Bixal
Overview
Voice UX/UI Designer at Bixal — join to apply for the role. Bixal is a consulting company headquartered in Fairfax, VA, working with governments and organizations to deliver better services and experiences. We value a People-First culture, collaboration and transparency, a growth mindset, and creating lasting impact. We are committed to equal employment opportunities for all individuals and to maintaining an inclusive, purpose-driven environment. About the role
As a Voice UX/UI Designer on this project, you’ll be part of an interdisciplinary product team focused on human-centered design (HCD), Agile delivery, and conversational user experiences. You’ll collaborate with service designers, CX analysts, call center agents, and developers to design, prototype, and test voice-based self-service solutions that reflect complex, cross-system journeys across web, mobile, and call center channels. You’ll play a key role in developing intuitive, NLU-driven voice interactions for the VA VoiceBot, ensuring seamless integration with call center systems and improving the Veteran experience. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. compensation: The salary range for this role is $92,000 – $95,000. Most offers tend to land near the midpoint of the range, based on experience and skills. Responsibilities
Collaborate with cross-functional team members and stakeholders to design, iterate, and validate solutions that meet user needs and business goals. Translate user research into wireframes, mockups, and high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD. Conduct iterative usability testing and incorporate findings into design updates. Create visual design assets and UI components aligned with USWDS standards and accessibility requirements (Section 508, WCAG 2.2). Participate in Agile ceremonies (sprint planning, standups, reviews, retrospectives) and collaborate with front-end developers. Document design decisions and maintain consistency across digital products. Design and iterate voice interaction flows for NLU-driven VoiceBot experiences and optimize call center handoffs with CRM integrations (e.g., Salesforce, Dynamics). Conduct user research and usability testing to refine NLU and VoiceBot interfaces; support secure context sharing for escalation protocols. Other relevant duties as trained and qualified to perform. Qualifications
Bachelor’s degree in a related field and at least four (4) years of relevant experience. Proven experience in user-centered design and UI design for web, mobile, or conversational applications. Understanding of accessibility standards (Section 508, WCAG 2.2). Experience creating wireframes, mockups, and high-fidelity prototypes. Strong collaboration and communication skills; experience working in Agile environments. Experience using advanced NLU/NLP and designing/testing voice interactions (e.g., Google Dialogflow CX, Genesys, Amazon Lex). Experience with call center processes and working with CRMs (Salesforce, Dynamics). Ability to obtain and maintain a Public Trust clearance. Nice to Have
Experience with federal clients or regulated environments. Familiarity with USWDS and federal digital service standards. How We Support Our Team
Flexible hours 401K with matching Parental Leave Medical/dental/vision benefits Flex Spending Account Company-provided short-term disability and life insurance Commuter benefits PTO and 11 paid holidays EEO
Our company is committed to providing equal employment opportunities and complies with applicable laws. Employment decisions are based on merit, qualifications, and business needs.
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Voice UX/UI Designer at Bixal — join to apply for the role. Bixal is a consulting company headquartered in Fairfax, VA, working with governments and organizations to deliver better services and experiences. We value a People-First culture, collaboration and transparency, a growth mindset, and creating lasting impact. We are committed to equal employment opportunities for all individuals and to maintaining an inclusive, purpose-driven environment. About the role
As a Voice UX/UI Designer on this project, you’ll be part of an interdisciplinary product team focused on human-centered design (HCD), Agile delivery, and conversational user experiences. You’ll collaborate with service designers, CX analysts, call center agents, and developers to design, prototype, and test voice-based self-service solutions that reflect complex, cross-system journeys across web, mobile, and call center channels. You’ll play a key role in developing intuitive, NLU-driven voice interactions for the VA VoiceBot, ensuring seamless integration with call center systems and improving the Veteran experience. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. compensation: The salary range for this role is $92,000 – $95,000. Most offers tend to land near the midpoint of the range, based on experience and skills. Responsibilities
Collaborate with cross-functional team members and stakeholders to design, iterate, and validate solutions that meet user needs and business goals. Translate user research into wireframes, mockups, and high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD. Conduct iterative usability testing and incorporate findings into design updates. Create visual design assets and UI components aligned with USWDS standards and accessibility requirements (Section 508, WCAG 2.2). Participate in Agile ceremonies (sprint planning, standups, reviews, retrospectives) and collaborate with front-end developers. Document design decisions and maintain consistency across digital products. Design and iterate voice interaction flows for NLU-driven VoiceBot experiences and optimize call center handoffs with CRM integrations (e.g., Salesforce, Dynamics). Conduct user research and usability testing to refine NLU and VoiceBot interfaces; support secure context sharing for escalation protocols. Other relevant duties as trained and qualified to perform. Qualifications
Bachelor’s degree in a related field and at least four (4) years of relevant experience. Proven experience in user-centered design and UI design for web, mobile, or conversational applications. Understanding of accessibility standards (Section 508, WCAG 2.2). Experience creating wireframes, mockups, and high-fidelity prototypes. Strong collaboration and communication skills; experience working in Agile environments. Experience using advanced NLU/NLP and designing/testing voice interactions (e.g., Google Dialogflow CX, Genesys, Amazon Lex). Experience with call center processes and working with CRMs (Salesforce, Dynamics). Ability to obtain and maintain a Public Trust clearance. Nice to Have
Experience with federal clients or regulated environments. Familiarity with USWDS and federal digital service standards. How We Support Our Team
Flexible hours 401K with matching Parental Leave Medical/dental/vision benefits Flex Spending Account Company-provided short-term disability and life insurance Commuter benefits PTO and 11 paid holidays EEO
Our company is committed to providing equal employment opportunities and complies with applicable laws. Employment decisions are based on merit, qualifications, and business needs.
#J-18808-Ljbffr