ICF
Program Manager, Child Support/Enforcement (onsite, DC )
ICF, Washington, District of Columbia, us, 20022
Program Manager, Child Support/Enforcement (onsite, DC)
Join to apply for the
Program Manager, Child Support/Enforcement (onsite, DC)
role at
ICF
Description
ICF is currently seeking a Program Manager capable of providing leadership and exercising strong project management skills to lead a large national program of Program Support Services (PSS) for child support enforcement. As the Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of all work products and quality of work and to ensure the project proceeds within the specified time frame and under the established budget, while achieving its objectives.
Requirements and role specifics
The successful candidate should have relevant experience in
child support services and enforcement
with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety of strategies for ensuring quality services and the ability to maintain positive relationships with clients and colleagues. Candidates must have experience in successfully managing similar projects in terms of scope, complexity, and size.
Location
- This role will be 100% on-site 5 days a week in DC.
Key Responsibilities
Contribute expertise to the following:
Knowledge management of best practices in Child Support Enforcement programs.
Staffing - Assign and manage qualified, technically proficient, and professionally capable staff throughout the contract life cycle, including phasing in and out staff without disruption.
Communications and Reporting - Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls.
Execution of Work - Ensure that all contractual requirements are performed in a manner that ensures timely delivery in accordance with Government quality standards, OCSE guidelines and established practices.
Project Management Plan - Develop, maintain, and update a Project Management Plan (PMP), describing schedule, cost, quality, communication, and risk-adjusted plans, and how they would be updated and communicated throughout the period of performance. Employ Earned Value (EV) methodology on the contract following ANSI/EIA 748 for EVMS.
Basic Qualifications
B.S with a minimum of 15 years of relevant experience in child support services and enforcement programs
M.S with a minimum of 13 years of relevant experience in child support services and enforcement programs
10+ years of experience managing projects and programs
PMP Certification required
5 years in a leadership position
Eligible to complete the HHS background verification process at the Public Trust clearance level
Preferred Skills/Experience
Master's degree in social services related field
Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred
ITIL Certification desired
Professional Skills
Proven skill and experience in critical-thinking, innovation, and problem-solving, with the ability to plan and implement solutions
Experience in project management, leading people, project planning, data analysis, and reporting for a contract of similar size and complexity
Quality control through repeatable, managed processes
Ability to manage work plans and schedules in line with WBS
Strong ethics and protection of confidential information
Excellent written and verbal communication
Analytical, problem-solving, and decision-making abilities
Ability to multi-task in a fast-paced environment with minimal supervision
Collaborative with internal staff and external clients and vendors
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
Working at ICF
ICF is a global advisory and technology services provider. We are an equal opportunity employer that values diversity and inclusion. We will consider qualified applicants with arrest and conviction records. Reasonable accommodations are available during the application process. For more information, please read our EEO policy.
Pay Range
- The pay range for this position based on full-time employment is:
$173,079.00 - $294,235.00
Job Details
Location: DC Client Office (DC88) | Arlington, VA / Washington, DC area
Seniority level
Director
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at ICF by 2x
#J-18808-Ljbffr
Program Manager, Child Support/Enforcement (onsite, DC)
role at
ICF
Description
ICF is currently seeking a Program Manager capable of providing leadership and exercising strong project management skills to lead a large national program of Program Support Services (PSS) for child support enforcement. As the Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of all work products and quality of work and to ensure the project proceeds within the specified time frame and under the established budget, while achieving its objectives.
Requirements and role specifics
The successful candidate should have relevant experience in
child support services and enforcement
with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety of strategies for ensuring quality services and the ability to maintain positive relationships with clients and colleagues. Candidates must have experience in successfully managing similar projects in terms of scope, complexity, and size.
Location
- This role will be 100% on-site 5 days a week in DC.
Key Responsibilities
Contribute expertise to the following:
Knowledge management of best practices in Child Support Enforcement programs.
Staffing - Assign and manage qualified, technically proficient, and professionally capable staff throughout the contract life cycle, including phasing in and out staff without disruption.
Communications and Reporting - Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls.
Execution of Work - Ensure that all contractual requirements are performed in a manner that ensures timely delivery in accordance with Government quality standards, OCSE guidelines and established practices.
Project Management Plan - Develop, maintain, and update a Project Management Plan (PMP), describing schedule, cost, quality, communication, and risk-adjusted plans, and how they would be updated and communicated throughout the period of performance. Employ Earned Value (EV) methodology on the contract following ANSI/EIA 748 for EVMS.
Basic Qualifications
B.S with a minimum of 15 years of relevant experience in child support services and enforcement programs
M.S with a minimum of 13 years of relevant experience in child support services and enforcement programs
10+ years of experience managing projects and programs
PMP Certification required
5 years in a leadership position
Eligible to complete the HHS background verification process at the Public Trust clearance level
Preferred Skills/Experience
Master's degree in social services related field
Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred
ITIL Certification desired
Professional Skills
Proven skill and experience in critical-thinking, innovation, and problem-solving, with the ability to plan and implement solutions
Experience in project management, leading people, project planning, data analysis, and reporting for a contract of similar size and complexity
Quality control through repeatable, managed processes
Ability to manage work plans and schedules in line with WBS
Strong ethics and protection of confidential information
Excellent written and verbal communication
Analytical, problem-solving, and decision-making abilities
Ability to multi-task in a fast-paced environment with minimal supervision
Collaborative with internal staff and external clients and vendors
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint
Working at ICF
ICF is a global advisory and technology services provider. We are an equal opportunity employer that values diversity and inclusion. We will consider qualified applicants with arrest and conviction records. Reasonable accommodations are available during the application process. For more information, please read our EEO policy.
Pay Range
- The pay range for this position based on full-time employment is:
$173,079.00 - $294,235.00
Job Details
Location: DC Client Office (DC88) | Arlington, VA / Washington, DC area
Seniority level
Director
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at ICF by 2x
#J-18808-Ljbffr