available aid programs, and application procedures. The Financial Aid Counselor will assist in presenting financial aid information and related topics at Institute events such as admissions information sessions, new student open houses, and orientation events.
Responsibilities
Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds. (70%)
Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). (10%)
Remain current regarding Institute and federal financial aid policies. (10%)
Assist with presenting financial aid information at IHP events. (5%)
Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary. (5%)
Education And Experience
Bachelor’s Degree preferred.
Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
High attention to detail required.
Basic math skills required.
Minimum 1 year experience in customer service preferred.
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Skills/Abilities/Competencies Required
Administrative Skills: Excellent communication and interpersonal skills; customer-service oriented. Ability to handle multiple priorities in a dynamic environment. Detail oriented.
Technical Skills: Colleague Experience preferred. Proficient with MS Word and Excel. Ability to read and understand federal regulations. Basic math skills.
Physical Capabilities: The role requires typical office activities; reasonable accommodations available. Regularly sit, stand, and walk; use hands to handle objects; talk. Some travel to industry events may be required.
Working Conditions
Office environment
Must be able to handle multiple priorities and deadlines and occasional periods of high activity.
Additional Job Details
Remote Type: Hybrid
Work Location: 100 First Avenue
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $19.42 - $27.74/Hourly
Grade: 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\u2019s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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