ServiceNow
Overview
Join to apply for the
Principal Platform Architect - Federal
role at
ServiceNow .
Location: Washington, DC area (remote flexibility and travel up to 50%).
The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
The Role The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides both partner and customer resources to achieve their goals through leading practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and ongoing operations related to ServiceNow solutions.
An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
What You Get To Do In This Role
Developing strong relationships with the c-suite and business leaders to understand the client’s vision and how ServiceNow fits in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
Interact with customer architecture personnel (enterprise and solution) to:
Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
Establish and advise on the technical governance related domains and associated processes
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and ongoing support
Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to delivered capabilities
Qualifications To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Federal experience with TS/SCI clearance preferred.
Consulting Experience
Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
Large Program Experience
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Required Competencies
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%
Compensation and Benefits For positions in this location, we offer a base pay of $162,000.00-254,000.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline and total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away plan and family leave programs. Compensation is based on geographic location and is subject to change based on work location.
Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees depending on the nature of their work and location. Eligibility may be determined by distance to the nearest ServiceNow office using a third-party service.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: Some positions require access to controlled technology subject to export control regulations. Employment is contingent upon obtaining necessary export licenses or approvals.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Washington, DC | 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Principal Platform Architect - Federal
role at
ServiceNow .
Location: Washington, DC area (remote flexibility and travel up to 50%).
The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
The Role The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides both partner and customer resources to achieve their goals through leading practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and ongoing operations related to ServiceNow solutions.
An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
What You Get To Do In This Role
Developing strong relationships with the c-suite and business leaders to understand the client’s vision and how ServiceNow fits in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
Interact with customer architecture personnel (enterprise and solution) to:
Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
Establish and advise on the technical governance related domains and associated processes
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and ongoing support
Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to delivered capabilities
Qualifications To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Federal experience with TS/SCI clearance preferred.
Consulting Experience
Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
Large Program Experience
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Required Competencies
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%
Compensation and Benefits For positions in this location, we offer a base pay of $162,000.00-254,000.00, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline and total compensation will vary based on qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away plan and family leave programs. Compensation is based on geographic location and is subject to change based on work location.
Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees depending on the nature of their work and location. Eligibility may be determined by distance to the nearest ServiceNow office using a third-party service.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: Some positions require access to controlled technology subject to export control regulations. Employment is contingent upon obtaining necessary export licenses or approvals.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Washington, DC | 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr